The player from Bulgaria faces account restrictions after making a successful withdrawal and reaching 200k turnover. Despite successfully completing address verification, the casino continues to manually review documents for nearly 10 days, leaving the player unable to access his funds or bet.
Shuffle Casino - Player’s account is restricted and funds are locked.
Amount: 7,272 ₮
Shuffle Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Shuffle Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
4d 23h 24m 2s
Case summary
2 days ago
Public
Public
3 days ago
Hi, after playing in the Shuffle casino for ~15 days and placig one successful withdrawal, at one point , probably after 200 k turnover, my account gets dissabled for betting and withdrawal. I have made 3000usdt deposit and my balance is 7200 usdt .They asked me to pass address verification, which i did next day, and it was approved successfully. I thought all is fine with my account, but it remained restricted. Support says documents need to be manually reviewed, and they repeat this for nearly 10 days now. They dont give any timeframe and they have locked my funds without any reason and explanation. I cant bet or withdraw. I have attached photos from the chat with them and from the message that they send me every time i text them. I feel they wanna scam me and use my money for a long period of time. It is not normal to lock a persons funds, no explanations given , no time frames given, to a fully verified account. Please help me.
Public
Public
2 days ago
Dear Borismmarkov,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Casino Guru is examining the case
