Our expert casino review team has carefully analysed NovaJackpot Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. NovaJackpot Casino scored a High Safety Index of 8.4, which makes it a recommendable option for most players in terms of fairness and player safety. Continue reading our NovaJackpot Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Safety Index of NovaJackpot Casino – Is it fair and safe?
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of NovaJackpot Casino, we have looked closely into the Terms and Conditions of NovaJackpot Casino and reviewed them. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.
According to our approximate calculation or collected information, NovaJackpot Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we know, no relevant casino blacklists include NovaJackpot Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
In our comprehensive review of all relevant aspects, NovaJackpot Casino has attained a High Safety Index of 8.4. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
NovaJackpot Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of NovaJackpot Casino during our review.
Player complaints about NovaJackpot Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We have found no relevant complaints about this casino.
NovaJackpot Casino user feedback and reviews
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 13 player reviews so far. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
NovaJackpot Casino company data and licenses
NovaJackpot Casino is owned by and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
NovaJackpot Casino has a gambling license issued by Anjouan Gaming in Comoros.
Win and withdrawal limits, payment options
NovaJackpot Casino accepts deposits via 59 payment methods. This includes: Skrill, Neteller, PaySafeCard, Mastercard, VISA, Nordea, Neosurf, Boleto Bancario, Zimpler, Bitcoin (BTC), Online bank transfer, Transferencia bancaria local, SIRU, Bank transfer, Santander, Skrill 1-Tap, OP-Pohjola, MiFinity, SticPay, Jeton, PIX, INOVAPAY, Pay4Fun, CashtoCode, Rapid Transfer, Bradesco, Interac, Interac e-Transfer, WebPay, Itaú, Caixa, Banco do Brasil, Handelsbanken, POP Pankki, Pago Efectivo, Khipu, Mach, SafetyPay, Alandsbanken, Aktia, Binance Pay, Bank of Ireland, Danske Bank, S-Pankki, Caja Ica, Caja Piura, Caja Tacna , blik, Ulster Bank, BBVA, Caja Arequipa, Caja Huancayo, OmaSP, Oma Säästöpankki, Säästöpankki, Dogecoin (XDG), Tether (USDT), Litecoin (LTC), Allied Irish Banks (AIB).
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
HUF 160,000 per day
HUF 2,100,000 per month
BRL 1,850 per day
BRL 32,000 per month
CHF 500 per day
CHF 7,000 per month
CLP 425,000 per day
CLP 5,950,000 per month
INR 40,000 per day
INR 560,000 per month
JPY 65,000 per day
JPY 775,000 per month
NZD 1,000 per day
NZD 13,000 per month
PEN 2,000 per day
PEN 30,000 per month
PLN 2,000 per day
PLN 31,500 per month
THB 5,000 per day
THB 175,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at NovaJackpot Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
German
Finnish
Italian
Czech
Greek
French
Polish
Norwegian
Hungarian
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at NovaJackpot Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of NovaJackpot Casino to be good.
Slots and casino games at NovaJackpot Casino
NovaJackpot Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 85 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, ELK Studios, Evoplay, Ezugi, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, Betgames, 7777 gaming, FBM, Smartsoft Gaming, Platipus, Swintt, Felt Gaming, Lucky Streak, Spinmatic, Apollo Games, BF Games, G Games, NetGaming, Spribe, Gamomat, OneTouch, Kiron Interactive, Arcadem, Casino Technology, Revolver Gaming, CandleBets, Atmosfera Live, Betsolutions, Mascot Gaming, SlotMill, Bombay Live, Amusnet (EGT), PlayPearls, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, Gamebeat, Ela Games, Kajot, Fugaso, Felix Gaming, Stakelogic, Skywind Group, Caleta Gaming, Fazi, Zitro, Gamzix, 3 Oaks Gaming, Kalamba Games, Golden Hero, Gaming Realms, Vibra Gaming, Clawbuster, Rogue Gaming, Hacksaw Gaming, Ruby Play, Ka Gaming.
NovaJackpot Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from NovaJackpot Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our NovaJackpot Casino bonuses page.
Browse all bonuses offered by NovaJackpot Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(13)
User reviews of NovaJackpot Casino
This is a place to share experience with NovaJackpot Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Positive Aspects: Extensive Game Selection: NocaJackpot offers a diverse and extensive collection of games. Whether you're into slots, table games, or live dealer experiences, there is a wide variety to choose from, catering to different gaming preferences. The website’s interface is user-friendly and visually appealing, ensuring a smooth and enjoyable gaming experience.
