TrustDice Casino - Player's account closed without identity verification.

Hello

I am writing to you with a heavy heart to address a serious issue regarding the unjust closure of my account and the failure to verify my identity.

I played the Lightning Roulette game on trustdice.win and won a total of $1,135. I subsequently requested a withdrawal of $400 from my remaining balance of $600. However, I was devastated this morning to discover that my account had been closed, .

I have already reached out to your management, but no opportunity was provided to resolve the issue amicably. I want to emphasize that I do not have any other accounts on trustdice.win, and the website did not request any identification documents from me before closing my account, which is a breach of the terms and conditions of your licensing.

I am willing to provide any identification documents or additional information required to verify my account and prove my integrity as a player. I kindly request you to reconsider the closure of my account and the withdrawal request, especially considering my difficult financial situation. I have no other funds and humbly ask for your mercy and understanding.

I hope for a prompt and compassionate response to this urgent appeal.

Hello abdo91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TrustDice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Did they provide any kind of explanation of the account closure? Does anybody else play in this casino from your household? When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Thank you very much for your attention to my complaint, and I am really sorry to hear about my issue with TrustDice Casino. Please allow me to answer the questions you have asked:

I have been registered on the site since [2024/1].

The site did not provide any explanation or reason for closing my account.

There is no other person in my household who gambles on this site; I am the only one using it.

The last response from the casino was yesterday, and it was not related to the issue.

I kindly request your assistance in resolving this matter. My mental state is really suffering due to this issue, and I do not have any other account.

my balance : 1000 usdt

Hello

5 d days i still response

Hello abdo91,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

I sent you, sir, what you requested from me in an email two days ago.

Thank you abdo91 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Regards,

Nick

Hello there,

Thank you abdo91 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask TrustDice Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Dear Peter,

Thank you for bringing this to our attention.

Upon thorough review of the user's activity and account details, we have determined that there had been a clear violation of our Terms & Conditions as the user had a duplicate account. The account was subsequently banned due to this breach.

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access

We understand the importance of maintaining privacy and confidentiality, and therefore, we refrain from disclosing specific evidence on public forums.

However, we are prepared to provide further details privately via email. Please let us know if we can send an email here.

Should you require any additional information or have further concerns, please do not hesitate to contact us directly.

With Respect,

The Trustdice.win Compliance Team

Thank you for the update TrustDice Casino, I would appreciate it if you could provide me with the evidence of multiple accounts. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Peter,

Thank you for your reply.

We have sent you an email to your email address, (peter.c@casino.guru) with the requested evidence.

Please take a moment to review your inbox when it suits you.

We look forward to your response.

Many thanks,

The Trustdice.win Compliance Team

Firstly, the website did not pay my rightful winnings of $1000. I assure you that I don't have any other account. It is my right to defend myself. I have been unjustly treated. The website owes me $1000 because I won it in roulette. My testimony is evidence. Not paying it constitutes a crime. I will not consider this complaint resolved until my money is paid because I do not have any other account.

"I registered on the website in January 2024. However, my account was banned on April 18, 2024, when I requested a withdrawal because I had won around $1130 in roulette. What did I do wrong? My account should not have been banned. Since my winnings are legitimate and legal, I only request payment of my money."

As much as I am suffering, I hope you can help me get my money. I asked the management of the trustdice website to pay my money $1000. my heart is broken . I sent you several emails daily. I did not break any laws and did not get any bonus from any trick that won my money from roulette. A website's reputation is more important than $1000. a

So give me my money, I beg you

Thank you for providing the evidence TrustDice Casino representative.

Dear abdo91, the casino has provided me with evidence of multiple accounts, there are multiple indicators of this and I also received an email from the regulatory body that has ruled in the same way. I'm afraid I won't be able to assist in this matter anymore and will have to reject your complaint. I'm sorry I could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter