NovaJackpot Casino Review

The player from Finland had faced issues during the KYC process at an online casino. Despite having submitted the required documents, including a photo of his driver's license and proof of address, three times, the casino had continued to reject his bank statement. The player had reported receiving unhelpful responses from the casino's support team. However, after he mentioned contacting Casino Guru, his documents were approved on the fourth attempt. We had marked the complaint as 'resolved' in our system. Later, the player had requested to close the complaint, stating he had played back his money and closed his account. As per his request, the complaint had been closed.

The player from Saxony had encountered issues with her withdrawal process at an online casino. Despite her multiple attempts to contact the casino's support team, she had received no response. Her account had been blocked, and she was asked to verify her account, which she did, but still received no feedback from the casino. This had resulted in a delay in her withdrawal of €1000. After our intervention, the casino had requested additional documents for verification, which the player had provided. Eventually, the casino had processed her withdrawal in two parts, each of €500. The player had confirmed receipt of her total winnings, resolving the complaint.

The player from Saxony had expressed concern over a delayed withdrawal of €500, which had exceeded the stipulated 3-day processing period. After a week, he was informed that the payout had been cancelled due to a 'provider error'. Frustrated, the player chose to close his account, but insisted that the complaint be published to warn other players. Despite our attempts to obtain more information, the player did not respond, resulting in our inability to further investigate the issue. Consequently, we had to reject the complaint.

The player from Germany won €1000 at an online casino and her withdrawal should have been processed in three business days according to casino's terms and conditions. However, it is the fourth business day and withdrawals have still not been processed. Support gives no solutions, only delays.

The player from Finland had had two pending withdrawals totaling 1000€ and had been concerned about the delay in processing. The casino had failed to provide a timeframe for the resolution, leading to further frustration. The player later discovered that one of the withdrawals had been processed, but the other had remained pending. After continued follow-ups, the player confirmed that all withdrawals had been received and the issue had been resolved.

The player from Finland, who had self-excluded from all Rabidi NV casinos in the past, discovered that an undisclosed owner had reopened the site. The player was concerned about potential responsible gambling violations, as there appeared to be no measures in place to protect problem gamblers. He had complained about the casino's failure to respond to his emails and their refusal to refund his €271 deposit. The casino eventually closed his account without offering any explanation. We requested evidence of his communication with the casino and his requests for self-exclusion. He provided some proofs via email. However, we clarified that each online casino is a separate entity and might not share self-exclusion data. We also informed him about our Self-Exclusion Assistance Tool for blocking accounts across multiple gambling establishments.

The player from Finland had been able to deposit money at a casino despite having a gambling ban in place at most sister casinos and had demanded a refund. We had asked her to provide evidence of her self-exclusion request to further investigate her claim. However, the player did not respond to our messages and queries, which resulted in the rejection of the complaint due to lack of necessary information for further investigation.