Verde Casino Review

The player from Germany is having an issue with the casino not accepting his photo with ID despite it being visible. All other required documents like registration confirmation from the town hall, bank statement, and payment proof have been accepted.

The player from Bulgaria won 6000 BGN and faced multiple verification steps to withdraw the winnings. After completing the KYC and making a deposit, the player was told that the withdrawal request was rejected due to additional document requirements. The player complied, but the casino subsequently blocked his account.

The player from Italy had faced difficulties with the KYC verification process at Green Casino, which had prevented him from withdrawing his winnings. Despite having provided the necessary information, some documents had not been successfully confirmed. Consequently, the player had spent all his winnings due to his inability to withdraw. The casino had responded, stating the account was verified, but the player did not provide further clarification on what assistance he needed. Due to a lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from Poland had successfully withdrawn funds and verified his account, after which he deposited more money. However, when he tried to make another withdrawal, he encountered delays and an unexpected account blocking. Despite having no issues related to bonuses, the chat referred to counter-events for sports bonus. The player only discovered the block after contacting via chat. The casino then permitted the player to access his account to withdraw his funds, following which the account was to be permanently blocked. The player confirmed that he had successfully withdrawn the funds. The issue was subsequently marked as 'resolved'.

The player from Denmark had been experiencing issues with a delayed withdrawal from an online casino. Out of his total winnings of 34,000kr, he had received 30,000kr but the remaining 4,000kr had not yet been transferred. Despite the casino's assurance that the remaining amount had been sent, it was not reflecting in the player's account. We tried to assist by requesting the transaction ID to investigate further, but the player did not respond within the given time frame. Consequently, we could not proceed with the investigation and had to reject the complaint.

The player from Germany had his account suspended, which had prevented him from making withdrawals and caused his deposits to be wasted. He had been playing for about a month, primarily on the Gates Of Olympus game, and had claimed to have won €7,000. However, the casino had confirmed that the player's balance was zero and the account had been blocked due to submitted documents that did not belong to the account holder. Despite the player's insistence that he had submitted the correct documents, the Complaints Team had concluded that the casino had acted within their rights to refuse account verification with incorrect documents and had not withheld any funds. Therefore, we had been unable to assist the player in resolving this issue.

The player from Italy had been dealing with delays in his withdrawal request, despite his account having been fully verified. After he submitted his complaint, the status of his withdrawal changed from 'pending' to 'in progress'. The casino confirmed that the withdrawal transaction had been completed and it might have taken up to 5-7 bank days for the money to clear. The casino confirmed that the player had received the money. However, without confirmation from the player about the successful withdrawal, we had to reject the complaint.

The player from Italy is frustrated by the delay in the withdrawing of 200 euros into his account despite providing necessary details. Later the player confirmed his withdrawal was processed succesfully.

The player from Germany had trouble withdrawing a balance of 350 Euros from Verdecasino.com due to KYC verification issues. Despite having uploaded all the necessary documents multiple times, including ID card, proof of address, and transaction history via Jeton, the casino support had continued to insist on missing documents. The player had sought help to resolve these issues. After the intervention of the Complaints Team, the player had followed the casino's instructions and successfully completed the KYC verification. The player had confirmed receiving his winnings from the casino. The Complaints Team had marked the complaint as 'resolved'.

The player from Germany had expressed that his account had been suspended without any reason, with a pending withdrawal of €3,999, even though he had provided all necessary transaction confirmations. The player had requested for the suspension of his account to be removed and his winnings to be paid. However, the player admitted that the deposits he had made were refunded to his bank account. We had concluded that the player was not entitled to winnings accumulated with failed or charged back deposits. Therefore, the complaint was rejected as the player's winnings were not deemed legitimate.

The player from Italy had been trying to withdraw 300 euros from Verde Casino but kept getting delayed by the KYC verification process. Despite having provided all the requested documents, the casino had stated they didn't meet requirements, which had caused the player to lose money by wagering again. The casino later confirmed that the account had been verified and the withdrawal request had been processed. However, without a confirmation from the player, we were forced to reject this complaint.

The player from Norway had experienced an exceedingly long processing time of up to 96 hours for a Bitcoin (BTC) transaction. We had reached out to the player with several questions to understand the issue better and also contacted the casino for their input. The casino had claimed all transactions were successful and completed, asking for more details on the disputed transaction. We had requested the player to confirm if the issue was resolved, but received no response. Due to the lack of communication from the player, we were forced to reject the case as we couldn't proceed with the investigation or provide potential solutions.

The player from Portugal, a frequent patron of several casinos, was blocked from accessing her accounts without explanation, including Ice Casino, Vulkan Vegas Casino, and Verde Casino. Despite having complied with KYC verification and regularly made deposits and withdrawals, she was suddenly unable to play. She had no balance in her account at the time it was blocked, and she had not been in contact with customer support after the block. Our investigation revealed that the casinos reserved the right to close accounts, especially when they had no balance. As such, we were unable to assist the player further in this matter.

The player from Germany, who had deposited over 2000 euros and won 30,000 euros, had faced an account block due to a name discrepancy. The casino had offered to unlock his account with a balance of 500 euros. The player had insisted that he had provided the correct information and that the issue was due to a misspelling. The Complaints Team had clarified that providing accurate personal information was crucial for verification and withdrawal processes. The casino maintained that the player had provided false information and hence they could not pay out the winnings. After further discussions, the casino had offered to refund all the player's deposits. The player had accepted the offer and was awaiting the refund. The player later confirmed receiving their initial deposit and this was deemed as a resolution of this complaint.

The player from Greece had his account blocked by the casino after he won 370 euros. He had used a VPN due to site lags in his country, which initially wasn't an issue but led to the blockage upon his win. He confirmed that he had sent documents for verification and had played slots. He had an active bonus but claimed to not have used it, and canceled it upon requesting a withdrawal. We had clarified that if a bonus is canceled before completing wagering requirements, associated winnings are voided. The player later reported that his account had been reopened, he withdrew his winnings, and then closed the account himself. The complaint had been marked as resolved.

The player from Germany had had issues depositing money to an online casino. Despite having made the transfers, they had been shown as rejected on the casino's platform. It had been his first deposit, and he had already informed his bank to investigate the issue. The Complaints Team had extended the timeline for resolution by an additional 25 days, allowing the casino a full month to investigate and resolve the issue. Eventually, the casino had confirmed that the money had been successfully credited to the player's gaming account, resolving the issue.

The player from Italy had faced constant rejections of his identity verification, which prevented him from withdrawing his winnings. Despite having provided high-quality verification photos, the problem had persisted until he lost all his winnings. Subsequently, his account was permanently closed without explanation. The casino representative had confirmed that the account was blocked at the player's request and two of his documents were declined due to unreadable information. However, the player disagreed, stating he had never requested account closure and accused the casino of abusively closing his account after he failed the KYC verification. The casino had refused to unblock the account, citing signs of gambling addiction from the player. We concluded that the casino had the right to close a player's account, especially if it detected signs of gambling addiction, and closed the complaint.

The player from Greece had been trying to close his casino account since 25/11/2023 and had experienced delays, which had caused financial losses. He had requested a refund of his deposits from the day he had requested the account closure. After multiple attempts, the player had informed the team that his account was finally closed. We had explained the difference between account closure and self-exclusion and had asked for further clarification, but without a response from the player, we had been forced to reject the complaint. However, the player had the option to reopen the complaint at any time.

The player from Sweden had encountered issues with withdrawing his 400 euros winnings from an online casino. Despite adhering to the casino's verification procedures and submitting a selfie with his ID and bank card multiple times, his account had been under review for over a week. However, the issue has been successfully resolved according to the player's later response.

The player from Greece had been unable to withdraw his winnings due to technical issues reported by the casino provider. He had been attempting to withdraw his funds for over 20 days and had experienced repeated difficulties. The casino had claimed that the player had entered incorrect card details, but the player had refuted this. Eventually, the funds had been successfully credited to the player's bank account. As a result, we had marked the complaint as 'resolved'.

The player from Portugal had requested a withdrawal and account cancellation due to addiction issues. The casino did not immediately block the account or transfer the pending withdrawal, stating that it was under review. After multiple complaints and around 10 days, the casino finally transferred the funds to the player's account. We had marked the complaint as 'resolved' after the player confirmed the receipt of his funds.

The player from India had experienced issues with account verification at an online casino, despite having provided all necessary documents, including a selfie. This had led to repeated rejections of his withdrawal requests. His account was later verified and he received his withdrawals. The issue has been successfully resolved.

The player from Italy had been unable to complete the verification process at Verde Casino due to repeated requests for more documents, which she had perceived as a stalling tactic to prevent withdrawal of her funds. The verification process had been ongoing since 10.01.2024. The player had submitted all required documents and had been in constant communication with the casino. However, the casino had kept requesting more documents. After a series of exchanges, the casino had finally completed her verification. Following this, she had begun receiving her withdrawals in parts until all her funds were fully paid. We had marked the complaint as 'resolved' after the player confirmed receipt of all her withdrawals.

The player from Slovenia, after successfully verifying his account at Verde Casino, had been waiting for a payout of 1300 euros for 19 days. The casino's customer support had advised him to be patient. The player was not informed of any issues with the payment and was told that his funds had been forwarded to an external operator for transfer to his bank account. The player had not responded to our request for additional information or evidence, such as recent communication with the casino or a screenshot of the withdrawal confirmation. As a result, we had to reject the complaint due to lack of necessary information for further investigation.

The player from Italy had retracted a self-exclusion from Green Casino and won €27,000, but upon attempting to withdraw the amount, found their account had been blocked due to having another account under the same details, managed by their brother. The player had used the same device for both accounts due to location restrictions. The casino representative had confirmed the existence of two accounts under the same name. The player denied any wrongdoing, stating that they had been unaware of the casino's rules. We had informed the player that creating multiple accounts was against the casino's terms and conditions and due to this breach, the player's complaint had been rejected.

The player from Poland had requested a withdrawal. Unfortunately, the payment seemed to be delayed. The player stated that the casino had approved the payment and transferred it to an intermediary company. He expressed frustration over the casino blaming the delay on the intermediary. We asked the player to specify the timeline of the withdrawal request and whether his account was verified, but received no response. As a result, we were unable to further investigate or provide a resolution.

The player from Germany had claimed to have lost about €16,000 at Verde Casino, including a €2,000 win that had disappeared due to a system error. Despite having reported the issue, only a minor adjustment of €0.50 had been made to his balance. We had asked the player to provide more details and evidence about the issue, however, the player had failed to respond to our requests. As a result, we were unable to investigate further and had to reject the complaint.

The player from Germany was upset due to the misleading bonus conditions at an online casino. Despite getting confirmation from chat support, the bonuses promised did not appear after her deposit. The casino responded by explaining that the bonuses she tried to activate were for first-time deposits only. We explained that if she had tried to activate bonuses for which she was not eligible, there was nothing we could have done. The player did not respond to our further messages, leading to the rejection of the complaint.

The player from Germany had experienced delays in his withdrawal process despite having successfully completed the KYC verification. He had expressed his frustration, believing the delay to have been intentional. After a period of correspondence and waiting, the casino had eventually paid out his winnings in two parts. With the issue resolved and the player's winnings paid out, we had then closed the complaint as 'resolved'.

The player from Italy had experienced consistent difficulties withdrawing his funds from the online casino. Despite having provided all requested documents, including an identity card, payment card selfies, an electricity bill, and a current account registration, the casino had repeatedly denied his withdrawal requests. After the player had submitted a complaint to us, we had facilitated communication between the player and the casino. The issue had eventually been resolved to the player's satisfaction, and he confirmed that his withdrawal had been successful.

The player from Argentina had his account blocked due to suspected fraud. The casino alleges that he opened two accounts using the same IP address, a claim he denies. The complaint was closed as the player stopped responding.

The player from Germany was waiting for an account review when their account was suddenly blocked. It had 10,000€ in it at the time of blocking. The complaint was closed as the player stopped responding.

The player from Germany had trouble withdrawing winnings from an online casino. The casino accused her of holding multiple accounts, which she denied. After reviewing the case, we had found evidence from the casino that indicated two accounts were created with almost identical personal information, and bonuses were used. This led us to conclude that the player's complaint was unjustified, and we were unable to proceed with the resolution.

The player from Portugal had their account blocked by the casino because they had a duplicate account. The player admitted to having two accounts associated with different emails, but had been unaware that this was against the casino's rules. The casino had refused to allow a withdrawal of €1725.11. The casino had confirmed that bonuses were used on both accounts. We had found that the casino's actions were in line with their terms and conditions, and therefore, we could not have argued in favor of the player. The complaint had been rejected.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawals could take a few days or weeks to process and suggested waiting at least 14 days after the withdrawal request before submitting a complaint. The casino had confirmed that all withdrawal requests were processed according to their terms and conditions. The player had reported a system error that caused the transaction to be rejected. Despite extending the response time, the player did not provide further information, leading to the rejection of the complaint.

The player from Belgium deposited 280€ into his Verde Casino account on 4/11/2023. As of 10/11/2023, the amount has not been reflected in his casino account despite multiple chats with customer support. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal had his account blocked by Verde Casino due to a violation of terms and conditions regarding duplicate accounts. Despite the fact that he had never wagered his 10€ deposit, the Casino had confiscated it. The player claimed that his communication with the casino had been honest and he felt that the situation did not involve gain or loss, except for the confiscated deposit. After we reviewed the player's complaint, we had communicated with both the casino and the player. The casino had agreed to refund the 10€ deposit and allowed the player to continue using his account, albeit without access to bonuses. The player confirmed that his issue had been resolved satisfactorily.

The player from Germany deposited 200 Euros, which had been debited from her account but not credited to the casino. After she contacted support and was told to wait 72 hours, she was still awaiting her deposit. We recommended she contact her payment provider for an investigation, as the casino is typically unable to intervene in these cases. However, we received no response from the player despite extending the response deadline, so we were unable to proceed with the investigation. As a result, the complaint was rejected.

The player from Denmark had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The Complaints Team had advised the player to be patient and cooperate fully with the casino. The casino had requested the player to complete KYC verification. After some initial confusion, the player's account had been successfully verified and he was able to request his payout. The player then confirmed that his issue had been resolved and apologized for the complaint, praising the casino's assistance. The Complaints Team had marked the case as 'resolved'.

The player from Germany, who had self-excluded from Vulkanvegas due to a gambling addiction, was still able to open a new account with the same information and play games. He had argued that since VulkanVegas and Verde Casino were operated by the same company, his self-exclusion should have been honored. However, the casino clarified that while the affiliate program might have been the same, the player databases were different, and there had been no request for any limitations before the gameplay/registration. We had explained that the Curacao license of both casinos did not enforce group self-exclusions. The player's reference to the new German Interstate Treaty on Online Gambling (GlüStV 2021) and the OASIS self-exclusion system was considered, but we clarified that OASIS had no influence on casinos with a Curacao license as they did not share their register of players. Consequently, we concluded that the player was not entitled to any refunds, and the complaint was rejected.

