HomeComplaintsHallmark Casino - Player’s withdrawal has been delayed.

Hallmark Casino - Player’s withdrawal has been delayed.

Amount: $850

Hallmark Casino
Safety Index:Below average
Submitted: 25 Jul 2020 | Case closed : 10 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States has requested a withdrawal a month ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

I deposited made playthrough and withdrew. No answer from them at all been a month.

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3 years ago

Dear Jim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please forward the confirmation of successful account verification? My email address is petronela.k@casino.guru. Which payment method you have opted for to withdraw your winnings? Have you withdrawn any winnings previously in this casino? 

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

 

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3 years ago

Dear Jim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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