SpinsBro Casino - Player's withdrawal is delayed and account is under scrutiny.

Hi there I’m reaching out to you out of desperation. I have 2900$ CAD that this casino spinsbro is not paying me out. They keep coming back with new ways that my account is not verified. I’ve gone through hoops with them giving them everything they’ve asked for. Between emails and documents I’ve probably sent them 30 different things over the course of a week and still have yet to receive any money or any signs that they will pay me. The point I’m at right now is they’re asking me for banking information that I’ve given them but they won’t accept or they make a new reason to ask for something different. Is there anyway you could help me or direct me to somewhere that could help me ? This casino is a legit scam, taking peoples money and flat out not paying anything back

Dear Bignargsey24,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’re facing with your withdrawal. In order to better understand your case and proceed with our investigation, could you please provide the following details?

• What specific documents has the casino requested, and which ones have you already submitted?
• Did the casino provide any reasons why they are not accepting the banking information you sent?
• Have you received any written communication from the casino explaining why your account is still not verified?
• Have they given you a timeframe for when your verification process will be completed?
• Was this your first withdrawal attempt, or have you withdrawn funds successfully before?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication with the casino, such as emails or screenshots, please feel free to forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela