The player from India made three separate deposits to the casino, totaling Rs 30,000, and to this date, they have not been credited to his account.
BC.Game Casino - Player’s deposits not credited to account.
Amount: 40,000 INR
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
13d 16h 4m 20s
Case summary
2 weeks ago
Public
Public
2 weeks ago
Dear hamnamir8956,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
hamnamir8956 has 13d 16h 4m 20s to reply
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