Negative Aspects:
Lack of Responsible Gambling Tools: The platform does not offer a dedicated responsible gambling section with built-in tools such as deposit limits, self-exclusion, or reality checks. Instead, it only provides basic information via email about where to find external resources. This is a significant shortcoming, especially for players looking for proactive support in managing their gambling habits.
Unclear and Inconvenient Verification Process: The most concerning issue with NocaJackpot is its lack of transparency around account verification. During a live chat interaction with customer support, I attempted to verify my account before making a deposit, as I prioritize security and transparency. The response was unclear and inconsistent. Initially, I was informed that no verification was necessary until after my first deposit. Despite repeatedly requesting verification upfront, I was directed to a disabled verfication section under "My Account" where documents could be uploaded only after playing and depositing funds.
Mixed Messages and Lack of Transparency: The customer support agent listed standard documents like a photo ID and proof of address but added that "other documents may be required" without specifying what those could be. This lack of clarity can be unsettling for players who prefer to know all requirements upfront. When I pressed for details, the agent acknowledged my concerns but did not provide a clear resolution, which made the process feel opaque and untrustworthy.
Verification Only After Deposit: NocaJackpot requires players to make a deposit and play before enabling the account verification section. For players like me, who prioritize account security before investing any money, this policy is not ideal. This could potentially lead to issues when attempting to withdraw winnings if verification problems arise later on.
Final Verdict: While NocaJackpot Casino stands out with its broad range of games and a smooth user experience, its lack of responsible gambling tools and unclear, delayed verification process are significant drawbacks. For casual players who are primarily interested in the variety of games, it may be a suitable option. However, for those who value transparency and responsible gaming measures, this casino may not be the best choice. Proceed with caution, especially if you prefer verifying your account before making any deposits.
Support agent "Moni" told me I had a 200% deposit for my account, she said do your deposit and contact chat and we will credit your account when you deposit and contact chat again. She closed chat even though I asked her to wait. I made the deposit and contacted chat 5 minutes later and spoke to agent "Funky" who told me that "The bonus is expired. You will not receive this bonus." Absolutely insane. If they will lie and trick you into depositing what else will they lie about?
I have requested a withdrawal 15 days ago and it is still pending. I am receiving responses that it is still being processed. I do not understand how the expect some one to deposit money and play when the withdrawal period is NEVER ENDING!!!!
Delayed Withdrawals
Bad customer support
NovaJackpot Casino
Hello,
I am sorry to hear that you had trouble with the withdrawal process. Please note that to ensure compliance we do have a verification process.
We are more than happy to assist you with the verification and withdrawal process. Please make sure to email support@novajackpot.com or go to live chat for further assistance.
Nice non-sticky bonus. The games were good and the casino was easy to use. The withdrawal went without any problems. However, the withdrawal time is a bit long. It took me 2 days. Also the live chat was friendly.
Since we play in such casinos, we deserve whatever they do to us.. Request for withdrawal from 27/04 and it has not been completed yet. Merciful and terrible terms and conditions..
Αφου παιζουμε σε τετοια καζινό μας αξιζει ότι και αν μας κάνουν.. Αίτημα για ανάληψη από 27/04 και ακομή δεν εχει ολοκληρωθεί. Ελεεινοί και τρισάθλιοι όροι και προυποθέσεις..
There is nothing positive
Δεν υπάρχει κάτι θετικό
Missing withdrawals,
Ανύπαρκες αναλήψεις,
Absence of responsible betting tools
Απουσία εργαλείων ύπευθυνου στοιχηματισμού
Incredibly unfair to the player Terms and conditions
Απίστευτα άδικοι για τον παίκτη Όροι και προυποθέσεις
Just another casino that don't pay in the timeframes they promise to do. Livechat agents useless,despite being friendly, and with so small withdrawal limit by day, still struggling to process the withdrawals on time. Request a withdrawal in 25 April, and still processing.
Lots of providers
Easy navigation
Slow withdrawals
Withdrawals timeframes doesn't,t correspond what the casino promise.
NovaJackpot Casino
Hello,
We sincerely apologize for the delay in withdrawal.
We are very happy to see that your withdrawal was indeed processed on our end.
Please reach out to our support team 24/7 if you have any further questions.
Don't play in this casino or all other casino own by Rabidi N.V as they struggle paying out players..withrawal takes forever..customer service just keep saying the same thing.be patient your withrawal has been processed..I have doubts that I can still get my withdrawals of 900cad
No responsible gambling site. You have to send email for closure but they did not even answer my email in 10 days. Horrible unrespobsible site. They promise all kind of answers from different departments but never answer you anything. I asked all the data for legal complaint but they have been holding the info for weeks. They also lie in their email answers if you even get an answer.
