MostBet Casino Review

The player from Italy has repeatedly informed the casino about their gambling addiction, but the casino has ignored their requests, allowing continued play and losses. They seek assistance in resolving this situation.

The player from Brazil faced issues with Mostbet casino, as their winnings were not being paid out. Despite previously complaining, they continued to experience canceled withdrawals in their last four attempts. The Complaints Team had attempted to gather more information and extended the response time, but due to the lack of response from the player, the complaint was unable to be further investigated and was consequently rejected.

The player from Brazil faced difficulties in withdrawing funds, with all requests being rejected due to alleged system instability. Despite having contacted Support, he received no timeframe for when he could retrieve his money. The Complaints Team extended the response time for the player to provide necessary information for further investigation. However, as the player did not respond, the complaint was rejected.

The player from Brazil was unable to withdraw their winnings of 500 reais from Mostbet, as every withdrawal request was canceled and the funds were returned to their account. Despite having contacted chat support, there was no resolution or explanation provided for the issue. The Complaints Team concluded that the player's balance had been lost due to either an active bonus or unmet wagering requirements, leading to the decision to close the complaint since the initial issue was no longer applicable.

The player from India had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had extended the communication period but ultimately had to reject the complaint due to a lack of response from the player. As a result, the investigation could not proceed further.

The player from Poland enjoyed playing at the casino but faced issues with promised bonuses not being credited upon deposit and inadequate responses from customer support. Despite providing detailed explanations and screenshots, the support team continued to request the same information without resolving the problem. The issue was resolved when the player received a positive response from the casino's support service, leading to the successful activation of the bonus. The complaint was marked as resolved in the Complaints Team's system, and the player was encouraged to share feedback on the service.

The player from Greece had a frozen account with Mostbet since the previous Tuesday after being asked to submit verification documents. A week had passed without any response despite multiple emails and attempts to resolve the issue via live chat. The player faced delays and multiple rescheduled video calls for verification, leading to frustration over the lack of communication and support from the casino. Eventually, after persistent efforts and assistance from the Complaints Team, the account was unfrozen, and the player was able to withdraw their funds. The issue was marked as resolved.

The player from Italy reported that two consecutive bets placed on Lightning Storm were canceled, but the amounts were deducted without being refunded. Despite the operator verifying the error, Mostbet did not respond to her messages. The issue was resolved as the Complaints Team concluded that there was insufficient evidence to support the claim, and the complaint was closed due to the lack of concrete proof from the player. The player was advised to contact the casino's licensing authorities directly for further assistance.

The player from Ukraine encountered difficulties with a 500 UAH deposit to the casino, as the funds were deducted but not credited to the account. The casino had not set a clear timeframe for resolution, leaving the player frustrated. We suggested contacting the payment provider to recover the lost transaction, which could take up to a month. However, due to the player's lack of response to follow-up inquiries, the complaint was ultimately rejected.

The player from Armenia had his account frozen due to incomplete verification and had submitted all required documents. He was willing to complete the video verification via Skype, but the casino stated it could not be arranged before October 21st, which he found unfair. The issue was resolved as the casino unfroze his account, and he was then able to play without further complications.

The player from India reported that a total deposit of 90,000, made in two transactions, had not been credited to his account. He claimed the casino stated the deposits had already been used by someone else, despite not sharing his information with anyone except an agent. The Complaints Team facilitated communication with the casino, which confirmed that the missing deposit of 60,000 had been credited to the player's account after verification. Subsequently, the casino also confirmed the transfer of the remaining 30,000, resolving the player's issue. The complaint was considered addressed, but as the player has not confirmed its resolution and became unresponsive the complaint team was forced to close this complaint as rejected.

The player from Germany faced issues with account verification as the casino refused to accept the proof of deposit made via Exodus Crypto Wallet, requiring a screenshot that included his name, which was not possible with anonymous transactions. The player believed the casino lacked understanding of how crypto transactions functioned. After providing the necessary transaction information, the player's documents were accepted, and he was invited to complete a video verification call. Ultimately, the player decided not to continue with the verification process and requested the complaint to be rejected, which was done by the Complaints Team.

The player from Greece had a frozen account at Mostbet despite having previously successful deposits and withdrawals. After waiting for a scheduled video call for verification that was delayed by 1.5 months, he received no response to his follow-up inquiries. The issue was resolved when it was determined that the Complaints Team did not have enough insight to address complaints related to sports betting, leading to the rejection of the complaint.

The player from Algeria had been unable to verify their mobile number for a week, which prevented them from making withdrawals. Despite reaching out via email and chat, the casino's customer support was unresponsive and did not provide the confirmation code or any explanations. The issue was eventually resolved as the player confirmed having withdrawn their winnings using a different country's phone number, even though the casino did not accept Algerian numbers. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from India reported that their gaming ID had been frozen by Mostbet without any reason provided. The Complaints Team had extended the response time to allow for further communication, but the player did not respond to inquiries regarding the account ownership. As a result, the complaint was unable to be investigated further and was rejected.

