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All24,702Opened718Unresolved3,524Resolved7,152Rejected13,308
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Unresolved Our verdict

Uncertain case

Black points: 95
Disputed amount: A$3,800

Bonza Spins Casino - Huge amount from the player’s win was confiscated.

Bonza Spins Casino
 Submitted: 25 Sep 2019
Closed Our verdict

Unjustified complaint

Disputed amount: €500

Madame Chance Casino - Player is complaining that the casino let him play from a restricted country.

Madame Chance Casino
 Submitted: 24 Sep 2019
Closed Our verdict

Player stopped responding

Disputed amount: €450

BlackDiamondCasino - Player is unable to withdraw his winnings because of the verification process.

BlackDiamondCasino
 Submitted: 24 Sep 2019
Resolved Our verdict

Case closed

Disputed amount: A$47,000

Planet 7 OZ Casino - Player’s winnings disappeared from his account.

Planet 7 OZ Casino
 Submitted: 23 Sep 2019
Unresolved Our verdict

No reaction policy

Black points: 27
Disputed amount: 31,000 INR

bet365 Casino - Player's account was closed, and his winnings confiscated.

bet365 Casino
 Submitted: 20 Sep 2019
Closed Our verdict

Player stopped responding

Disputed amount: €580

Slotjoint Casino - Player is not happy with the withdrawal process.

Slotjoint Casino
 Submitted: 20 Sep 2019
Closed Our verdict

Player stopped responding

Disputed amount: €185

Spin Million Casino - Player is unable to withdraw his winnings.

Spin Million Casino
 Submitted: 19 Sep 2019
Unresolved Our verdict

No reaction policy

Black points: 17
Disputed amount: A$1,200

Wager Beat Casino - Player was accused of breaking the Bonus T&Cs and lost her winnings.

Wager Beat Casino
 Submitted: 18 Sep 2019
Closed Our verdict

Player stopped responding

Disputed amount: A$750

24Pokies Casino - Player is unable to withdraw her winnings.

24Pokies Casino
 Submitted: 17 Sep 2019
Closed Our verdict

Unjustified complaint

Disputed amount: €188

Magik Slots Casino - Player is displeased with the strict verification process in the casino.

Magik Slots Casino
 Submitted: 17 Sep 2019
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