Casinoin - Player’s criticizing withdrawal limits.

Dear Markina,

Thank you very much for submitting your complaint. I have checked terms and conditions, and this is what I found https://casinoin.io/agreement?lang=en:

"The maximum amount that can be withdrawn from casino wins is 125,000 EUR per player per month. The Company may limit the withdrawal limit to 50,000 EUR per month in case the player wins per a single win more than 50,000 EUR or an equivalent sum in a different currency, unless stipulated differently in the Agreement. The daily, weekly and monthly limits of withdrawal can be revised and changed by the Company on a case-by-case basis. Exceptions to these withdrawal rules can be made upon the discretion of the Company."

„Moreover, the Company shall:

not make a payment in excess of two thousand Euro (€ 2,000) out of a User Account to a Client until the Client’s identity, age and place of residence have been verified."

Could you please confirm that your account has been fully verified in the past? Have you received any successful payments already? If there’s any other relevant communication, please forward it to petronela.k@casino.guru.

Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hi,

Answering to your kindly request, I confirm to you that my verification process is in place. After that, Reading your email, I assume that the withdrawal amount should be changed. I let you now as soon as they confirm my verification if something change in the way to decide how to process. It is ok for you? Thank you very much."

Thank you very much, Markina, for your reply. I will be waiting for the update patiently.

Hello Markina,

Have there been any developments since our last conversation?

Dear Markina,

Have you completed the account verification? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.