The player from Spain was unable to withdraw €542, despite having received a previous payout in the same game just minutes earlier. The player reported that the casino was delaying the payment due to a verification process, despite having a history of successful transactions. After several communications, the complaint was ultimately rejected due to the player's lack of response to the Complaints Team's requests for additional information.

The player from Brazil had completed account verification and wagered the entire deposited amount but was unable to withdraw his balance. Support claimed he had not met wagering requirements, yet failed to provide specific details on how much remained to be wagered. The player later identified that his initial withdrawal attempts had been hindered by using a deposit method that was not available for withdrawals. After switching to a different method, the player successfully withdrew his funds. The issue was resolved, and the complaint was closed.

The player from India had their account frozen and submitted all required documents. Despite complying, they repeatedly received requests to resubmit the same documents. The issue was resolved after the player confirmed that their problem was successfully addressed. The complaint was marked as 'resolved' by our team.

The player from Peru had been asked to verify his account on Mostbet via a video call in January. Despite sending all required documents and waiting for three months, his account had not been enabled, and his deposited funds remained inaccessible. He had been waiting for 6 months with no response. The Complaints Team had attempted to engage the casino for a resolution but ultimately marked the complaint as 'unresolved' due to the casino's lack of cooperation. The player was advised to contact the Curaçao Gaming Authority for further assistance.

The player from Mexico deposited funds via SPEI on July 10, 2024, but the funds were not reflected. Support advised waiting without providing a specific timeframe. We recommended contacting the payment provider for investigation, which could take approximately one month. The player later confirmed that the deposit was successfully reflected on July 11, 2024, resolving the issue. The complaint was marked as resolved.

The player from India had ₹40,211,694 in winnings when his MostBet account was frozen in March 2024. After the account was unfrozen on 05/07/2024, the winnings were missing. He requested the return of his winnings. We contacted MostBet Casino, which provided evidence that the player had accumulated the winnings but subsequently lost the funds through gameplay. As a result, the complaint was rejected due to the player's loss of funds.

The player from Italy had their Mostbet account frozen on June 1, 2024. Despite scheduling a verification call via Skype for July 1, 2024, the support team did not initiate the call, and the player did not receive any response following an inquiry. The player indicated that they only engaged in sports betting and had redeemed a bonus of around €320. We were unable to assist as the issue pertained solely to sports betting, an area outside our expertise.

The player from Morocco had submitted all required documents for the verification process at Mostbet but faced a lengthy one-month wait for a final video call via Skype. The player found this delay unreasonable and was disappointed with the inefficient verification process. The complaint was ultimately rejected due to the player's lack of response to further inquiries from us, preventing any further investigation or resolution.

A male player's account from India was frozen. Despite completing verification via email, the casino had scheduled a Skype call in August, which the player felt was too far away, and he requested an earlier call to unfreeze his account. The player confirmed that the email requesting additional money was fraudulent. His account was eventually unfrozen, but he stopped responding to further inquiries. Consequently, the complaint was rejected due to lack of response.

The player from Poland had his casino account frozen without clear justification and struggled with a lack of response from support. After resubmitting the same verification documents as before, he was scheduled for a video call in 3.5 weeks. He sought to understand the reason for the account freeze and the delayed verification. The issue was resolved as the player's account was unfrozen. The complaint was marked as resolved in our system.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We informed the player about usual withdrawal processing times and advised patience. The player did not respond to follow-up messages, leading us to reject the complaint due to lack of communication.

The player from Morocco had their account blocked after submitting all required documents. The casino lacked customer service, offering contact only via email. When attempting to log in, the player was redirected to another page. We were unable to investigate further due to the player's lack of response to our messages and questions. Consequently, the complaint was rejected.

The player from Russia had completed the verification process but had not received the required withdrawal code via mobile phone for 2 months. Despite changing the phone number through support, the code still wasn't being sent. The casino claimed the issue with sending the code was resolved and the player successfully made a withdrawal. However, due to the player's lack of response, the complaint was rejected.

The player from India reported that their account had been frozen without any information, and their money was stuck. They sought either the unfreezing of their account or the return of their money. The player's account was verified, and the winnings were accumulated with real money. Despite multiple requests, the player failed to provide the necessary communication with the casino. Consequently, the complaint was rejected due to a lack of response from the player.

The player from the United Arab Emirates had deposited 30 USDT on June 9, 2024, but the amount had not been credited to his account. Despite contacting customer service and sending an email to support, there had been no response. After the player reported the issue to us, the casino contacted him and resolved the issue, crediting the amount to his account. The complaint was marked as resolved.

The player from Poland faced repeated account freezes after completing a two-month KYC procedure. Despite making two withdrawal attempts, the account was frozen again, prompting another verification process. The complaint was resolved successfully after the player confirmed that his account was unfrozen and the withdrawal was approved and received. We marked the complaint as resolved.

