Wazamba Casino - Player blocked from support network-wide.

Been blocked from live chat not only from wazamba but across the entire network of sister sites despite being polite and articulating my issue well and with patience.

The endless issues with the "bonus crab" live claw game aren't a secret but for a while now certain video feeds lag severely and there is often no way to tell until you begin a game. Most of the time this issue gets resolved with the reissue of an attempt, more often than not after contacting support 2 or 3 times explaining the issue and providing screenshots and/recordings.

However, unlike most of the instances where they deny an issue and insist with "the game played fine, you just lost" as a soundbite yet yeild to persistence obviously knowing you are telling the truth. Sometimes, regardless of how blatantly obvious the evidence is they just refuse to accept that the game didn't function as intended and deny granting you another attempt. Annoying, rude and unprofessional but typical of the industry but covered by the T&Cs in the ways of being able to amend or deny any promotion ect ect.

But to completely block a daily deposited and gamer from live support over the entire network without warning and having no heated words been exchanged is a step too far. I always mention to the support staff that I mean no disrespect and I appreciate their help before proceeding with any complaints and I maintain decorum I'm every exchange so I believe this is entirely unwarranted.

Just for context sake I'll post a few screenshots of the bonus game in question. The 1st 2 you can see the controls are active but in the video feed of the live machine you can't see the timer, my avatar or any sign that the game has begun. In the 2nd last screenshot you can see the words "collecting" indicating my time is up and the claw is being activated. The last one shows the game over, controls no longer active yet the video feed is showing my turn as having just began with the timer being at 18 sec remaining.

There is no way this can be seen as being played without issue and it's insulting yo be told as much, to basically be called a liar. As rude as it is, it would be much better if they were honest and just said they didn't want to issue you with another attempt. I would atheist know that further attempts to convince them would be futile. And I say "convince" for lack of a better word, they are fully aware of the issue.

The default response is deny issue, every single time. The way to get any kind of resolution is by opening and waiting through the drawn out process of dealing with chat 2 or 3 times and they typically reissue the game attempt. I was going through the motions as you unfortunately have to do when dealing with these people, no different from any other time and now I can't access any support on amy of the networks sites even though I use this network exclusively and daily.

Dear dillonwilkinson,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

We don't publish complaints about games or game providers. We couldn't mediate this issue directly with the casino and reach a satisfying resolution of the issue. Feel free to discuss the fairness of any game on our forum https://casino.guru/forum/game-providers

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account open?
• Have you experienced an unfair loss of funds you wish returned?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear dillonwilkinson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.