BahseGel Casino - Player disputes contest results and demands point reevaluation.

Hello,

I should have been 1st in the 'Reward Road' contest special for December, but I was 7th. They insist that I collected 591 points. But I collected at least 672 points. I sent an e-mail to the site with all the evidence. I demand that my points be collected again. If they collect my points again, they will see that I am 1st and the winner of the grand prize of 5,000.00 TRY.

Best regards,

Akin C*****

Dear aknclgm,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issue you encountered regarding the 'Reward Road' contest results. In order to better understand your situation and assist you effectively, I have a few questions:

• Can you confirm if this was your first time participating in the 'Reward Road' contest?
• Could you provide more details on how you tracked your points? Were these points recorded on the casino site or somewhere else?
• Did the casino provide any further explanation regarding their count of 591 points?
• Have you received any communication or updates from the casino after submitting your evidence?
• Could you also clarify the disputed amount? When opening the complaint, you mentioned one figure, but in your latest reply, it differs.
• If possible, could you forward the Terms and Conditions related to this contest? This will help us understand the specific rules that may apply.

Your cooperation is crucial to the process, as we need the relevant information and any supporting evidence to move forward and help resolve your case. Without this input, we will be unable to proceed with resolving the issue.

If you have any relevant communication or documents that may help, feel free to forward them directly to my email at petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!