The player from Peru had been unable to access his Mostbet account for several months. Despite attempting to reset the password and completing a video verification process, he could not access or withdraw his $330 balance. The promised response time of 60 days had passed with no resolution. The Complaints Team had highlighted concerns regarding the prolonged verification process and the casino's lack of communication, indicating signs of intentional stalling. Consequently, the complaint was closed as unresolved, and the player was advised to contact the relevant licensing authority for further assistance.

The player from China faced a withdrawal delay due to KYC requirements at Mostbet casino. Despite completing the necessary procedure and waiting for over five months, she was not able to access her funds. After multiple communications, it was discovered that the player's phone number from mainland China was not supported for verification codes. The casino eventually provided a customized solution, allowing the player to successfully withdraw the funds. The complaint was marked as resolved by the Complaints Team.

The player from India had been unable to withdraw his winnings due to a technical error that had prevented him from updating his mobile number on the online casino site. Despite having submitted the required KYC documents, the issue had remained unresolved. After he contacted the complaints team and provided all necessary details, his issue was successfully resolved and he was able to receive his withdrawal. The complaints team then marked the complaint as 'resolved' in their system.

The player from Serbia had had an issue with Mostbet Casino, where he had been unable to withdraw 738 euros despite having a verified account. The player's withdrawal request had been rejected multiple times without a clear explanation. The player had needed the funds urgently for medical treatment. After communication with the casino and the intervention of the Complaints Team, the issue had been successfully resolved. The player's withdrawal had been accepted and the funds had been paid into his account within two hours.

The player from Bangladesh had their account frozen on Mostbet, and their withdrawal of 3500 BDT was declined. Despite providing the required documents and being promised access to their account within a week, their account remained frozen. After our intervention, the casino confirmed that the player's account was unfrozen on 09.06.2024, and a successful withdrawal was made on 12.06.2024. The player confirmed the resolution, and the complaint was marked as resolved.

After he lost his password in December 2023, the player from Russia had contacted MostBet's support for a password recovery. Despite having provided all the requested personal information, his access had not been restored for over four months, and his correspondence had largely been ignored. The player had confirmed that he played both casino games and sports betting without using any bonuses. After we had invited the casino to share their side, they explained that the player's account had been deleted in December per his request. They had guided the player to write an email to restore his account. Following the casino's instructions, the player's account had been successfully restored. The player had confirmed resolution and thanked everyone involved.

The player from Russia's account at MostBet had been frozen. She had completed all required document and video verifications back in February, however, at that time, she had received no update or outcome, and it had been over 60 days. Additionally, she couldn't access her account, as it showed incorrect username and password errors. After the player had provided all necessary information and proofs, we had invited the casino to explain their side. The casino then informed us that the player's account had been unfrozen as a result of the verification on 13.05.2024. The player confirmed that her account had been unblocked, verification had been passed, and money had been withdrawn. We thanked the player and the casino for their cooperation and marked the complaint as 'resolved'.

The player from Italy experienced difficulty logging into his account even after trying to reset his password. Despite multiple attempts to contact customer support, he did not receive a response. During this time, the casino withdrew money from his credit card. We attempted to mediate between the player and the casino, but the player failed to provide the necessary documents to verify his identity. Consequently, the complaint was rejected due to the player's non-cooperation.

The player from India had requested a withdrawal of 30000 INR from Mostbet Casino 7 months prior, but hadn't received it despite multiple attempts to contact the casino's support team and providing the necessary documents. After the player posted a negative review of Mostbet on Trustpilot, the casino finally released his winnings. We had marked the complaint as 'resolved' following the player's confirmation of receiving his withdrawal.

The player from Azerbaijan struggled with Mostbet Casino, which had locked his account for over 60 days despite his completion of all documentation and video ID verification. The player wanted to withdraw his balance of 300 AZN. The casino confirmed that the account was unfrozen on 20.05.2024. The complaint was marked as rejected as we have not received a confirmation from the player.

The player from Canada deposited 20 EUR but was unable to play the slots because their account had been blocked. The player was also unable to withdraw the initial deposit. The casino stated that the account was blocked due to incomplete verification and requested the player to provide the necessary documents. Despite the player's claim of having sent multiple emails, the casino maintained they did not receive them. The casino team let us know the player's account had been reinstated. We asked the player to confirm the resolution of the issue, but the player did not respond in the designated time frame. The complaint was ultimately rejected by us due to a lack of further response from the player.

The player from India had experienced repeated withdrawal declines from Mostbet. He claimed that his account was not verified despite having provided all the required documents. The player also alleged that his gaming account had been hacked, resulting in a zero balance. We advised him that we didn't handle cybercrime-related issues and suggested he contact the police and his bank. The matter remained unresolved as we lacked the legal authority to investigate such incidents.

The player from Ontario had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player's account had been frozen due to the need for a verification process. The casino had required a Skype call as part of this process, which was initially delayed due to scheduling issues. However, the call had eventually been conducted. After the call, the player was unable to access his account. The casino later informed the player that his account had been blocked due to multiple accounts under his name. The player admitted to creating multiple accounts due to technical issues with the casino's site. We had advised the player that creating multiple accounts was considered unfair and was against most casinos' policies. The complaint was not resolved in the player's favor due to his breach of the casino's rules.

