Slotexo Casino - Player’s withdrawals are delayed.

Good evening and Happy Holidays. For more than a week, Slotexo hasn't credited my bank account with the amount of €850 (three different withdrawals). After many emails, I received the same excuse about workload, etc. Ultimately, they stopped responding to emails altogether.

Dear eliasgiliopoulos,

Thank you very much for submitting your complaint. I’m sorry to hear about the delays in receiving your withdrawals from Slotexo and the lack of communication from their support team.

To assist you further, could you please provide more information about your case?

• Could you confirm if you accumulated your winnings with or without an active bonus? If a bonus was involved, were all the wagering requirements fully met?
• When exactly did you request the three withdrawals, and were they processed together or separately?
• Have you received any confirmation from the casino regarding the approval of your withdrawals, or were they still pending when communication stopped?

As per our experience, it’s common for withdrawals to take up to 14 days in some cases, especially if the casino cites workload issues. If the withdrawals are not credited to your account within this timeframe, please let us know, and we will step in to help resolve the matter.

If you have any additional correspondence, screenshots, or documentation that may assist us, feel free to forward them to petronela.k@casino.guru.

Your cooperation is crucial for us to investigate this issue thoroughly. Without your input and the necessary details, we won’t be able to proceed with your case or work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Additional comments from the player:

Good evening.

Today I just received two of the three withdrawals of €600, there is still another €250 from 12/14, I am attaching a photo.

Hi eliasgiliopoulos,

I’m sorry for the delayed response to your complaint.

Have there been any developments since our last conversation, please? 

Dear eliasgiliopoulos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.