HomeComplaintsCBet Casino - Player is unable to withdraw due to high wagering requirements.

CBet Casino - Player is unable to withdraw due to high wagering requirements.

Amount: $403,731 ARS

CBet Casino
Safety Index:Very low
Submitted: 26 Sep 2023 | Case closed : 23 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Argentina was experiencing difficulties with the withdrawal after the casino requested him to wager substantial amounts of money. Despite our efforts to understand the situation and assist him, the player did not respond to our inquiries. As a result, we were unable to further investigate the issue, leading us to reject the complaint.

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1 year ago


file

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1 year ago

Dear romaansabella,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with CBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

  • Could you please advise what wagering requirements have been associated with your bonus?
  • Could you please clarify how much of your deposit have you wagered so far?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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1 year ago

Dear romaansabella,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

file

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1 year ago

Thank you for the screenshot. However, it would help me greatly if you answered the questions I asked you in the first reply.

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1 year ago

Dear romaansabella,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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