Wild Vegas Casino - Withdrawal of player's winnings has been delayed.

1st of all, wild Vegas casino is the only casino I have ever withdrawn from so I use this casino because I don't want to have to go through the process of getting verified to withdraw again. So this is only Casino I ever played at kalma and I was up like $600 I wanted to withdraw so I pressed withdraw and it says I needed to verify a credit card which I didn't even use I used bitcoin and it said I need to verify my idea which I've already do. I told him that I've already done this and she said it was a year ago which it was only 9 months ago she said we do it after do it every year reverify and I was like well hasn't been here. So I don't have the debit card anymore because somebody stole my number and used it so I had to get rid of that card and I don't have anything with my name on it for male because my nothing's in my name so what am I supposed to do know? They won't seem to give me any options..

Dear pentesterphp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear pentesterphp,

Have you received your withdrawal from the casino yet?

Dear pentesterphp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.