Betano Casino Review

The player from Bulgaria faced issues with phone number verification for a 240 leva amount, as the casino claimed the submitted bill format was incorrect despite the player providing the required documentation. The Complaints Team extended the response time by 7 days to allow the player to provide additional communication with the casino. However, due to the lack of response from the player, the complaint was unable to be investigated further and was rejected.

The player from Mexico faced difficulties withdrawing winnings due to endless verification processes, which led to the belief that the casino operated as a scam. The Complaints Team extended the response time for the player to provide the necessary information. However, due to the lack of response, the complaint was unable to be investigated further and was rejected.

The player from the Czech Republic faced difficulties logging into the casino website due to two-factor authentication and was unsure how to resolve the issue. We attempted to assist by reaching out for additional information first, but the player did not respond to the inquiries, which led to us to reject the complaint.

The player from Brazil claimed that the casino had allowed a person with a gambling addiction, who shared the same address, to continue gambling despite being aware of the issue. The casino refused to return the money and even offered a bonus. We explained that while the situation was unfortunate, we couldn't force the casino to issue refunds in such cases, as the user had not created the account or used the funds. Consequently, the complaint was rejected.

The player from Mexico believed the casino's games were rigged after experiencing issues with free spins and bonuses just before reaching the bonus limit. Deposits had not resulted in wins, unlike experiences at other casinos. We requested the player's complete game history to address the casino regarding their RTP, but no response was received. Consequently, the complaint was rejected due to lack of evidence and communication.

The player from Portugal had raised a concern about an incorrect payout from Betano online casino. He claimed to have placed a bet on the number 6, but received less winnings than he had anticipated. Our team had determined that this issue was already the subject of another ongoing complaint, therefore this duplicate complaint had been rejected.

The player from Portugal reported a recurring network error on Betano's roulette when placing bets. The player believed this disrupted the game and negatively affected the results, suggesting it might have been a deliberate action. The player claimed he was unable to access his betting history, which he felt was his right. We advised the player to request his gaming history from the casino to provide evidence. However, without any supporting evidence, the complaint was rejected based on the casino's terms and conditions, which state they are not liable for technical disruptions.

The player from Mexico had deposited 150 MXN in April but was informed that his deposit had been cancelled and would be reimbursed within 3 days. Despite providing proof of transfer and engaging in several communications with customer support, the refund had yet to be processed. He discovered that the payment provider had mistakenly transferred the funds to another casino (Playuzu). The player reported this to the casino, but the case was closed without resolution. The complaint was rejected due to a lack of response from the player.

The player from Portugal had suspected that the casino's slot machines were rigged and controlled, negatively affecting the game results. However, we had informed the player that without any concrete evidence, we could not substantiate this claim. We had extended the response time for the player to provide additional information or evidence, but received no response. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Mexico had experienced issues with withdrawing his winnings from BETANO. Despite his account having been verified and him having made a deposit, his withdrawal request had been delayed due to additional document verification requested by the casino. He found this unreasonable, as he had consistently used the same documents with other online casinos. The player's proof of address was the document in question, which had been rejected by the casino. Despite our attempts to communicate and resolve the issue, the player had not responded to our messages, leading to the rejection of the complaint.

The player from Brazil had reported issues with the Diamond Rush Explex game on Betano's platform, which was repeatedly freezing. This problem had begun after a withdrawal and had persisted despite multiple deposits and complaints, along with provided game IDs. The casino's support team had not responded to the player's queries. We had advised the player that without evidence of unfair losses due to the technical glitch, we could not confront the casino. The player was unable to provide sufficient proof, so the complaint was rejected. We had recommended the player to contact the game provider for further investigation.

The player from Bulgaria claimed that despite having completed all the necessary verifications, his gaming account had been locked for review for over 20 days. There was a pending withdrawal in his account, and no clear communication had been given regarding the completion of this review or the processing of his withdrawal. Despite multiple attempts to contact the casino, we received no response. The complaint was marked as 'unresolved', which may have negatively affected the casino's rating. We had advised the player to contact the Bulgarian Gaming Authority for further assistance.

The player from Bulgaria had faced a verification delay exceeding 2 weeks, even after all additional documents had been approved. The user had been a member of Betano Casino for over a year and had played various games including casino games, sports betting, and live casino. Despite fulfilling all verification requirements, his withdrawal request was not approved. The casino had claimed that the delay was due to the player's late submission of the requested documents and suspected fraudulent activity. However, after our intervention, the casino approved the user's withdrawal. The player had expressed dissatisfaction with the casino's support and verification process, but confirmed that the withdrawal issue was resolved.

The player from Chile deposited money into a casino, which was deducted from her bank account but not credited to the casino account. After contacting customer service, she was directed to provide a purchase receipt she never received. Despite providing bank statements as proof of the transaction, the casino remains unresponsive and refuses to credit the deposit without a receipt. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Bulgaria feels deceived by the casino's marketing strategy. They deposit based on offers for immediate bonuses, but when no bonus appears, customer support claims system bugs and delays up to 24 hours. The complaint was rejected because the player didn't respond to our messages and questions.

The player's bonus was not credited due to a technical glitch. It is not clear if the received alternative bonus was compensation. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint.

The player from Czech Republic is struggling to register a new account. Her home address is not being accepted when completing the Registration form. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to verify their account as the casino is requesting documents from 2 different countries. We received a reply from the casino representative, but after requesting a more detailed explanation there's been no response from the casino, so we were forced to close the complaint as unresolved.