bet365 Casino - Player seeks compensation for casino negligence.

Hello,

Thank you for your response. I truly appreciate the opportunity to speak with someone about this issue.

I deposited approximately $95,000 into Bet365 as a vulnerable customer. It’s evident that if someone deposits over $10,000 within a short period, it should raise serious concerns — yet Bet365 failed to identify any red flags. My deposit levels escalated to an alarming rate without any intervention.

I reached out to Bet365's Responsible Gaming Committee, questioning why I was never subjected to an AML (Anti-Money Laundering) check or CDD (Customer Due Diligence). Their response was that they "provided raising no concern," despite never interacting with me during my gambling spree.

I’ve reviewed the guidelines from both the Gibraltar Gaming Commission and the Gambling Commission, both of which clearly state that AML and CDD procedures should be automatically triggered once deposits exceed certain thresholds. Bet365 did not follow these protocols. Their own policy also outlines that they conduct proof of income checks to support customers, yet this was never done in my case.

In fact, Bet365 personnel have acknowledged the extent of my deposits, admitting that it caused me harm and offering an apology. However, when I repeatedly asked for clarification on the specific deposit thresholds that would trigger a review, they refused to provide that information.

I feel neglected and mistreated by Bet365 — there was no concern or investigation from their side. I am now seeking compensation for their negligence, as they failed to follow both their own policies and the regulatory requirements designed to protect vulnerable players.

I’m gathering as much evidence as possible, and I have substantial information regarding Bet365's lack of action. Please don’t hesitate to reach out if you would like me to share more details about their misconduct.

Currently, my case is being reviewed by the management team of bet365 and the Gibraltar gaming commission is on the case aswell.

Thank you again.

Dear Dominikg,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bet365 Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you informed the casino at any point regarding having gambling issues?
• Is your account currently blocked for deposits and play?
• Could you please provide a more detailed timeline of events?
• Could you please explain what the disputed amount of 60000 CAD represents in this situation?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas