OverviewBonusesUser reviews18Safety Index explainedDiscussion80Payment methods22
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Warning:Fake games
This casino has fake games. These games look very similar to original slots and casino games but are not original. Fake games can have altered mathematical setup, such as a lower RTP.
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
This review examines Lucky Wins Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Lucky Wins Casino scored a Very low Safety Index of 0.5, which represents a significant inadequacy in ensuring fairness and safety, as per our evaluation. Continue reading our Lucky Wins Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of Lucky Wins Casino
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Lucky Wins Casino, we have looked closely into the Terms and Conditions of Lucky Wins Casino and reviewed them. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, as we identified some serious issues with fairness of this casino's T&Cs, we suggest seeking a casino with fairer T&Cs or at least proceeding with caution if you settle on playing at this casino.
According to our approximate calculation or collected information, Lucky Wins Casino is a small to average-sized online casino. In relation to its size, it has a very high value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
Based on our findings, no important casino blacklists feature Lucky Wins Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
On the whole, also considering other contributing factors in our assessment, Lucky Wins Casino has achieved a Safety Index of 0.5, which is classified as Very low. We strongly urge players to refrain from using this casino and search for one with a higher Safety Index instead.
Terms and Conditions of Lucky Wins Casino
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Lucky Wins Casino to be unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Lucky Wins Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 48 complaints about this casino in our database. Because of these complaints, we've given this casino 6,328 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Lucky Wins Casino
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Our database has a total of 18 user reviews of Lucky Wins Casino, giving it a Bad User feedback rating. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company information
Lucky Wins Casino is owned by Luckwins LTD, and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.
Lucky Wins Casino was licensed by regulatory authorities in these specific countries or geographic areas: Mexico, Curaçao (Curaçao Gaming Control Board).
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 5,000 per week
No win limit
GBP 5,000 per week
AUD 5,000 per week
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at Lucky Wins Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
German
Swedish
Italian
French
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Lucky Wins Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Lucky Wins Casino as average.
Lucky Wins Casino slots and casino games
Players can enjoy these types of casino games at Lucky Wins Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Live games, Other card games, Other games, Crash games, Live baccarat, Live blackjack, Other live games, Live poker, Live roulette.
Casino games supplied by 31 game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Merkur Gaming, IGT, Yggdrasil Gaming, Igrosoft, Betsoft Gaming, Playson, Amatic, Push Gaming, Wazdan, Red Rake Gaming, Spinomenal, Tom Horn, Booongo (BNG), Relax Gaming, Smartsoft Gaming, Platipus, Kajot, Apollo Games, Elbet, Retro Gaming, Konami, Spribe, Aristocrat, Vivo Gaming, Hacksaw Gaming, Netgame, Amusnet.
Warning: Lucky Wins Casino has fake games on offer. These games might have been modified to have a higher house edge and therefore give the casino a bigger advantage than the developers of the original games intended. This does not necessarily mean that all available games are fake, but it is still a significant issue. We strongly advise you to stay away from this casino.
Lucky Wins Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 6 bonuses from Lucky Wins Casino:
200% up to C$1,000
150% up to C$1,000
100% up to C$1,000
100% up to C$1,000
200 EXTRA SPINS on Gonzo's Quest
400% up to C$2,000
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
Browse all bonuses offered by Lucky Wins Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(18)
User reviews of Lucky Wins Casino
This is a place to share experience with Lucky Wins Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I played on this site for a couple of years, and never won a thing. Then I won hurrah, but after 3 months yes that's right 3 months I still didnt have my winnings, they made up excuse after excuse. I asked Casino Guru to help, and even they got no response so closed the case. DEFINITELY A SCAM SITE, NO QUESTION ABOUT IT. Hopefully they will be closed down soon
Poor game selection however i was lucky enough to win a small amount €150. It has now been 34 business days(54 days) since my withdrawal request. Numerous emails and chats with no real answers. I do not expect that this payment will ever be received. Do not play on this site.
No positives to add
Poor selection of games and when you win they will not pay out and will not answer your complaints
This is SCAM!! This is SCAM!!! PLEASE DON'T MAKE A DEPOSIT IF YOU WILL WIN YOU WILL NEVER SEE YOUR MONEY! I'm Already waiting more then 4 weeks, when I start to ask about my money they told me I will get money soon. Everyday same!!! They always left a chat, that supports is very rude! PLEASE don't waist your money guys!!!!!!!!!!!
I’m already 2 months waiting for my €3000.- withdraw and they still tell me the same things like : " we are on it " " we will send this case to the department " " we will try to do our best "
But they never gonna pay me out ! It’s not just a €100 it is a €3000 scam for me!
I hope someone can please help me to get this site out of the air or help me how i can get my withdraw
DONT pay out your money
SCAM casino to play
Luna999Rrr
Unregistered user
• 3 years ago
Hi, i played a month ago on luckywins. Deposited 1500 euro and won 4000 euro. After reading the reviews here i thought i would never get my money but today, 20 business days after requesting my withdrawal, i received the 4000 euro. So after all they pay out.
WARNING BEWARE SCAM CASINO THEY DO NOT PAY OUT YOUR WINS WARNING BEWARE DO NOT PLAY HERE
SCAM SCAM SCAM SCAM SCAM
SCAM SCAM SCAM SCAM SCAM
Wild
Unregistered user
• 3 years ago
Hi Keep your hands off, the fake casino doesn't pay a cent. I applied for a payout 3 times after half a year and didn't get anything. Biggest rip-off from Cyprus with fake licenses.
Hi Lass die Finger weg ,dass Fake Casino zahlt kein Cent .Ich habe 3× Auszahlung beantragt nach Halbes Jahr nichts bekommen.Grösster abzocker aus Zypern mit Fake Lizens.
I requested a payout on March 7th 22 we have today April 8th to this day I still have not received any payout from the customer separately I keep getting stalled and she keeps telling me the same thing that you need to double check that blah blah blah one very dubious platform and I do not recommend anyone to play because you do not get your winnings
Ich habe am 7. März eine Auszahlung beantragt 22 wir haben heute den 8. April bis heute habe ich immer noch keine Auszahlung bekommen vom Kunden separat werde ich immer hingehalten und sie sagt mir immer das gleiche dass man das genau überprüfen muss bla bla bla eine ganz unseriöse Plattform und ich empfehle niemanden dazu spielen denn man bekommt seinen Gewinn nicht
You don't get your winnings paid out if you are dubious
Please do not play at this casino!!! There is no payout, I've been waiting for almost 2 months and I won't get it either. I just don't understand why such fake casinos are allowed to exist.
Bitte spielt nicht bei diesem Casino!!! Es gibt keine Auszahlung, ich warte seit fast 2Monaten und werde diese auch nicht bekommen. Ich verstehe einfach nicht warum solche Fake Casinos existieren dürfen.
chat is told tomorrow will be payout but what do i get can't log in anymore it's really complete fool the whole thing you can deposit but pay out is really impossible o stars is still highly rated on chat you only get to hear fables something different every time very disappointed
major storm
rbuydlh
Unregistered user
• 4 years ago
they are not licensed and never pay winnings, do not play there
they are not licensed and never pay winnings, do not play there
Winnings are not paid out! So if you want to make some quick money, you are definitely in the wrong place and should look for another casino! Only waited almost 3 months for payment, now the account is blocked without giving me a reason! It's just ridiculous how the customers are being fooled there! Avoid this casino!
Gewinne werden nicht ausgezahlt! Wer also das schnelle Geld machen möchte ist hier definitiv falsch aufgehoben und sollte sich ein anderes Casino suchen! Erst fast 3 Monate auf Auszahlung gewartet jetzt ist das Konto gesperrt ohne mir einen Grund zu nennen! Es ist einfach nur lächerlich wie die Kunden dort verarscht werden! Meidet dieses Casino!
When it comes to customer service, you are only put off
Luckywins.io looks like a good casino with a beautifull bonus offer. I played for the first time and i won this great amount of € 5400 only with one videoslot. When i got the wagering requirements there was about € 4400 left, not bad at all. When i want to withdrawl € 800 of it, i was told that i had to spent firtst € 200 of my own money before i can withdrawl. I could withdrawl € 200 as a new player ( 10 x my first deposit) . They took € 3300 from my account and € 800 they still left on the sport section (dont know why). Bottom of all i did not discuss with them about their rare and unpleasant rules for new players but withdrawl my € 200 which was allowed. After 3 weeks i am still waiting, my account is verified but they dont send me the money and tell me in the last mail it can take 21 workingdays before paying out ??? Dont play this Casino, they dont want to pay you, have rare rules which say you cannot become your winnings as a new player. There are a lot of good online casinos but Luckywins is not one of them. There is more bad news of this "Luckywins" so its told its not a real casino and they have a rare Gibraltar licence from which its said it does not exist
Nice Bonus
Unfair and rare bonus rules
Safety Index explained
Safety Index of Lucky Wins Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lucky Wins Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low0.5/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Warning:Fake games
This casino has fake games. These games look very similar to original slots and casino games but are not original. Fake games can have altered mathematical setup, such as a lower RTP.
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
Unfair terms and conditions
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Rule that basically gives the operator the right to act (even confiscate winnings) without valid justification
T&C copied from the casino's website (in English):
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Use of betting techniques that do not provide an unfair advantage may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Max win based on deposits
T&C copied from the casino's website (in English):
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Unreasonably short time frame for providing information within KYC processes
T&C copied from the casino's website (in English):
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Casino voids gaming account balances after less than four years of account inactivity
T&C copied from the casino's website (in English):
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Other factors
Fake games
Operates with an unverifiable license
Complaints about Lucky Wins Casino and related casinos
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