The player from Portugal requests a €190 withdrawal made two weeks ago, which remains pending despite no verification or bonus game. He consistently receives automated responses from customer support regarding the delay, expressing frustration over the lack of concern for his situation.
RTbet Casino - Player's withdrawal has been delayed.
Amount: €190
RTbet Casino
Safety Index:Very highSafety Index
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9.1
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Waiting for Casino Guru to reply
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Case summary
3 days ago
Public
Public
3 days ago
Translation
I made a withdrawal of €190 at this casino on March 8th and to this day I still haven't received the withdrawal. There has been no bonus game and no verification request. The 14 days that casino guru gives casinos to make the withdrawal have passed, but it's still pending and will continue forever if I don't get your help. Whenever I go to the chat the answer is always the same automatic response, that the withdrawal is delayed but that I will receive it as soon as possible. There is no concern on the part of this casino's customer support for their clients because withdrawals are always delayed and they never care. I have 4 open complaints at the moment about delayed withdrawals at casinos that all have this same system management.
Automatic translation:
Public
Public
3 days ago
Hello guizinho8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RTbet. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if it's your first ever withdrawal request?
- Did you try to contact their e-mail support?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
