Verde Casino Review

The player from Italy faced repeated rejections of his withdrawal requests despite having a verified account and submitting all requested documents. He sought assistance to resolve this ongoing issue. The Complaints Team intervened, but the case was rejected due to the player's failure to respond to inquiries and provide the necessary documentation for further investigation.

The player from Poland faced difficulties in withdrawing money from the casino. Due to the player's lack of response to the Complaints Team's inquiries, an investigation could not be conducted. As a result, the complaint was rejected.

The player from Germany faced difficulties withdrawing winnings of 900 Euros after previously having similar issues with a larger payout of 4000 Euros. Despite submitting all required documents, the current withdrawal remained unpaid. The casino later confirmed that the payment had been approved and processed, and the player subsequently received the winnings. The issue was then resolved, and the complaint was marked as 'resolved' in the system.

The player from Romania reported that his account at Verde Casino was closed due to verification issues. Despite having provided the necessary documentation confirming his presence in Germany, the casino claimed that the account had never been blocked but was rather temporarily limited for investigation. They stated that he had voluntarily continued to play, which resulted in a loss of his balance. The player sought the return of his winnings amounting to 28,684 euros, asserting that he had been pressured into losing his funds. The Complaints Team concluded that the player's balance had been lost fairly and, therefore, rejected the complaint.

The player from Saxony reported that despite requesting account closure of his account on September 17, 2024, he was still able to deposit money, which he found problematic. The casino refused to block his account or refund his €40. The Complaints Team acknowledged that a simple account closure did not imply player protection, and since the account was permanently closed, the request for a refund could not be honored. The complaint was therefore closed, and the player was advised to seek self-exclusion resources for future protection.

The player from Hungary faced issues withdrawing winnings from Verde Casino, stating that previous verification had been successful and that all her details were correct. She believed delays arose only after winning, despite having had no issues while losing money. The Complaints Team reviewed the situation and found that the player had violated the casino’s terms by using a payment method not registered in her name to fund her account. Consequently, the complaint was rejected as it constituted a clear breach of the casino's regulations.

The player from Romania faced account blockage after two months of gaming at Verde Casino and was unable to withdraw funds. Despite submitting various documents, the casino rejected her recent withdrawal due to discrepancies in her credit card name and stated that the account would only be unblocked if she forfeited her winnings. The Complaints Team informed her that the use of a third-party payment method was strictly prohibited, and despite the player having previously made successful withdrawals, the casino maintained its stance due to the violation of terms. The player ultimately decided to close her account, expressing dissatisfaction with the situation and warning others about the casino's practices. As the player violated the casino rules, we were sadly forced to reject this complaint.

The player from Denmark faced issues withdrawing money from the casino due to requests for documents and a previous bank card. Complications arose from discrepancies in his profile information, including an incorrect date of birth and gender. The Complaints Team concluded that the player breached the casino's Terms and Conditions by providing inaccurate personal information, which prevented further assistance. Consequently, the complaint was rejected.

The player from Croatia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had communicated that withdrawals might take time due to processing delays and KYC verification. After the recommended timeframe had passed, the player had been asked for updates but did not respond. Consequently, the complaint was rejected due to a lack of communication, leaving the option to reopen it at any time.

The player from Denmark faced difficulties withdrawing 14,900 DKK due to his account being closed over a name discrepancy. Despite verifying his information and bank details, the casino only offered to release 750 DKK. After negotiations, it was confirmed that a refund of the last deposit of 250 DKK was processed, and the complaint was resolved. The disputed amount was adjusted accordingly, and the case was closed by the Complaints Team.

The player from Austria had submitted a withdrawal request on 21.08.2024, but as of 28.08.2024, it remained unprocessed. The casino had initially stated a processing time of up to 48 hours, which was later extended to 5 days. After further communication regarding the delay, the player confirmed that the money had been transferred to his account. The issue was marked as resolved by the Complaints Team.