The player from India had submitted a withdrawal request for ₹30000 at Mostbet on March 23rd, 2024 which remained unfulfilled despite the provision of requested bank statements. The casino had claimed the money was transferred, although the player had not received it. After the player's persistent complaints and our intervention, we had prompted the casino to provide evidence of the transaction. The casino then provided a transaction ID, and the player confirmed receiving the money after 16 days. Given the player's confirmation and the casino's evidence, we considered the issue resolved.

The player from Serbia had struggled to complete phone number verification for withdrawal. Despite numerous attempts to contact customer service via live chat and email, he had received no response. After he submitted his complaint to us, we had facilitated communication between him and the casino. The casino eventually confirmed that the phone number had been successfully linked to the player's account and the verification process had been completed. However, the player had no funds available for withdrawal. Consequently, we had to reject his complaint as there was nothing more we could have done.

The player from India had initiated a withdrawal of Rs 50000 which, although depicted as successful in the portal, hadn't been received in her bank account. Despite having submitted proofs and a bank statement, the casino support had required an additional bank confirmation that the payment wasn't received. The withdrawal issue had been ongoing for over 20 days. The player's bank had refused to provide the requested letter, offering only an official bank statement. The casino had insisted on the need for the bank's official response based on the results of the code verification. The player had been unable to secure this document, thus hindering the resolution of the complaint. Consequently, the complaint had been rejected due to the player's failure to provide the necessary evidence.

The player from Germany had an issue where his Bitcoin deposit of 0.023456 BTC (14.50€) to the casino was not credited to his account. The casino had insisted that the player should have made another deposit before the funds could be credited and had refused to assist further. We had intervened and contacted the casino, which had claimed that the player had not paid the minimum required deposit for the network. The player had requested a cancellation or refund as he was unable to make another deposit. The casino had forwarded the request to their finance department for review, but ultimately suggested the player deposit the remaining bitcoin to meet the minimum deposit requirement. The player did not respond to our messages and the complaint was rejected due to lack of further information.

The player from Russia had deposited 10k and increased it to 61,969. Despite having successfully completed all verification processes, his withdrawal had been pending for over 60 days without a valid reason being provided. He hadn't been allowed to place bets either. The player had focused on sports betting and accumulated winnings without bonuses. The casino had only provided a standard response without any explanation for the delay. Despite the Complaints Team's efforts to investigate and resolve the issue, the player had failed to respond to further inquiries. Therefore, the complaint was rejected due to lack of player's response.

The player from Peru had her account locked and was told to wait 60 days for access after submitting documents. Despite the promised timeline, it had been over 120 days without account access or the ability to withdraw her funds of $350. Furthermore, password recovery wasn't working and customer support had stopped responding. The complaint was closed as unresolved due to the casino's failure to provide timely updates and resolve the issue, suggesting intentional stalling. The player was advised to submit a complaint to the licensing authority, Curaçao Antillephone N.V.

The player from Portugal had difficulties with Mostbet casino, which refused to honor his withdrawal request. We asked him for more details about his problem and for any communication he had with the casino. We extended the complaint's timer by 7 days for him to respond. However, the player did not respond to our messages and questions, hence we were unable to investigate further and had to reject the complaint.

The player from Russia had had an issue with the KYC procedure at an online casino. His account had been blocked due to difficulties in providing information about account top-ups made with cryptocurrency. The player had suggested that access to his transaction history could have helped retrieve the necessary information. However, the casino had initially been unresponsive. We had intervened and communicated with the casino on the player's behalf. After further discussion, the casino had moved to the next stage of account verification, which was a video call. The player had successfully passed the video verification. Subsequently, there had been a delay in the player receiving his winnings. Upon our enquiry, the casino had confirmed that the player's account was unfrozen and the player had confirmed receiving his winnings in full. We had thanked both the player and the casino for their cooperation and marked the complaint as resolved.

The player from Cambodia had encountered difficulties accessing his Mostbet account after he forgot his password. Despite his attempts to recover it, the required verification code was not being sent to his registered contact details. The account had been verified for around three months and had contained real money. The player had contacted the casino multiple times but had received no response. After we intervened and contacted the casino, they claimed that a "suspicious login attempt" notification had been sent to the player and the issue had been resolved according to another complaint site. However, the player did not respond to our follow-up messages, leading us to reject the complaint due to a lack of further communication from the player's side.

The player from Peru had been unable to withdraw his winnings after account verification. Despite having previously deposited 160, he reported that the funds had disappeared. The Complaints Team had reached out to the player for more information about his situation to assist him better. However, due to the lack of response from the player, we had to reject the case as we couldn't proceed with further investigation or provide potential solutions.

