Betti Casino Review

The player from the United Kingdom is unable to withdraw his winnings because the casino insists on using the same method he deposited with (VISA), which is not an option offered in the withdrawal section. He can only see the bank transfer option, which is not applicable as his bank does not have a BIC/SWIFT code. A few days after we invited the casino representative to the thread, the player informed us that the problem was sorted out. Therefore, we consider the complaint resolved.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. The Complaints Team had advised the player that it was common for withdrawals to take a couple of days or even weeks to be fully processed. They also suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The team then extended the timer by 7 days for the player to respond. However, due to the player's lack of response, the Complaints Team was unable to investigate further and had to reject the complaint.

The player from the UK had an issue with an online casino regarding the removal of his self-imposed deposit limits. He claimed that despite setting a deposit limit and excluding himself, these restrictions were easily removed without any checks or questioning from the casino. The player believed that the casino should have questioned his state of mind before removing the deposit limit. The casino, however, argued that their terms and conditions allowed for such changes to be made at any time. Despite our efforts to mediate the situation, the player did not provide substantial evidence to support his claim. Due to the lack of response and evidence from the player, we had to reject the complaint.

The player from United Kingdom has submitted a withdrawal request less than two weeks prior to contacting us. The player later confirmed that he received his winnings and we closed the complaint as resolved.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to be patient and cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. An extension of seven days was granted for the player to respond, but there was no response from the player. Consequently, we were unable to investigate further, leading us to reject the complaint.

The player from the UK is unhappy with the site's withdrawal policy. Despite winning a significant amount, he found the withdrawal process time-consuming and ended up spending all his winnings. The player also felt unsatisfied with the bonus offered and believes the bonus games to be rigged. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Norway previously withdrew 100 euros from free spins but noted an additional 3 euros left in their account. After playing and winning another 100 euros from this balance, the casino refused to process the withdrawal and removed the winnings. We agreed that the left over bonus balance should have been removed from the player's balance and not been made available to play with. However, as the player had already withdrawn the maximum amount from the bonus as per the terms and conditions, and had only played with free bonus funds, it was concluded that the complaint was not justified.

The player from Germany has requested a withdrawal two days prior to submitting this complaint. Simply, winnings haven’t been received yet. The casino informed us about the closure of the player's account due to the mismatch during the registration but provided no proof, that's why we were not able to continue with the investigation. The complaint was closed as unresolved.

The player from the United Kingdom was experiencing difficulties withdrawing winnings since their country, allegedly, became a restricted jurisdiction. The casino stated that the player had recently made a withdrawal, but the player replied that the issue was that they could suddenly no longer access the games. After a short period of time, the casino informed us that the player should no longer have any problems with their account as it is fully functional. The player confirmed this and that the matter had been resolved.