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Betano Casino Review

avatarJara K.
Last updated 05/2026
Safety Index
8.9
User feedbackGreat
60 reviews
avatarJara K.
Last updated 05/2026

Casino closed

Betano Casino MX has been closed and no longer operates.

Doesn't accept players from Ohio
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Pros and cons

  • Live chat support is available 24/7
  • No withdrawal limits
  • Mobile casino application for iOS and Android
  • Various responsible gaming options available
  • Company focuses on sports betting rather than the casino
  • Limited choice of payment methods

Betano Casino Review

For this review, our independent casino review team put Betano Casino through its paces. We used our casino review methodology to look at what it does right and what could be better. All the key facts – from the casino's licenses and Terms and Conditions to player complaints, support, and limits – were checked by our team. They used these to decide if this casino is safe and honest, one to avoid, or somewhere in the middle.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Betano Casino received a High Safety Index of 8.9, which means it ranks well for fairness and safety. It is a great pick for most players. Read on in our Betano Casino review to find out whether this casino is a good fit for you.

Is Betano Casino fair and safe? Safety Index explained

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Betano Casino review, we extensively examined and analyzed the Terms and Conditions of Betano Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.

Based upon our estimates and collected information, we consider Betano Casino a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

Based on our findings, no important casino blacklists feature Betano Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

Taking into account all factors in our review, Betano Casino has scored a Safety Index of 8.9, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Betano Casino Terms and Conditions

Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Betano Casino to be somewhat unfair.

Note: Read through and explore our specific findings from the T&Cs check here.

Betano Casino player complaints

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 11 complaints about this casino in our database. Because of these complaints, we've given this casino 1,723 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Betano Casino

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Our database has a total of 60 user reviews of Betano Casino, giving it a Great User feedback rating. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company information

Betano Casino is owned by Ganador Azteca, S.A.P.I. de C.V., and we have estimated its yearly revenues to be greater than $1,000,000,000. This establishes it as a very large online casino within the bounds of our categorization.

Betano Casino is licensed in Mexico.

Payment options, withdrawal limits and win limits

Betano Casino supports 9 deposit methods. This includes: VISA, Mastercard, Todito cash, Bank transfer, Pago Efectivo, Mercado Pago, Codi, SPEI, OXXO Pay.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits Win limits
Unlimited No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at Betano Casino can be seen in the table below.

Language Website Customer support Live chat
English Yes No No
Spanish Yes Yes Yes24/7

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Betano Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Betano Casino as average.

Betano Casino casino games and slots

Players can enjoy these types of casino games at Betano Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 36 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, iSoftBet, Playson, Ezugi, Push Gaming, BGaming, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, Ainsworth Game Technology, Real Dealer Studios, Gaming Corps, FBM Digital Systems., Synot Games, Wizard games, Skywind Group, Apollo Games, Spribe, Zitro, Darwin gaming, Games Global, Light & Wonder, Hacksaw Gaming, Ruby Play.

Bonuses and codes offered by Betano Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

Unfortunately, we currently do not have any bonus offers from Betano Casino in our database.

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Company info

  • Owner Ganador Azteca, S.A.P.I. de C.V.
  • Established 2024
  • Estimated annual revenues > $1,000,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Betano Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Somewhat unfair
Issues found: 5
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Very big casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio
Very good
Total complaints: 51
Last updatedLast updated
  • Opened 1
  • Unresolved 9
  • Resolved 5
  • Rejected 36
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Slightly negative
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Licensing authorities

      • mx
        Mexico
        Verified
      Important
      Important: Casino starts charging a significant dormant account fee after 3-6 months This casino deducts a regular dormant account fee from player accounts that have been inactive for a short period of time (3 to 6 months).
      Unfair terms and conditions
      • Playing restricted games while wagering bonuses may forfeit bonus balances
      • Common bonus hunting strategies may be seen as a serious T&C violation
      • Low-risk play may lead to winnings being confiscated
      • Low-risk play may lead to winnings being confiscated
      • Casino starts charging fees after less than 6 months of account inactivity

      Games

      Explore the game selection available at Betano Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

      Game types

      Slots
      Roulette
      Blackjack
      Betting
      Video poker
      Bingo
      Baccarat
      Jackpot games
      Live games
      Poker
      Craps and dice
      Keno
      Scratch cards
      eSports betting
      Crash games
      Available: 14 Not Available: 1
      Real Games
      Verified by Gamecheck

      User reviews of Betano Casino

      This is a place to share experience with Betano Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Great

      Rated by 60 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Casino Guru
      We want players to understand gambling.
      • 5 months ago
      I don't know why casino guru says this place is closed - it is still operating. I requested almost a month ago for my account to be closed and blocked due to addiction - NOTHING has happened. Every time I follow up they say they're working on it - scammer scum. Stay away.
      • Nothing
      • Nothing
      • Zero commitment to responsible gambling
      • 8 months ago
      The website is great, everything runs without problems. The casino rating is great.
      • Wide selection of games
      • Few tournaments
      • 1 year ago
      Betano offers a good selection of games, so everyone should be able to find something they like. My personal favorites, like Pragmatic Play & Play N Go, are represented, but the selection in the Novomatic category could be a bit broader for my taste. Nevertheless, there is the right game for everyone. There are also enough deposit options. Payouts are very fast, just like in the sports section. There are also regular promotions in the slots section with offers of free spins with and without a deposit. The site layout is nicely designed, clear, yet simple. Anyone should be able to find their way around quickly. Support is easy to reach via live chat, and they are friendly and helpful—at least from what I've experienced. Betano also has its own app, although I haven't tested it in the slots section yet.
      • Real-time payout
      • Very good support
      • Large selection of games
      • Clear design
      • Currently none for me
      • 1 year ago
      Betano is one of the best online casinos, large selection, nice support, chat, it just needs more frequent loyalty rewards, I've been playing there for a year now and so far no reward, like a free spin
      • Quick selection
      • Large selection of slot machines
      • Games are crashing
      • Few casino events
      • 1 year ago
      Trash and butheart customer support Dont waste ur time here they will take away you'r vip after you do around 250k in wager and 12k deposits statuse without properply explaining .
      • Bad Bad customer support
      • Bad service
      • 1 year ago
      The operators are unable to advise and help. Contact for the responsible person is not available. Still only promises and requests for a moment of patience...
      • None
      • For three months they have not been able to log in to my account and therefore not even withdraw my money!
      • 1 year ago
      I like betano casino. The site is very intuitive and not to mention that what you win is yours. There are so many different slots and providers, and the design of the casino is very good. Support is very friendly and professional. Quick deposit via pix there are also several ways, online casino is in real time without crashing.

      Overall, I really like the casino and recommend it.
      • Fast withdrawal
      • Minimum deposit R$ 5
      • Minimum withdrawal R$ 20
      • Fast and friendly support
      • Daily promotions and bonuses
      • None so far
      • 1 year ago
      GOOD AFTERNOON MY NAME IS JAIRO CHUMBE I AM A BETANO PLAYER, MY PROBLEM IS THE FOLLOWING.

      THEY DO NOT ALLOW ME TO WITHDRAW MY PROFITS THAT I OBTAINED, THEY ASKED ME TO VALIDATE MY ACCOUNT.

      I ALREADY ATTACHED DNI - OFFICIAL DOCUMENT OF PERU ON BOTH SIDES

      ATTACH - SELFIE + ID

      ATTACH - SELFIE + WATER OR ELECTRICITY BILL

      ATTACH CCI BANK ACCOUNT VERIFICATION



      AND THEY ADDITIONALLY ASKED ME FOR AN EXTRA DOCUMENT

      PASSPORT OR DRIVER'S LICENSE OR BIRTH CERTIFICATE

      THIS LAST ONE IS THE ONE THAT THEY DO NOT ACCEPT, I HAVE BEEN HAVING THIS PROBLEM FOR MORE THAN 1 MONTH AND THE DOCUMENTS THAT I UPLOAD, BIRTH CERTIFICATE AND DRIVER'S LICENSE ARE REJECTED BY THE BOT, I ASKED FOR AN ADVISOR TO REVIEW IT, AND THEY DO NOT RESPOND VIA EMAIL OR CALLS EITHER, THE BOT REJECTED MY ADDITIONAL DOCUMENTS MORE THAN 200 TIMES. WITHOUT GIVING THE REASON WHY THEY REJECT. MY DOCUMENTS ARE REAL ORIGINAL, I NEED AN URGENT SOLUTION AND THEY CAN VALIDATE MY ACCOUNT AND RELEASE MY ACCOUNT SO I CAN WITHDRAW.

      I ATTACH MY DOCUMENTS AND EVIDENCE.

      • They don't pay, they don't validate my account for 1 month
      • 1 year ago
      The variety of table games and the atmosphere here are great, but the website performance can be hit or miss. Lag can interrupt the experience, especially when you’re trying to make quick decisions during a game.
      • Great table game selection
      • friendly dealers
      • Site can be slow at times
      • 1 year ago
      Betano is an excellent casino, it's just the live odds changes that bother me, as well as the time to cacsh out which is sometimes not accepted at the moment.
      • fast and efficient service
      • bonus every day no deposit
      • high odd and several championships
      • sudden odds change in live betting
      • 1 year ago
      A great and above all fun casino full of fun games and surprises, lots of slot machines, everything works as it should and without problems, registration is fast, clear and bonuses also work as they should without problems

      • 1 year ago
      I liked the casino from Betano, but unfortunatelly the bonus offers are not so attractive. My experience with their withdrawals has been great so far, always received my winnings, and the platform is well done, pretty and it just workds properly. I'd improve the bonuses offers.
      • 1 year ago
      Casino very effective in solving problems and easy to use.
      Varied and attractive games, sometimes with good rewards. Very positive in my opinion.
      • Very fast, safe and easy withdrawals.
      • Varied slots and good games
      • 1 year ago
      It's all good, there should just be more promotions and more game providers
      • Fast withdrawal
      • Few promotions
      • 1 year ago
      Terrible casino, I have been unable to pass the verification process for more than 14 days and all my documentation is correct, I have sent it more than 49 times
      • Terrible verification process
      • They don't give seriousness
      • They do not comply with their policies
      • Long waiting times
      • 1 year ago
      I had some troubles with Betano in the past. It has been a year since I last played there. Today I entered and I got the same problems. They don't have fast withdraws and their support doesn't help me.
      • Slow interface
      • Slow withdraws
      • Support isn't helpful
      • 1 year ago
      Great selection of games from many providers, fast verification
      unfortunately at this Casino you can only deposit and spin for days, no possibilities to boost your balance.
      • Great selection
      • of games
      • RTP is about 10%
      • 1 year ago
      In Betano, they ban the one they choose at random. They blocked my account because I joked with the roulette girl that if I came up red one more time I would cry. They blocked me, then I talked to their psychologist, who questioned me about my income, my life, my relationships with other people, personal things, probably half an hour. It was actually quite humiliating. Finally they told me they would unlock my account, it was a "misunderstanding" but they didn't. It was "for my own good"... The whole thing is that there are not many Bulgarians there, and because the roulette girl was genuinely amused by our conversation, some complex person decided to block me. Because he's jealous or I don't know, because he's a complex person, that's why... They do whatever they want...
      • 1 year ago
      For me, Betano is definitely number 1 among online casinos🥇💵👍🏆
      • Quick selection
      • Top games
      • Wheel of Fortune
      • Lots of bonuses
      • The best promotion
      • 1 year ago
      Very reliable casino. They have a lot of games and their design is very beautiful. Fast payment, I received it in minutes.
      • 2 years ago
      Talking about Betano is a pleasure.
      Casino that always paid quickly, always solved any problem I had and beyond, Casino that paid me 10, 20, 25 thousand in minutes.

      Of course, you never just win, and when we lose we shouldn't blame the casino, come back another time and Betano will pay.

      The only complaint is the sports cash out, which only increases in the final minutes, and there is a competitor that offers more security today in this aspect. But it's not something that will make me abandon the platform.
      • Bonuses with low or almost no requirements
      • Super fast withdrawals
      • Friendly support
      • Sports betting with a large market
      • Advance payment of 2 goals +
      • Great app
      • Lacks 24/7 support
      • Unstable and insecure cash out
      • 2 years ago
      Great best casino in Brazil always pays right and easy to use platform
      • Great
      • 2 years ago
      Not bad, not perfect. I liked betano, but they didn't have enough games from EGT, which are the popular games in Bulgaria
      • epay accepted
      • 1 day verification
      • not all EGT games available.
      • 2 years ago
      Made 7 deposits within 3 days and got 4 free spins at Big Bass. Maximum win 22 euros on 1 euro stake. That says a lot. I don't think there's a worse casino so far, except maybe Tipico.
      Small update, further deposits made and no free spins on Big Bass. Limit of 1000 reached within 5 days, and 5 free spins. This makes betano the worst casino on the market in my opinion
      • Fast payout
      • Nice overview
      • Poor payout ratio
      • Low RTP
      • 2 years ago
      Excellent, I play there a lot. I like the way to withdraw via pix, it's fast and safe.
      • Good games, I like the payment method with PIX, fast and secure
      • Nothing to complain
      • 2 years ago
      Betano is a daily visit for me. They are one of the few that offers a daily free-to-play that can net you free spins, sports bets, or golden chips to use on live casino games. Their interface is about as good as any other, their promotions are fair with a standard (note: not insane) playthrough. Customer service is pretty good when you do have to talk to them. They use actual agents, and not chatbots or ChatGPT.

      Depositing and withdrawals are like any other, fast, and easy. Even larger withdrawals are usually handled same day. They have an excellent roster of providers available to to them.
      • Wide variety of games
      • Fast/easy deposits and withdrawals
      • Daily free-to-play promotions
      • None
      • 2 years ago
      Quite good . It's nice to be able to win some free spins every day. Good selection of games even for a minimal amount.
      • Quick deposit
      • Quick selection
      • Nice daily bonus
      • 2 years ago
      For sports it's fine, but I used to play more casinos, they no longer updated the machines, they added rollover to the free spins, even those who got it by playing the missions, they pass. Furthermore, Betano gives personalized bonuses, they only give them to those who lose money, I lost a lot, about two million in sports and just then I received promotions, after and before that nothing, truly as a customer I feel that Betano is not even there , other betting houses give better treatment.
      • ultra fast payment
      • good cash put
      • links to share sports bets
      • Trash casino promos
      • outdated machines
      • Only personalized promos for people who lose money
      • 2 years ago
      I've been playing at this casino for about 3 months and my experience has been very pleasant so far. I use PIX and everything is going well with deposits and withdrawals. When I complete one year I will come back here and review this comment.
      • 2 years ago
      Even logging into this casino is weird on a computer, and most of them won't even pass verification. The selection of games is large, but the intuitive control of the pages is lacking. Deposits are sometimes a problem, but withdrawals are very fast in the order of hours.
      • Quick withdrawals
      • Amount of title
      • Non-intuitiveness
      • Problem logging in through verification

      Betano Casino discussion

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