The player from Egypt had his account frozen immediately after he made a deposit and before he could start playing. He complied with the requested Skype call for verification, but had not received a response for over a month, despite having sent numerous emails. The player had deposited 3€ with a bonus code for new registration, expecting to receive 7.50€ in his account. However, he only received the initial 3€ and his account was subsequently frozen. After we intervened and contacted the casino, they explained that the account had been frozen due to their verification process, which could take up to 60 days. The casino then unfroze the player's account. The player confirmed that the issue had been resolved and thanked us for our assistance.

The player from Brazil had faced difficulty in withdrawing winnings due to recurring site malfunctions and suspicions of fraud. The casino kept asking for multiple proofs of identity and address. She was able to withdraw 9500 reais once but has been unable to since then. Despite our efforts to understand and resolve the situation, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

The player from India had deposited money into his account, but the credit had not been reflected in his casino account. Despite his inquiries, the issue had been repeatedly deferred to the casino's finance department. The Complaints Team had recommended he contact his payment provider for an investigation, as the casino could not directly resolve the issue. They had also advised him not to deposit more funds until the issue was resolved. The player had been asked to provide payment proof, but failed to respond to further communications. Consequently, we had been unable to continue the investigation and the complaint was rejected.

The player from Portugal had requested self-exclusion but was still permitted to deposit and spend an additional 600 euros. The player was demanding a refund of the additional deposits. She had claimed to have requested self-exclusion on February 7th, but the casino only closed her account on February 11th, during which she deposited an additional €1500. The casino had stated that due to a high workload, the processing of requests took some time. After reviewing the information, we had determined that the player was not eligible for a refund as the timeframe during which her account was closed was deemed adequate.

The player from Canada had repeatedly requested self-exclusion from the casino in November and December of 2023 via chat and email but had received no response. Consequently, the player's account had remained active and he had lost an estimated amount of CAD 500. We had reached out to the casino on the player's behalf. The casino had acknowledged their mistake and offered to refund the lost amount. After a delay, the casino had confirmed that the refund transaction was successfully completed. The player had confirmed receipt of the refund, resolving the issue.

The player from Italy had won 257€ using a bonus balance from a casino's loyalty program, but only received 23€ in his real balance, despite having met all wagering requirements. The casino had delayed its response despite the player having provided all necessary information. We had attempted to assist the player by asking for additional information and extending the response time. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

The player from the Czech Republic had complained about not receiving the advertised 10% cashback at Mostbet Casino despite having met the betting conditions. He had also expressed dissatisfaction with the casino's support response. After the Complaints Team had asked for further evidence, including communication transcripts and betting history, the player failed to respond. Consequently, we were unable to investigate the issue further and had to reject the complaint.

The player from Russia had deposited and won $100 in Mostbet Casino. The casino had frozen the account and, despite the player completing the verification process including a Skype conference, the player had still been waiting for the process to be completed. The player had believed the delay was due to the casino's standard practice for carrying out the KYC procedure. The casino had explained that verification could take up to 60 days and confirmed that the player's account had been unfrozen. The player had confirmed that the issue was resolved, his account had been unblocked, and he had been able to withdraw his funds. The complaint had then been marked as 'resolved'.

The player from Germany had issued a request to permanently close his account due to consistent losses. Instead of honoring his request, the casino continued to provide incentives to keep him playing. The player then sought a full refund of all deposits made since his request for account closure. Despite the player's insistence, the casino only closed his account after multiple communications. We explained that we help with requests for a refund in situations of failed self-exclusion, not when casinos fail to close accounts. The complaint was thus rejected.

The player from Croatia had faced an issue with his mobile number verification on the casino platform, which was preventing him from making withdrawals. Despite having contacted customer support, he had not received any response. After the player had raised the issue with the Complaints Team, they contacted the casino for clarification. The casino acknowledged the problem as a non-standard situation and confirmed that the player's phone number had been successfully linked to his account. They had advised the player to attempt to withdraw his funds again. Following this advice, the player was able to successfully withdraw 950 USDT from the casino. The issue had therefore been resolved with the assistance of the Complaints Team.

The player from India had requested two withdrawals totaling 30000 INR four months ago from MostBet Casino, but the transactions were still pending. Despite having provided all necessary documents and screenshots, the player had not received any response from the casino. His account had been verified four months ago, and the winnings had been accumulated from his own deposit, not from a bonus. The casino had claimed the withdrawals were confirmed and had advised the player to contact his banks, IDFC and Kotak Mahindra, which had no records of the transactions. The player was asked to provide additional documents, but had not responded, leading to the complaint being rejected.

The player from Italy was facing issues with closing his Mostbet account as the required verification code hadn't been received via email. He had expressed concerns about the casino's alternative verification method, which involved sending a photo of his passport or ID card. The player failed to respond to the Complaints Team's follow-up questions, resulting in the inability to further investigate the matter. Consequently, the complaint was rejected.

The player from Bangladesh was unable to withdraw his winnings of 4,68,490 rupees from Mostbet casino due to a name discrepancy during the ID verification process. His withdrawal attempts had been continually canceled over a four-day period. We asked the player for additional information to help resolve the issue, including details about the ongoing verification process, approved documents, and recent communication with the casino. However, the player did not respond to our inquiries within the extended seven-day period. As a result, we had no other option but to reject the complaint due to lack of necessary information for further investigation.

