HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,299Opened953Unresolved5,109Resolved12,365Rejected20,872
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Bruce Bet Casino - Player claims an incorrect bonus calculation.

Closed Submitted: 12 Dec 2023
Disputed amount: 180 zł
Safety Index 4.0 Low
Our verdict Player stopped responding

RoyalistPlay Casino - Player's withdrawal is delayed.

Closed Submitted: 12 Dec 2023
Disputed amount: 4,728 CHF
Safety Index 4.9 Low
Our verdict Case closed

50 Crowns Casino - Player experiences withdrawal and verification problems.

Resolved Submitted: 12 Dec 2023
Disputed amount: €5,700
Safety Index 2.6 Very low
Our verdict Player stopped responding

RichPrize Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 12 Dec 2023
Disputed amount: €250
Safety Index 6.8 Above average
Our verdict No reaction policy

DuoBetz Casino - Player's withdrawal is repeatedly rejected.

Unresolved Submitted: 12 Dec 2023
Black points: 210
Disputed amount: €1,000
Safety Index 5.8 Below average
Our verdict Player stopped responding

SpinsBro Casino - Player's account blocked after a deposit and winnings.

Closed Submitted: 12 Dec 2023
Disputed amount: €80
Safety Index 8.4 High
Our verdict Player stopped responding

WildFortune.io Casino - Player experiences KYC verification issues.

Closed Submitted: 11 Dec 2023
Disputed amount: A$3,800
Safety Index 6.8 Above average
Our verdict Player stopped responding

Gama Casino - Player struggles with account verification.

Closed Submitted: 11 Dec 2023
Disputed amount: €400
Safety Index 9.8 Very high
Our verdict Case closed

Galactic Wins Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 11 Dec 2023
Disputed amount: €1,004
Safety Index 6.4 Below average
Our verdict Unjustified complaint

Grand Fortune Casino - Player facing issue accessing account and withdrawing winnings.

Closed Submitted: 11 Dec 2023
Disputed amount: $346
Safety Index 7.2 Above average
Show more complaints (+10)
Showing 24,671 - 24,680 of 39,299 complaints
1...2,467 2,468 2,469...3,930
Go to pageof 3,930 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.