The player from Croatia has a withdrawal request pending for over a month and only receives generic responses when contacting the casino. His frustration grows as he awaits the release of his funds.
Spinanga Casino - Player's withdrawal is delayed.
Amount: €500
Spinanga Casino
Safety Index:HighSafety Index
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8.1
Spinanga Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
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Case summary
2 days ago
Public
Public
2 days ago
I don't know what to do anymore, my withdrawal request has been pending for over a month now. When I contact them, I just get classic copy/paste messages saying they understand my frustration and the money will be sent shortly. That has been going on for a month now. Terrible experience.
Public
Public
2 days ago
Hello dujsan,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
