Dear Orkosoul,
Thank you very much for submitting this complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.
Have you tried to open the casino website through a different browser? Have you tried clearing your cookies and caches?
Since when have you been experiencing difficulties with accessing the website?
Have you made any successful withdrawals from the casino in the past?
Could you please confirm if you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Orkosoul,
Thank you very much for submitting this complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.
Have you tried to open the casino website through a different browser? Have you tried clearing your cookies and caches?
Since when have you been experiencing difficulties with accessing the website?
Have you made any successful withdrawals from the casino in the past?
Could you please confirm if you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika