SpinsBro Casino Review

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The delay was potentially due to unfinished KYC verification or a high volume of withdrawal requests. The casino had confirmed the player's account was fully verified and the withdrawal had been processed. The player then confirmed the receipt of his winnings, thus successfully resolving the issue.

The player from Germany encountered a system error that reset his bonus balance to zero while he was in the middle of a game. He is certain he did not cancel the bonus and seeks clarification. The player considered the casino cleared up the isunderstanding of the situation and asked us to close the complaint.

A player from Lithuania is experiencing a delayed withdrawal process from the casino after winning a substantial amount. The casino has not been responsive and recently stated a need for additional verification, which the player disputes. The player is now seeking a refund of all deposits totaling 556 EUR. The casino showed us evidence that the player received the verification email and that there are no sufficient grounds for a refund as the player lost his funds himself therefore we have rejected the complaint.

The player from Berlin has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. He later noticed that his winnings were reduced. We ended up rejecting the complaint because the winnings were capped in compliance with the bonus T&Cs.

The player from Canada has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the casino provided evidence confirming the bonus taken by the player had a maximum cashout which was applied to the player's winnings.

The player from Turkey had issues with approval of his verification documents. He stopped responding to our questions and comments, so we had to reject the complaint. After that, he informed us via email that his winnings were paid out after five weeks, so we changed the status of the complaint to resolved.

The player from Germany made a deposit, but he was immediately blocked. The casino promised a deposit refund, but it has not been processed yet. After our intervention, we were able to help the player. The player confirmed they received the initial deposit back. The Player’s complaint has been resolved successfully.

The player from Sweden had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as the player has previously closed their accounts within the casino group due to game addiction and should not open another account. The casino has returned the player their initial deposit and blacklisted the player in all other casinos within the same casino group which we consider as the right approach.

The player from Palestine had experienced a technical issue while playing live poker at an online casino. Despite the service provider having acknowledged a fault on their end, the casino had not credited the player's winnings. The player had also been blocked from live chat and his emails were being ignored. The player had provided evidence of the issue, and the casino had initially denied any errors. However, after further communication and the player's threat of legal action, the casino had agreed to verify the player's account and manually process a withdrawal of his winnings. The player had confirmed receipt of his winnings and the issue had been resolved.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite the casino's claim of a completed transaction, the player had expressed frustration over the delayed payment, citing false advertising and unprofessional behavior. However, the issue was eventually resolved as the player confirmed receipt of her winnings. We had subsequently marked the complaint as resolved.

The player from Greece had had issues with a withdrawal from Cosmicslot1. Despite having submitted all necessary documents and provided Skrill account details, the casino kept requesting the same information, especially related to his bank. The player later reported the issue had been successfully resolved. The player confirmed that the withdrawal had been processed normally.

A player from Japan deposited approximately 500€ at Cosmicslot, used a bonus, and fulfilled all the betting conditions. Despite this, his withdrawal request was rejected and his account was abruptly closed. The casino alleges that the player violated the rules by playing two games simultaneously, but the player contends that there are no such rules. The player seeks the outstanding balance in his account.

The player from Estonia had deposited €20 via Ethereum on January 7, 2024, but the amount had not been credited to their account. Despite multiple interactions with the casino's live chat, the issue had remained unresolved. The player had reached out to us for assistance. We had investigated the issue and found that the deposit had been made using a blockchain network not supported by the casino, causing the funds to be lost. The casino had offered to credit a €20 bonus with 1x wagering to the player's account as a resolution. Although the player was not completely satisfied due to the lengthy process and the casino's attitude, they had agreed to consider the issue resolved.

The VIP3 level player from Italy was having difficulties withdrawing their winnings from CosmicSlot. Despite being confirmed by a VIP manager to withdraw 3,000€ per week, the KYC program schedules their withdrawals into three weekly transfers of 400€ each. Later, the player confirmed the casino started paying out his winnings in accordance with its rules and the specific conditions related to the achieved VIP level. The complaint is resolved.

The player from the Czech Republic requested a withdrawal of 500 EUR two weeks ago but has not received his money due to pending account verification. He has submitted his identification documents but has received no updates from the casino’s KYC department, leading to frustration and confusion regarding the long delay. After the casino joined the discussion in the complaint thread, the player sent all the requested documents and his winnings were paid out. Therefore, the complaint was closed as resolved.

A player from Japan has struggled to verify their identity in order to make a withdrawal. Despite attempts to contact support and directly emailing the casino, they haven't received a response in 12 days. They are now seeking to retrieve their funds. The complaint was resolved as the player

The player from Germany requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the verification and the first withdrawal were processed successfully, therefore we marked this complaint as resolved.

The player from Germany experienced a technical issue while playing slots, which caused the winnings weren’t awarded. The issue was successfully resolved as the casino credited the winnings to the player's account manually.

The player has deposited money into his account, claimed a bonus and won. When he wanted to withdraw his winnings, the casino informed him that it is not possible, because the deposit still hasn’t been credited to the player’s account. The issue was successfully resolved, the player received his winnings.