The player from Portugal requests a refund of all deposits made after self-excluding due to gambling addiction. Despite his self-exclusion, the casino allows him to continue making deposits, which he finds unacceptable.
QuickWin Casino - Player demands return of deposits after self-exclusion.
Amount: €225
QuickWin Casino
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Opened
Current status
Waiting for Casino Guru to reply
5d 18h 22m 16s
Case summary
yesterday
Public
Public
2 days ago
Translation
Hello, I want to demand the return of all deposits made in this casino after confirming my decision to exclude myself from the site for gambling addiction.
The casino continues to allow deposits even after I have confirmed my decision to exclude myself.
I have already been harmed by another casino but enough is enough. I demand payment of all deposits.
I'm waiting for help from casinoguru!
Automatic translation:
Public
Public
2 days ago
Hello Aringarosa87,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- When exactly did you request for self-exclusion and did you specifically mention gambling addiction/issues?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