The player from Cambodia had requested a withdrawal less than two weeks prior to submitting his complaint. His money had not been received yet. The casino responded to the complaint by stating that the player's withdrawal had been successful and asked for confirmation. However, the player did not respond to the Complaints Team's request for confirmation. As a result, we were unable to proceed with the investigation due to lack of response from the player and had to reject the complaint.

The player from Tunisia reported that his Mostbet account had been frozen shortly after depositing 172 USDT. Despite completing a Skype call for verification, he had been informed that the process could take up to 60 days. It had already been 48 days. He claimed his account was frozen immediately after the deposit and he hadn't used the account yet. He had sent all necessary documents for verification and he had been informed the process would take up to 3 days. After we contacted Mostbet Casino, we were informed that the player's account had been unfrozen. However, without confirmation from the player, we were forced to reject the complaint.

The player from Greece couldn't access his account after making a deposit of €15. Despite having contacted the casino and provided the necessary documentation, the issue remained unresolved. He had been scheduled for a Skype call to verify his account, but failed to attend due to work-related issues. We had extended the complaint resolution timer twice, offering him the opportunity to respond and reschedule the call. However, due to his lack of response, we had to reject the complaint. The issue remained unresolved due to the player's failure to complete the casino's verification process.

The player from Brazil had informed the casino of his gambling addiction and requested account blocking. However, due to the casino's non-responsiveness, he had continued depositing and lost R$4,500. The casino had also demonstrated non-compliance with responsible gambling policies by ignoring his request for permanent blocking. We had provided advice on how to request self-exclusion more effectively and extended the response time by 7 days. Unfortunately, due to the lack of response from the player, we had to reject the complaint, but we remained open to assist should the player decide to resume communication.

The player from Ukraine's account was frozen by the casino. Despite sending the required documents, he didn't receive a response for a month. $550 is withheld from the player. We rejected the complaint based on the fact the player focused soloely on sportsbetting. As we don't have insight into this sphere of gambling we referred the player to platforms that might able to help and rejected the complaint.

The player from Spain had faced difficulties with his account verification at a casino while trying to withdraw his winnings of more than 4200€ to his Bitcoin address. He had reported that the casino had sent the funds to an unrelated address and had not responded to his attempts to contact them. The complaint had been forwarded to the casino's security department for investigation. After a series of discussions, the casino confirmed that the player's account had been unblocked and the funds returned. The player had confirmed receipt of the funds and the issue had been resolved.

The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. He accused the casino of fraud, claiming they had provided false transaction numbers. After some back and forth, he had confirmed receiving part of his winnings but lost some in the process. We had deemed the case resolved as the player received the larger portion of his winnings.

The player from Peru had reported an issue with withdrawing his winnings of 260 PEN from MOSTBET, despite having passed all requested verifications. The casino had informed him of a violation of rule 2.10, but did not provide specific details. After two and a half months, the funds had still not been released and attempts to resolve the issue through chat and email had been unsuccessful. The casino had responded stating that the player's account was active and the winning bet was under verification, but was later successfully accrued. The Complaints Team had attempted to extend the complaint resolution time, but without confirmation from the player, the complaint was eventually rejected.

The player from Mexico had experienced a delayed response concerning account verification after depositing 5000 pesos. After an initial Skype call 40 days prior, she had not heard back from the casino. The casino had responded, stating that the account verification was a multistage process that could sometimes take more than 60 days, but informed her that her account had been unfrozen. However, the player did not respond to further communication from our team, which led to her complaint being rejected due to a lack of required cooperation.

The player from Quebec has been experiencing a delay in account verification for about 10 weeks. Despite completing the necessary steps and receiving assurance during the verification interview, the account remains unverified.

The player from Peru had his winnings of 580 PEN withheld by Mostbet Casino, who claimed a violation of rule 2.10. However, the player insisted that he hadn't committed any foul and, despite repeated requests, the casino refused to clarify which specific rule had been broken. The player's issue had been related to a sports betting game and he hadn't used any bonus. After the intervention of the Complaints Team, the casino had informed the player that his winning bet had been verified and credited to his account. The player confirmed receipt of his winnings, and the complaint was subsequently marked as resolved.

The player from China had been unable to bind his mobile number to his Mostbet account, which was a requirement for withdrawals. Despite reaching out to customer service and providing the requested verification codes, he hadn't received a resolution and then couldn't log in to his account at all. It appeared the player had been in contact with a fraudulent email address that did not belong to the casino. We had informed the player that the casino would never request such sensitive information and the issue fell under cybercrime jurisdiction. As such, we were unable to assist further and the complaint had been rejected.

The player from Norway had had issues with account verification at Mostbet, which had resulted in his account being frozen and withdrawal options being locked. The casino had attributed the problem to technical issues with the player's microphone during a Skype verification call, which the player had disputed. The player had been seeking to withdraw 4978.12 NOK. After a series of communications with the casino and the Complaints Team, the player's account had been unfrozen, but he had encountered difficulties logging in due to a "suspicious login attempt" error. The casino had resolved this issue by instructing the player to reset his password. The player had then been able to withdraw his funds, effectively resolving the issue.

The player from Portugal had had difficulties with the Mostbet betting house regarding the crediting of a first deposit bonus and 120 free spins. Despite having contacted support several times and having submitted all the requested information, the issue had persisted, which the player had suspected to be a technical problem. The casino had confirmed that due to technical reasons, the player had not initially received the bonus. As compensation, the casino had credited the player with a 125% bonus of the deposit and 250 free spins. However, the complaint had to be rejected due to lack of confirmation from the player on the resolution.

A player from India is awaiting her first deposit bonus and 250 free spins for the last 16 days. Despite repeated follow-ups, she gets the same response that the issue is still under investigation and has received no email support. She accuses the casino of being fraudulent. The complaint was rejected due use of harsh language.

The player from Czech Republic had deposited and played at Mostbet Casino, however his account was blocked with a balance of around 385 euros. The player claimed that he had provided all necessary documents for verification but the casino had taken an extended period to verify his account. The casino had responded by stating that the account verification process could take up to 60 days or longer. Upon completion of the verification process, the casino had stated that the player's account was unfrozen. However, the player insisted on a full refund of his deposits, arguing that the casino was illegal in his country. The casino maintained that lost funds were not refundable and that there had been no incorrect debits from the player's balance. The Complaints Team, after reviewing the evidence provided by the casino, concluded that the player had lost all his funds and hence, the complaint was rejected.

The player from Poland had created a new account and deposited funds after forgetting about an existing account. After being logged into the old account, he had faced difficulties accessing the new one where his recent deposit was made. The casino's chat had been unhelpful and had ceased to respond to his emails. The player had faced repeated issues with account verification, withdrawal cancellations, and was asked to deposit multiple times using different methods without success. The account had been incorrectly frozen several times due to a Mostbet technical support member linking their own email and phone to the player's account and attempting unauthorized withdrawals. After over three months and extensive communication, the player's withdrawals had been processed, but the account had remained frozen. Eventually, the technical issue was resolved, and the player confirmed that the situation was sorted, albeit expressing dissatisfaction with the prolonged resolution process. We had marked the complaint as 'resolved' in our system.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. We had explained to him that it was common for withdrawals to take a few days or even weeks to get fully processed, which might have been due to unfinished KYC verification or a high volume of withdrawal requests. We had advised him to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the issue was resolved successfully as the player had confirmed receiving his winnings. As a result, we marked the complaint as 'resolved' in our system.

The player from Mexico had experienced a prolonged issue with account verification at Mostbet casino which had frozen his account and delayed the withdrawal of 47k. He had provided all the necessary documents and attended a Skype interview over 60 days ago but was still being told to wait. The Complaints Team had contacted the casino to clarify the situation and Mostbet Casino responded, stating that the player's account had been unfrozen. The player was asked to confirm whether the issue had been resolved, but no further response was received. Consequently, the complaint was rejected due to lack of response from the player.

The player from Pakistan had deposited 10000 PKR into his Mostbet Casino account but the amount wasn't credited. This was not the first time he had encountered this problem. After the player had submitted all the required payment proofs, the casino's financial department took time to verify the data. Despite the delay and lack of communication from the casino, which caused distress to the player, the issue was eventually resolved. The casino confirmed that the funds had been successfully credited to the player's gaming account, which the player later confirmed.

The player from Portugal claimed that 140 euros had disappeared from his casino account and nothing had been done despite his attempts to contact support. In an attempt to understand and resolve the situation, we had requested additional information from the player. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.

The player from Italy had deposited money using a Revolut Visa card at Mostbet, but the deposit had not reflected in the casino account. Despite having the transaction proof from his bank, the player's issue had not been addressed by the casino's support chat. After the player had received a message from Mostbet acknowledging payment issues, the problem was resolved more than 24 hours later with the deposit finally reflecting in the player's account. We then marked the complaint as 'resolved' in our system.

The player from Austria had been unable to register a mobile number with the casino, a requirement for withdrawals. The player had attempted to use multiple numbers without success and had received no help from the casino's live chat support. Contact had been made with the casino's representative, who had cited technical difficulties with linking Austrian phone numbers. The representative had provided a list of countries whose numbers could be linked and had asked the player to contact them with a number from one of these countries. The player had expressed frustration, as he did not have access to a number from the listed countries. The casino then provided a customized solution, and after some delay, the player's phone number had been linked to his account. The player had then been able to successfully withdraw his winnings and this complaint had been closed as resolved.

The player from Sweden participated in Mostbet Casino, where after several deposits and experiences with the games, his account was suddenly frozen. Despite numerous attempts to contact the casino and its affiliates, his efforts remain unresolved, leaving him anxious and confused. We have recommended the player to contact the casino's licensing authority. We are waiting for a decision from the regulator.

The player from Hungary had made two withdrawals in USDT from Mostbet and received less money due to unfavorable exchange rates. He hadn't been adequately informed about these rates in advance and couldn't locate this information in the rules. We had clarified to the player that these fees are often charged by a third party (payment provider), and casinos have no control over transaction fees or currency exchange fees. Despite our attempts to assist, the player did not respond, thus we were unable to investigate further and had to reject the complaint.

The player from Mexico has experienced an account block by the casino. The casino demands numerous identification documents, including personal photos, bank card information, additional personal identity documents, and a Skype login for a scheduled video conference for identity verification.

The player from Poland is seeking assistance in recovering funds that were allegedly removed from his Mostbet account. The casino replied and stated that the Security department was investigating the situation. After a short period of time, the casino informed us that the player's account and balance had been restored. The player confirmed this and the complaint was resolved.

The player from Italy had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that point. The player clarified that the issue wasn't about a withdrawal but about a coupon win that the casino initially refused to pay. The casino reviewed the case and confirmed that the player's coupon had been unfrozen and calculated as a win. The player confirmed receipt of his winnings, and we subsequently marked the complaint as 'resolved'.

The player from Australia deposited 64 XRP at the casino but is unable to get proper support as all responses seem automated or bot-driven. The complaint was resolved as the player's money got credited.

The player from Pakistan deposited 14,000 PKR to her MostBet account, but the funds haven't been credited. She's contacted technical support and sent payment screenshots with no resolution. Player’s complaint has been resolved successfully.

The player from Ukraine is struggling with account verification as the casino is not allowing him to withdraw funds or refund his deposit. He had a brief Skype conversation with the casino support assuring him everything was in order, however he received no follow-up email. We contacted the casino and it informed us that the player's account was finally unblocked after all the necessary reviews that could take up to 60 days. The player confirmed he was then able to access his account and request a withdrawal. 2 days later we received a confirmation that the money was successfully withdrawn so the complaint was closed as resolved.

The player from Ukraine made numerous deposits in the casino using USDT BEP-20. However, he mistakenly sent his deposit to a previous deposit address instead of the newly generated one, leading to his deposit not being credited to his account. Despite contacting customer support and providing all necessary information, his issue remains unresolved after six days. The player and the casino later informed us that the deposit was credited to the account and this complaint was closed as resolved.

The player from Poland had experienced a delay in one of his four cash withdrawal requests from an online casino. Despite assurances from customer service, the payment had not been processed within the stated 72 hours, leading to the player's complaint. We had advised the player to wait for at least 14 days before escalating the issue. The casino confirmed that the delayed payment of 4,000 zł had been credited to the player's account. The player confirmed the receipt of his funds, and we had marked the complaint as resolved.

The player from Ukraine had faced a full KYC request after making a second deposit and using a VPN, despite the loss of his first deposit. He had been confused about being asked to provide a photo of a lost bank card and to use Skype for verification, as he had used a third-party service for the deposit. The player had expressed his concerns about the casino's Russian ownership and suspected data collection for malicious purposes. However, he had decided not to proceed with the verification process due to his security concerns. The complaint had been closed as per the player's request.

The player from Mexico had requested a withdrawal of $8,000 MXN. Despite the amount having been deducted and the player having communicated with support continuously for three days, the funds hadn't been received since the transaction was initiated on September 15, 2023. We had advised him that withdrawals could take up to 14 days to process due to various reasons such as KYC verification or high volume of withdrawal requests. However, the player later confirmed that he had received the funds. Consequently, we marked the complaint as 'resolved'.

The player from Mexico had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed yet. The player had expressed frustration over the delay and lack of transparency from the casino. According to the casino, the withdrawal requests had been rejected due to issues with the payment system. Despite trying to withdraw through a different account, the player's request was still declined. The casino had suggested that the player contact his bank for resolution. However, the player claimed that the bank hadn't placed any restrictions on his transactions. We had asked the player to provide evidence of this claim, but he did not respond. Consequently, we had to reject the complaint due to lack of further information.

The player from Portugal is unable to block his account on a casino site after suspecting unfair gaming practices. He reports difficulties in contacting the casino for assistance, including non-responsive emails and a lack of a support team. The player later informed us that his account was blocked successfully and we closed the complaint as resolved.

The player from Mexico is having trouble with withdrawals since winning at slot machines. His account was blocked without explanation after reaching out to technical support. Despite going through a verification process via SKYPE and providing all necessary information and documentation, his account remains blocked after 60 days without any clear communication from the casino. We contacted the casino, and it informed us about checking the player's account for security reasons in accordance with its terms and conditions saying the procedure can take more than 60 days. Later the casino shared the news the account was finally verified. The player confirmed this, so we closed the comaplint as resolved.

The player from Thailand is experiencing difficulties with an attempt to withdraw a relatively small amount of 5,020 THB in winnings. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Russia is unable to access his money after making a deposit via 3ds on July 21st. Despite providing necessary documents to the casino, his request was closed and he hasn't received a response from the finance department. The complaint was closed as the player stopped responding.