MostBet Casino Review

The player from Italy had deposited money using a Revolut Visa card at Mostbet, but the deposit had not reflected in the casino account. Despite having the transaction proof from his bank, the player's issue had not been addressed by the casino's support chat. After the player had received a message from Mostbet acknowledging payment issues, the problem was resolved more than 24 hours later with the deposit finally reflecting in the player's account. We then marked the complaint as 'resolved' in our system.

The player from Austria had been unable to register a mobile number with the casino, a requirement for withdrawals. The player had attempted to use multiple numbers without success and had received no help from the casino's live chat support. Contact had been made with the casino's representative, who had cited technical difficulties with linking Austrian phone numbers. The representative had provided a list of countries whose numbers could be linked and had asked the player to contact them with a number from one of these countries. The player had expressed frustration, as he did not have access to a number from the listed countries. The casino then provided a customized solution, and after some delay, the player's phone number had been linked to his account. The player had then been able to successfully withdraw his winnings and this complaint had been closed as resolved.

The player from Sweden participated in Mostbet Casino, where after several deposits and experiences with the games, his account was suddenly frozen. Despite numerous attempts to contact the casino and its affiliates, his efforts remain unresolved, leaving him anxious and confused.

The player from Hungary had made two withdrawals in USDT from Mostbet and received less money due to unfavorable exchange rates. He hadn't been adequately informed about these rates in advance and couldn't locate this information in the rules. We had clarified to the player that these fees are often charged by a third party (payment provider), and casinos have no control over transaction fees or currency exchange fees. Despite our attempts to assist, the player did not respond, thus we were unable to investigate further and had to reject the complaint.

The player from Mexico has experienced an account block by the casino. The casino demands numerous identification documents, including personal photos, bank card information, additional personal identity documents, and a Skype login for a scheduled video conference for identity verification.

The player from Poland is seeking assistance in recovering funds that were allegedly removed from his Mostbet account. The casino replied and stated that the Security department was investigating the situation. After a short period of time, the casino informed us that the player's account and balance had been restored. The player confirmed this and the complaint was resolved.

The player from Italy had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that point. The player clarified that the issue wasn't about a withdrawal but about a coupon win that the casino initially refused to pay. The casino reviewed the case and confirmed that the player's coupon had been unfrozen and calculated as a win. The player confirmed receipt of his winnings, and we subsequently marked the complaint as 'resolved'.

The player from Australia deposited 64 XRP at the casino but is unable to get proper support as all responses seem automated or bot-driven. The complaint was resolved as the player's money got credited.

The player from Pakistan deposited 14,000 PKR to her MostBet account, but the funds haven't been credited. She's contacted technical support and sent payment screenshots with no resolution. Player’s complaint has been resolved successfully.

The player from Ukraine is struggling with account verification as the casino is not allowing him to withdraw funds or refund his deposit. He had a brief Skype conversation with the casino support assuring him everything was in order, however he received no follow-up email. We contacted the casino and it informed us that the player's account was finally unblocked after all the necessary reviews that could take up to 60 days. The player confirmed he was then able to access his account and request a withdrawal. 2 days later we received a confirmation that the money was successfully withdrawn so the complaint was closed as resolved.

The player from Ukraine made numerous deposits in the casino using USDT BEP-20. However, he mistakenly sent his deposit to a previous deposit address instead of the newly generated one, leading to his deposit not being credited to his account. Despite contacting customer support and providing all necessary information, his issue remains unresolved after six days. The player and the casino later informed us that the deposit was credited to the account and this complaint was closed as resolved.

The player from Poland had experienced a delay in one of his four cash withdrawal requests from an online casino. Despite assurances from customer service, the payment had not been processed within the stated 72 hours, leading to the player's complaint. We had advised the player to wait for at least 14 days before escalating the issue. The casino confirmed that the delayed payment of 4,000 zł had been credited to the player's account. The player confirmed the receipt of his funds, and we had marked the complaint as resolved.

The player from Ukraine had faced a full KYC request after making a second deposit and using a VPN, despite the loss of his first deposit. He had been confused about being asked to provide a photo of a lost bank card and to use Skype for verification, as he had used a third-party service for the deposit. The player had expressed his concerns about the casino's Russian ownership and suspected data collection for malicious purposes. However, he had decided not to proceed with the verification process due to his security concerns. The complaint had been closed as per the player's request.

The player from Mexico had requested a withdrawal of $8,000 MXN. Despite the amount having been deducted and the player having communicated with support continuously for three days, the funds hadn't been received since the transaction was initiated on September 15, 2023. We had advised him that withdrawals could take up to 14 days to process due to various reasons such as KYC verification or high volume of withdrawal requests. However, the player later confirmed that he had received the funds. Consequently, we marked the complaint as 'resolved'.

The player from Mexico had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed yet. The player had expressed frustration over the delay and lack of transparency from the casino. According to the casino, the withdrawal requests had been rejected due to issues with the payment system. Despite trying to withdraw through a different account, the player's request was still declined. The casino had suggested that the player contact his bank for resolution. However, the player claimed that the bank hadn't placed any restrictions on his transactions. We had asked the player to provide evidence of this claim, but he did not respond. Consequently, we had to reject the complaint due to lack of further information.

The player from Portugal is unable to block his account on a casino site after suspecting unfair gaming practices. He reports difficulties in contacting the casino for assistance, including non-responsive emails and a lack of a support team. The player later informed us that his account was blocked successfully and we closed the complaint as resolved.

The player from Mexico is having trouble with withdrawals since winning at slot machines. His account was blocked without explanation after reaching out to technical support. Despite going through a verification process via SKYPE and providing all necessary information and documentation, his account remains blocked after 60 days without any clear communication from the casino. We contacted the casino, and it informed us about checking the player's account for security reasons in accordance with its terms and conditions saying the procedure can take more than 60 days. Later the casino shared the news the account was finally verified. The player confirmed this, so we closed the comaplint as resolved.

The player from Thailand is experiencing difficulties with an attempt to withdraw a relatively small amount of 5,020 THB in winnings. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Russia is unable to access his money after making a deposit via 3ds on July 21st. Despite providing necessary documents to the casino, his request was closed and he hasn't received a response from the finance department. The complaint was closed as the player stopped responding.

The player from Portugal has experienced issues with a casino representative on Instagram. The casino explained, player probably became a victim of a scam. We closed the complaint becasue the player didn't reply to our questions and messages.

The player from Poland had his account closed by the casino after undergoing numerous verifications, including a Skype call. The casino cited "certain violations" as the reason for closure, although the player asserts he did not break any rules and never received specific details about the alleged violations. His deposit and winnings remain in the closed account. Since the issue happened more than two years ago, we had to reject the complaint.

The player from India was experiencing difficulties withdrawing his allegedly unused deposit due to a blocked account after unsuccessful verification. The process of resolving the complaint took longer because we received only incomplete evidence from both parties involved, so we basically had only the user's claims against the casino's claims. Later, the casino reconsidered its original decision and decided to temporarily unblock the disputed account and pay out the disputed funds. He has confirmed that his balance was successfully paid out after approximately 2 months. The complaint is resolved.

The player from Portugal won from a cashback bonus but is required to complete additional wagering. After a closer examination, we ended up rejecting this complaint as the player has not fulfilled all the bonus requirements and the casino has acted according to its terms and conditions.

The player from Ukraine had her account blocked after a verification call. We contacted the casino and found out that it requires up to 60 days to complete additional checks, but a few days later the casino informed us that the verification was finished and the player was able to withdraw the funds then. The player confirmed that her winnings were credited to her, so we closed complaint as resolved.

The player from Portugal would like to withdraw her winnings, but the withdrawals are still rejected. The player was instructed to complete the verification. However, the complaint was rejected because the player did not respond to our messages and questions.

The player from Vietnam requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bosnia and Herzegovina is experiencing difficulties withdrawing his winnings due to ongoing verification. Since the casino hasn't provided any alternative solution to verify the player, we were forced to close this complaint as 'unresolved'. After reopening the complaint at the casino's request, the player had finally been verified, and he confirmed a successful withdrawal.

The player from Portugal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Canada has been trying to close the account due to a gambling problem. Unfortunately, all the inquiries were ignored. The account was closed after 9 days since his first request, therefore the guru team believed it was quite delayed and that player deserved partial refund. The casino did not agree with casino.guru opinion, and the case was closed in favour of player. Later, the case was reopened, and the player received a refund that was relevant. Unfortunately, after receiving the refund, the player encountered another issue. However, we did not consider the issue to be relevant for a refund, so we rejected the case.

The player from Czech Republic has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Portugal is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the Czech Republic is not able to withdraw his winnings due to missing phone number verification. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We contacted the casino and found out that for some reasons the withdrawal requests were declined and the money was returned to the player. The player continued to play with his funds until his balance became zero. Unfortunately, we were forced to reject the complaint since the money in question were gambled away by the player without waiting for the decision of our complaint resolution center.

The player struggles to withdraw his money as his request is keep getting rejected. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Brazil has requested a withdrawal one day prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Czech Republic has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions. We ended up marking the complaint as resolved because the player informed us that all winnings were received.

The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Czech Republic has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has been blocked to pass the verification. The player provided his login details to another person and his account has been hacked. We rejected the complaint because the player didn't respond to our messages and questions.

The player from India has been blocked without further explanation. There was no response from the casino so the complaint was closed as 'unresolved'. After a long period of time, the casino contacted us and asked for the complaint to be reopened, stating that the player had failed verification due to the use of third-party documents. The player was asked to respond to this, but there was no reply so the complaint was rejected.

The player from Bangladesh had their account blocked without further explanation. We closed the complaint as 'unresolved' because the casino failed to respond and even two weeks after the casino was notified about the player's complaint, there was no progress. Eight months later, we reopened the complaint as per the casino's request. We've been informed that the decision of the casino was based on a strong connection between the player's account and another gaming account, giving grounds for suspicion of a breach of the Terms and Conditions. The player did react to the allegations, however, did not respond to the asked questions. We closed the complaint as 'Rejected' because the player stopped responding to our messages and questions.

The player from Portugal had his winnings cancelled due to an accusation of fraudulent activities and the account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.

The player's account was closed and winnings were withheld due to a suspicion of fraudulent actions and an unnatural link of the player's gaming account to another account registered in the casino. Initially, we closed the complaint as 'Unresolved' because the casino failed to reply in the provided time frame. A year later, we reopened the complaint as per the casino's request. After investigating the player's case in detail and reviewing the evidence provided by the casino team, we came to the conclusion that there in fact were sufficient grounds for the decision of the casino in this player's case. The player's complaint was rejected as 'Unjustified'.

The player from Czech Republic was experiencing difficulties withdrawing his winnings due to ongoing verification. The player had a Skype call with the casino for verification purposes six days prior but had not received any response since then. We attempted to mediate the situation by reaching out to the casino. However, the casino was unresponsive, and we suggested the player file an official complaint with the casino's licensing authority. Later, the casino requested to reopen the complaint and stated that the player's account was now active. Despite our efforts to confirm this with the player, there was no response, leading us to reject the complaint.

The player from Brazil has deposited money into his account but the funds seem to be lost. The casino failed to respond to this complaint and we were forced to close it as 'unresolved'. After a number of months, the casino has approached us with request to reopen this complaint and give it a chance to be resolved. The casino representatives informed us about the player's funds to be placed into the casino account, however the player ceased to communicate with us and the complaint was rejected.

The player from India is experiencing difficulties withdrawing his winnings due to awaited Skype call verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Although the casino team confirmed that the issue had been resolved long time ago, the case was rejected since the player could not confirm it because of the account ban for rude behaviour.

The player from Czech Republic has been trying to withdraw his winnings, but the transactions are being cancelled. The complaint was closed as unresolved as the casino did not respond to us. The complaint was rejected as the player stopped responding.

The player from Italy played in the sports betting section and won. He tried to verify his account, but it has been blocked instead. We were forced to reject this case since it is sports betting related and we don't have enough insight to continue resolving this case.

The player from Spain is complaining about unauthorized transactions in his bank account. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request.

The player from Brazil had faced difficulties withdrawing his winnings from an online casino due to limited payment methods. He had deposited funds using a credit card from Nubank, but the casino had informed him there were issues with this bank. The casino had not provided an alternative withdrawal method, which left the player waiting for a response for over 13 days. Despite our attempts to mediate the situation, the casino had not initially responded. After we reopened the complaint, the casino claimed the player had successfully withdrawn his funds. However, without confirmation from the player, we were forced to reject the complaint.

The player from Italy had complained about technical problems related to live roulette. Furthermore, the player had been told that the casino didn’t accept players from Italy, when he had pointed out technical glitches. We had closed the complaint as ‘unresolved’ because the casino had failed to reply. We had reopened this complaint as per the casino's request. The player had claimed that he was not paid his winnings amounting to 150 euros and his account had been closed without any response from the casino. Despite multiple attempts, the casino had not responded to our team's queries. However, the casino later responded stating that there were no technical issues on their end and that the player had closed his account himself. They also reiterated that Italy was on their list of restricted countries. The player had refused to provide any further evidence to support his claims, leading us to reject the complaint as we were unable to help resolve the issue.