The player from Mexico has their account blocked by Mostbet, preventing them from withdrawing over 2000 MX. The casino cites various rules regarding account closure but does not clarify the specific reason for their actions.
MostBet Casino - Player’s account has been closed with restricted withdrawals.
Amount: Mex$2,300
MostBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
MostBet Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 7h 49m 59s
Case summary
2 days ago
Public
Public
3 days ago
Translation
Hello, I hope you're well and can assist me. The site Mostbet has blocked my account and is not allowing me to withdraw my money, more than 2000 MX, citing a rule. That's the only response I'm getting.
My account is blocked with no possibility of recovery according to rule 2.10. This happened after I completed the account validation steps.
The sportsbook reserves the right to delete the Customer's account or cancel some or all bets placed by the Customer, as well as to impose restrictions on the withdrawal of funds from the Customer's account or impose other restrictions at the sportsbook's sole discretion, if it is determined that:
At the time of betting, the Customer had information about the outcome (result) of the event.
The Customer was able to influence the outcome of the event by being a direct participant of the match (athletes, referees, coaches, etc.) or a person acting on their behalf in any other way.
The bets are placed by a Customer violating prohibitions established in Section 2.6 of these Rules.
The bets are placed by a group of Customers acting in coordination (syndicates) or a Customer acting in coordination with other Customers or third parties, even with the intent to circumvent the restrictions imposed by the sportsbook (any contractual agreement is prohibited).
The Customer has multiple accounts (multiple registrations).
In the sportsbook's opinion, the Customer has used software or technical equipment to automate the betting process, or used software that affects or is capable of influencing the betting process.
The Customer employed any fraudulent method to obtain information or bypass the limits and restrictions established by the sportsbook, as well as any external factor that, in the sportsbook's opinion, may be considered fraudulent or provide any unfair advantage.
The Customer participates in arbitrage betting.
The Customer has used multiple sessions (multiple simultaneous sessions from a single Account).
The Customer abuses loyalty programs or bonus programs.
The Customer has requested a chargeback (in accordance with international payment system rules) or refuses to make a deposit or to pay for the sportsbook's services or to bet.
The Customer carries out other actions that the sportsbook may consider fraudulent that violate these Rules.
They only argue this and that my account
I am unaware of their argument and this should be illegal; it is literally theft. I hope you can help me.
Automatic translation:
Public
Public
2 days ago
Dear mariokarim1109,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Casino Guru is examining the case
