FastPay Casino - Player’s withdrawal has been delayed.

I have been waiting 3 weeks for my withdrawal.

I have contacted support a number of times.

also been in contact with the financial side.

my withdrawal went back into my fast pay account and I had to request again for it yet still waiting.

Dear Keisha,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this were your first withdrawal request?

Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Yes my account has been successfully verified. This is my first withdrawal.

yes correct it states pending.

i also called my bank and they couldn’t see anything

Thank you very much, Keisha, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Keisha,

I looked at your complaint and will do my best to help you. I would like to invite FastPay Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

I have received my money from fast pay thank you

Hello. Very sorry to hear that. Direx nv switched to dama nv as sending via bt correspondent. Due to that, bank transfers were delayed on 5-10 days. It was one time problem, hope from now everything will be fast as usual.

Regards, Vlad.

Dear Keisha,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam