Wagerinox Casino - Player reports non-payment of affiliate earnings and withdrawal issues.

The Company

Predicten N.V.

Abraham de Veerstraat 9

Curacao

Register: 164037 (06.06.2023)

More information https://wagerinox.com/terms-conditions

I am writing to express my frustration with wagerinox for their lack of payment of affiliate earnings. Additionally, several players who I invited to the platform have not had their withdrawal requests acknowledged or processed for weeks, despite the fact they have been playing fairly.

This is not an isolated case; there are four people affected in total.

Even though I have reached out to them for assistance, they have ceased responding to my queries. I have already filed a complaint with the Curacao licensing authorities about this.

Dear kyky753,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• To begin with, do you operate as an affiliate for this particular casino, or are you simply a regular player?
• Could you please advise if your account has been fully verified? 
• Have you been advised why you can’t withdraw your winnings? 
• Were your winnings accumulated with or without an active bonus? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

Firstly, are you operating as an affiliate of this particular casino or are you just a regular player?

↑I'm an affiliate, and yesterday, the 15th, was the due date for payment, but I haven't received any payment and haven't received any response for about 2 weeks.

Could you please let me know if your account is fully verified?

↑What does this mean? I am from the affiliate introduction side.I have not personally played the game.

Have you received an explanation as to why you cannot withdraw your winnings?

↑ Regarding the withdrawal requests of the four players I invited to this casino, I have been given excuses such as maintenance of the withdrawal system for about 3 weeks, and now only time has passed. No one's withdrawals have been processed

Did your winnings accumulate with or without an active bonus?

↑I don't really understand what this means.

Please understand that if you do not verify your account, you will not have the right to withdraw money.

↑All the players I invited have completed KYC and have exceeded the minimum withdrawal amount, but the casino side simply does not complete the withdrawal. Very malicious.

Hi kyky753,

I'm sorry to hear about the issue you're facing. However, I want to clarify that our platform specifically mediates issues between players and online casinos, and we do not handle complaints related to affiliate deals. Since your partnership with the casino involves a legal contract, it would be advisable to seek assistance from legal professionals who specialize in such matters.

Thank you for your understanding.