The player from the United Kingdom reported that the casino has excluded him from further promotions. After gathering more information, we were forced to reject the player's complaint as unjustified.
Foxy Games Casino - Player's account is restricted from receiving casino promotions.
Amount: ??
Foxy Games Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
promotions
Public
Public
8 months ago
Dear Quickstake,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Foxy Games Casino.
Please understand that we are unable to compel casinos to provide you with bonuses. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their promotional offers without prior notification. We do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.
Could you please advise if there were any current winnings or funds affected as a result of the casino's decision?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
8 months ago
Thank you for your response.
Since there was no balance lost as a result of the casino's decision, we are forced to reject your complaint based on my explanation above.
I can only recommend you try other casinos where your bonus privileges weren't taken away if you wish to do so.
Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
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