Hallmark Casino - Player’s not able to withdraw winnings.

This casino is doing everything possible to not paying you for your winnings. I’ve been many times in dispute with them regarding withdrawal not processed because of some regulations who dosen’t make any sense! Last refusal from them was I can’t do any withdrawal because when I made my deposit, my account was not at 5$ or lower so not eligible for à withdrawal!!! How stupid that can be.

help me please

Hello Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.