Lukki Casino - Player’s winnings are confiscated after a disconnection.

Hello, Casino Guru

I have played a game " Rising Riches Link" by Fugaso provider

and I was disconnected in bonus round, I have won 85 CAD but they never credited that amount to my balance, also contacted the support many times but the have told me that there was no win , please if you can help me solve this problem.

Thank you!

Dear Boss78,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lukki Casino.

• Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
• Do I understand correctly the game round was investigated by the casino team already?
• Could you please share the specifics they communicated to you? Please send a chat transcript, email, or screenshots of the conversation to me as well.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

 Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.