Variety of games
Customer service
Responsible gambling
NovaJackpot Casino
Hello,
At Novajackpot, we take responsible gaming seriously, and I can assure you at the current moment that action has been taken on your account in accordance with our policies.
For responsible gaming requests, we offer various methods, including contacting our customer support team directly via email or live support. There is more information regarding our responsible gaming policies at the bottom of our webpage.
Shit place! Zimpler withdrawal takes time, although it is usually real-time. Emails are not answered and the game account cannot be closed, even though the terms state that it will be closed after 24 hours upon request. Unable to set a deposit limit.
Paska paikka! Zimpler kotiutus kestää, vaikka yleensä on reaaliaikainen. Sähköposteihin ei vastata ja pelitiliä ei saa suljettua, vaikka ehdoissa lukee, että 24h päästä pyynnöstä suljetaan. Ei pysty laittamaan talletusraja.
NovaJackpot Casino
Hello,
We apologize for any inconvenience you've experienced with your recent withdrawal.
We understand the frustration that can arise when withdrawals are delayed, especially when unexpected cancellations occur.
In the case of your withdrawal, we've been informed that the payment provider has canceled the transaction. While we strive to ensure seamless transactions for our players, sometimes factors beyond our control can affect payment processing.
For all responsible gaming requests, we offer several responsible gaming approaches. More detailed information on our responsible gaming policies can be found at the bottom of our webpage. Please note that our customer service team is available for you anytime via live chat and email.
I have on March 12th. requested a payout. Another payout on March 13th. To date there has been no reaction from the casino. In the chat, which is very friendly, you always get the same answer. Be patient, we are working on it at full speed and you have no influence as support. I have already sent several emails, no response. Certification is not possible, it says: It looks like your account doesn't need to be verified, . Have fun playing. I haven't had a withdrawal at this casino yet. In my opinion this behavior is unacceptable.
Ich habe am 12.03. eine Auszahlung beantragt. Eine weitere Auszahlung am 13.03. Bis heute gab es keine Reaktion seitens des Casinos. Im Chat, der sehr freundlich ist, bekommt man immer dieselbe Antwort. Haben Sie Geduld, es wird mit Hochdruck daran gearbeitet und man hat als Support keinen Einfluß. Ich habe bereits mehrere Mails geschickt, keine Reaktion. Eine Zertifizierung ist nicht möglich, es steht dort : Es sieht so aus, als ob Dein Konto nicht verifiziert werden muß, . Viel Spass beim Spielen. Ich hatte noch keine Auszahlung in diesem Casino. Nach meiner Ansicht ist dieses Verhalten nicht zu akzeptieren.
Friendly support
Freunlicher Support
Good games
Gute Spiele
Problems with withdrawal
Probleme mit der Auszahlung
No response to emails
Keine Reaktion auf Mails
No contact options for the finance department
Keine Kontaktmöglichkeiten zur Finanzabteilung
NovaJackpot Casino
Hello,
Thank you for bringing your concern to our attention regarding the delayed withdrawal. We understand the importance of timely transactions and apologize for any inconvenience caused by the delay.
I'm pleased to inform you that your withdrawal has been successfully processed.
Should you have any further questions or require assistance, please feel free to reach out to our dedicated customer support team. We're here to help.
Winnings from free spins are not credited. Livechat tells you to wait 24 hours and after that the bonus has expired. Really rude service Bad customer service. For a €660 deposit, you only get a €10 loyalty bonus.
Ilmaiskierroksista saadut voitot eivät tule tilille. Livechat käskee odottaa 24h tuntia ja sen jälkeen bonus on vanhentunut. Todella törkeä palvelu Asiakaspalvelu huonoa. 660€ talletuksesta ei saa kuin 10€ uskollisuusbonuksen.
Bonuses are not paid
Bonuksia Ei makseta
Slow customer service
Hidas asiakaspalvelu
Bad bonuses
Huonot bonukset
NovaJackpot Casino
Hello,
Thank you for your feedback. Regarding free spins winnings, our welcome bonus allows players to claim these winnings if wagered correctly. Additionally, after reviewing your account, we see you've received various bonuses, including loyalty rewards.
We apologize for any inconvenience with our customer service. We're continuously working to improve our live chat support.
For further assistance, please feel free to contact our customer support team via live chat or email.
Kind Regards, Novajackpot Team
Safety Index explained
Safety Index of NovaJackpot Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of NovaJackpot Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.4/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index