The player from Italy had requested a 500 euros withdrawal 24 hours earlier but had not received any verification request yet. Customer service provided automated responses, and the player was concerned about the delay. We advised the player to be patient and wait for up to 14 days, as processing times could vary. The player later confirmed receiving the winnings, and the complaint was marked as resolved.
Betriot Casino - Player is experiencing delayed withdrawal processing.
Amount: €500
Betriot Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
I requested 500 euros 24 hours ago. The casino still hasn't asked for verification; they seem like ghosts. Customer service responds with obviously automated phrases. I need help to speed up this process because they don't inspire any confidence at all. Thank you.
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3 months ago
Dear Brylliant88,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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3 months ago
Translation
Ok, so let's leave the complaint alone for now? Because nothing has happened yet, no verification or anything, that's why I'm nervous
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3 months ago
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We are at 72 and still no request for verification or contact from them. Who knows if I'll see this money!
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3 months ago
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4th business day from request, they say 3-5 days to process and I'm still here waiting, with no response. Can you help me?
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3 months ago
As I mentioned in my previous reply, it can take up to 14 days for your withdrawal to be processed and paid out to you. Please be patient, we will get back to you on 5 August.
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3 months ago
Dear Brylliant88,
Since you mentioned in our forum that you have now received your winnings, can we close this complaint, or is there anything else I can assist you with? Please let me know.
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3 months ago
Dear Brylliant88,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
