The player from Afghanistan had her funds vanished from the account. We rejected the complaint because the player didn't respond to our messages and questions.
That I had €70 that I had won and they don't appear to me, my account is at 0 and I haven't gambled, huh, and they tell me that he has gambled
Dear Becky19,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?
Please confirm that you haven’t provided access to your account to anyone else. Were your winnings accumulated with or without an active bonus?
Looking forward to hearing from you.
Best regards,
Petronela