BC.Game Casino - Player's account access is restricted.

On November 20, 2024, I tried to log into my account, and Google 2FA was requested, something I've never set up in my life. I received an email stating that there were login issues on the site. I wrote to them asking what the problem was and how I could regain access to my account. They sent me a link for verification. I went through everything, but my address confirmation was not accepted. I still can't access the account, on which I have never set Google 2FA! Now, I constantly write to support from my email, seeking access to my account, but no one responds to me anymore. My account is VIP level 50, yet they just ignore me! I have no idea who set up the Google 2FA verification.

Dear U1trix5252,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify the dispute value? Is this the amount of money that you had in your casino account before you lost access to it?
• Which games did you focus on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1. I don’t remember exactly how much money there was, maybe from 1 to 2 thousand dollars.

2. I played Slots

3. Without him.

The issue is not about money, but the fact that a VIP player was given 2fa, which I never did, and they don’t want to cooperate with me.