Betti Casino - Player's withdrawal is being delayed.

I have been trying to withdraw €635 from Betti1 Casino, but the withdrawal is canceled every time. I have attempted to resolve this through email and chat, but I have not received any help.

All the necessary account verifications requested by the casino are shown as confirmed in the casino's records.

Dear Naichou,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your withdrawal from Betti Casino.

To better understand your situation and assist you effectively, I kindly ask you to provide some additional details:

• Could you please confirm if you accumulated the winnings with or without an active bonus? If a bonus was active, could you specify the terms and whether they were fully met?
• How long ago did you first request the withdrawal of €635?
• Have you received any specific communication from the casino explaining why the withdrawal was canceled? If so, could you share the details or provide copies of the relevant messages?
• Have there been any recent changes to your account (e.g., new verification requests or updates to your profile)?

If you have any additional correspondence, screenshots, or documentation that may help clarify the situation, please feel free to forward them to petronela.k@casino.guru.

Your cooperation is crucial for us to investigate this issue thoroughly. Without your input and the necessary details, we won’t be able to proceed with your case or work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!