The player from Portugal had made a withdrawal of €195 two weeks ago, but it remained pending without any verification requests or bonuses involved. He consistently received automated responses regarding the delay, expressing frustration with the lack of support for clients regarding withdrawal issues. After further communication, the issue was resolved, and the player confirmed receipt of the funds. The complaint was then marked as 'resolved' in the system.
Green Luck Casino - Player’s withdrawal is delayed.
Amount: €195
Green Luck Casino
Safety Index:Fresh casinoSafety Index
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6.7
Green Luck Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.7. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 days ago
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6 days ago
Translation
I made a withdrawal of €195 at this casino on March 8th and to this day I still haven't received the withdrawal. There has been no bonus game and no verification request. The 14 days that casino guru gives casinos to make the withdrawal have passed, but it's still pending and will continue forever if I don't get your help. Whenever I go to the chat the answer is always the same automatic response, that the withdrawal is delayed but that I will receive it as soon as possible. There is no concern on the part of this casino's customer support for their clients because withdrawals are always delayed and they never care. I have 4 open complaints at the moment about delayed withdrawals at casinos that all have this same system management.
Automatic translation:
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6 days ago
Hello guizinho8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Green Luck Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if it's your first ever withdrawal request?
- Did you try to contact their e-mail support?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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6 days ago
Translation
Good morning,
No, this is the second request I've made at this casino. As I told you, I talk to the casino every day and the answer is always the same: "Your withdrawal is delayed but you will receive it as soon as possible". I've never contacted them by email but I talk to the chat every day and they simply don't care about their customers.
Automatic translation:
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5 days ago
Translation
I've finally received the survey. You can close it. Thank you
Automatic translation:
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2 days ago
Dear guizinho8,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