The player from Romania has had their casino account blocked due to VPN usage. They argue that VPN was necessary due to their DNS not allowing them to visit the casino site and have provided necessary documents for verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has been waiting since September 15th for a payout of 250 Euros. He has been repeatedly told to keep waiting. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. He had expressed frustration with the casino's constant cancellation of his withdrawals and the blocking of his account, which had a balance of €5900. The casino had claimed that the player's requests were rejected upon his request and that the player's bank could not process the transaction. However, the player had denied making such requests and insisted that the casino was making excuses to delay his payment. The casino then confirmed that the transactions were approved but they could not influence the speed of money clearance. The casino also claimed to have applied gambling limitations to ensure the player got his winnings. Eventually, the player confirmed receipt of €5250 but claimed that the full amount had not been received. The casino insisted that all withdrawals were approved and should clear soon. The complaint was closed without a final confirmation from the player about receiving the full amount.

The player from Japan has pending withdrawals of approximately $45 and $27. Despite attempting to contact customer service, their account has been blocked and they've received no response to their emails since September 9. The player seeks help in processing these withdrawals. The issue was resolved and this complaint could be closed.

The player from Germany who is not a German citizen is facing withdrawal issues. Despite successfully winning 6,000 Euros and being able to withdraw 400 Euros after submitting an ID for KYC verification, the casino has stopped paying out the remaining funds. We contacted the casino, and it informed us that they missed the player's passport for complete verification. It turned out, that the player's old passport had expired so they waited for the issue of a new one. Since the ID card alone was not sufficient enough for a full KYC, the casino agreed to wait until the player would upload a new document. After 6 weeks it was done, so the verification finished and the payment was processed. The player confirmed the money was transfered to their bank so the complaint was resolved.

The player from Japan has reported that their account was suddenly frozen by the casino for undisclosed reasons. The player wants to withdraw their remaining balance. The player had expressed concerns about his inability to check if there were any remaining balances in the games due to the account blockage. The casino had assured the player that all winnings had been received and his account was blocked as per their terms and conditions. The player had argued that the sudden account closure caused him to lose potential winnings from in-game features. Despite the lengthy discussion, the casino had maintained its stance, and the complaints team had concluded that the casino's actions were within its policies and standard practice.

The player from Latvia is having difficulty with withdrawals totaling 1,350€ that the bank declined, and the funds are missing both from the bank and the casino account. No progress has been made in two weeks. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Japan has experienced account suspension at Verde Casino. There is a balance of $1600 in the blocked account, despite the player's claim that no terms of use were violated. The casino hasn't provided reasons for the account freeze. Player’s complaint has been resolved successfully.

The player from Greece had deposited 119€ which had not been credited to his account. We had recommended him to contact his payment provider to investigate the issue, as the casino usually could not intervene in such cases. However, the player did not respond to our follow-up messages. As a result, we were unable to investigate further and had to reject the complaint.

The player from Germany won over €70,000 at Verde Casino. He requested a withdrawal, but his account was subsequently suspended on accusations of bonus abuse. The player insists all his recent deposits were without bonuses. We closed the complaint as resolved since the player confirmed no withdrawal problems, so we assumed the whole sum would be paid out.

The player from Mexico is having continuous issues with the verification of documents. They've made several attempts to complete the verification process, and every time they receive a message that their verification is unsuitable. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Moldova is having an issue with the verification process in the casino and is unable to withdraw funds despite submitting all necessary information. We closed the complaint because the player didn't reply to our messages and questions.

The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had their verified account on Verde Casino blocked without any explanation, shortly after receiving a recent payout. Since there is no balance on the player's account we closed the player's complaint.

The player from Poland has been accused of opening multiple accounts. Admittedly, his brother had an account in the same casino. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Baden-Württemberg submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.

The player from Germany is dissatisfied with the withdrawal process in the casino. While this case was being investigated, the player gambled away their remaining balance. Consequently, there was nothing more we could achieve and the complaint was rejected.

The player from Argentina has been blocked. He made a deposit and requested a withdrawal before finishing the deposit wagering requirements. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence from the casino the player has engaged in suspicious behavior and not acted according to the casino's terms and conditions.

The player from Argentina had their account blocked without further explanation. We contacted the casino representative and found out that the player breached some terms therefore their account was blocked, but the casino returned the balance to the player. The player stopped responding so we rejected the complaint due to the lack of communication from the player's side.