HomeComplaintsWinbig21 Casino - Player’s withdrawal has been delayed.

Winbig21 Casino - Player’s withdrawal has been delayed.

Amount: $74

Winbig21 Casino
Safety Index:Low
Submitted: 15 Mar 2023 | Case closed : 02 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the United States has requested a withdrawal two months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

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1 year ago

I have been requesting a payout of merely $74 since 1/18. With no resolution. Crappy casino. Not legit. Do not play there.

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1 year ago

Dear jesslynne22,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay? Was your account successfully verified in the past and have you accumulated your winnings with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin
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1 year ago

Dear jesslynne22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.

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