The player from Germany has deposited 200 euros and 300 euros, but the latest two deposits are rejected despite being debited from his bank account. His gaming account is now blocked after informing support of a player ban since early 2024.
MrPacho Casino - Player’s deposit has been rejected.
Amount: €500
MrPacho Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.6
MrPacho Casino has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
5d 2h 58m 52s
Case summary
2 days ago
Public
Public
2 days ago
Translation
Hello, I deposited 200 euros once and 300 euros once (the other deposits before and after went smoothly). I had to confirm the money with my bank app as usual, and the money was debited from my bank account. Mr. Pacho says the money hasn't arrived. I sent Mr. Pacho a bank statement showing that there was no chargeback. What's strange is that my payment status changed from "pending" to "rejected" (see photos). My gaming account is now blocked because I informed Mr. Pacho that I've had a player ban since the beginning of 2024.
Automatic translation:
Public
Public
2 days ago
Dear mtbx,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Casino Guru is examining the case
