Cazimbo Casino - Player is unable to access his account and demands a refund.

The website has crashed, or they are not allowing me access... I demand a refund of my 8000eur, even if it's in increments of 500eur, without any response or solution... I find this type of practice unbelievable.

Dear Orkosoul,

Thank you very much for submitting this complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you tried to open the casino website through a different browser? Have you tried clearing your cookies and caches?

Since when have you been experiencing difficulties with accessing the website?

Have you made any successful withdrawals from the casino in the past?

Could you please confirm if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

I have been able to withdraw 2000eur in the last week. I haven't been able to access it for 24 hours, I have deleted temporary files from the Internet, different devices and browsers.

thank you

Do I understand correctly that you still have 8000€ in your account that you wish to withdraw?

Dear Orkosoul,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.