HomeComplaintsWin Unique Casino - Player’s active balance has disappeared.

Win Unique Casino - Player’s active balance has disappeared.

Amount: €70

Win Unique Casino
Safety Index:Very low
Submitted: 06 May 2022 | Case closed : 23 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Afghanistan had her funds vanished from the account. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

That I had €70 that I had won and they don't appear to me, my account is at 0 and I haven't gambled, huh, and they tell me that he has gambled

Automatic translation:
Public
Public
2 years ago

Dear Becky19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?

Please confirm that you haven’t provided access to your account to anyone else. Were your winnings accumulated with or without an active bonus?

Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
2 years ago

Dear Becky19,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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