The player from Italy had requested €33,202 in withdrawals since August 9, 2024, but had only received €1,800 in four installments. The casino operator informed him that the maximum monthly payout was €5,000, which would have resulted in a wait of over six months to receive his total winnings. The Complaints Team confirmed that the casino was adhering to its terms and conditions regarding withdrawals, and there had been no breach of their policies. While the player expressed frustration over the cancellation of withdrawals during play, the Team emphasized that patience was required due to the casino's established payout structure. Ultimately, the complaint was closed without.

The player from Hungary claimed that the casino operated unfairly by manipulating outcomes based on interactions with other casinos. They expressed concern that payouts in one casino affected their chances of winning in another and sought assistance regarding the matter. The Complaints Team reviewed the player's claims but concluded that without clear self-exclusion requests indicating a gambling problem, they could not assist further. The player was advised on how to properly request self-exclusion in the future and was encouraged to seek professional help for gambling issues.

The player from Germany had submitted all necessary documents to withdraw winnings but faced refusal from the casino, which cited legal issues despite having previously complied without any request for documents. The lack of direct contact and the avoidance of the issue in online chats added to the frustration. The Complaints Team reviewed the situation and found that the casino's actions were in accordance with their General Terms and Conditions, which prohibited third-party deposits. Consequently, the complaint was rejected.

The player from Germany encountered issues with withdrawing funds after winning €877, as the casino requested unreasonable documents to prove their location during gameplay, which had not been mentioned in the terms and conditions. The player's account had been closed, and they were unable to provide the requested evidence. The Complaints Team intervened, requesting the casino to reconsider its position, which resulted in the player being allowed to verify their account and withdraw their winnings. The player confirmed receipt of all winnings and regained access to the site.

The player from Poland reported a problem with incorrect payouts on double ball roulette, where he was supposed to receive a payout of 1300:1 for betting on number 22 but only received 34:1. He opened tickets to explain the situation but received no satisfactory response from the casino's support team. After reviewing the case, the casino clarified that the player had placed a bet that qualified for a different payout, which was calculated correctly. The complaint was rejected at the player's request, and the player was informed that assistance was available for future issues.

The player from Canada had participated in three tournaments and had placed in all of them, expecting to receive a prize. However, upon inquiring about the winnings, the casino operator had claimed there was an error, stating that only the top three spots received prizes, which the player disputed and requested written confirmation of this mistake, but was denied. The Complaints Team, after reviewing the case, concluded that the complaint had to be rejected due to the lack of evidence provided by the player to support his claims of winning. Consequently, the investigation could not be conducted thoroughly.

The player from Poland had been blocked from withdrawing PLN 47,000, with the casino claiming the use of a VPN and multiple accounts. Despite presenting documents and completing KYC verification two days after the block, the casino demanded PLN 47,000 to unblock the account, leaving only PLN 500 available. The Complaints Team facilitated communication with the casino, which ultimately agreed to allow the player access to his account with a balance of PLN 5,000. The issue was marked as resolved, and the player was encouraged to continue using the account.

The player from Greece had his account blocked while playing a slot machine due to incomplete profile information. Despite providing clear documents for verification, he faced over a week of delays and communication issues with the casino's support. The issue was resolved after the player clarified that the discrepancy between his profile name "ALEX" and his identity card name "ALEXANDROS" caused the problem. Once this was explained, his verification was completed, and the account was unblocked. We marked the complaint as resolved.

The player from Poland had his account blocked by the casino during a withdrawal attempt, despite having provided all requested documents. The account name contained a minor error, which he informed the casino about. The account held 17,000 zł, and at that time, the casino demanded 100 zł to unblock it. The issue was resolved when the casino unblocked his account and processed his withdrawals, confirming that the player had received one of the payments and expressed satisfaction with the outcome.

The player from Sweden had withdrawals of 2000 euros canceled by Verde Casino, and attempts to withdraw funds were denied as his account had been blocked. The casino did not respond to emails. The Complaints Team attempted to mediate the situation by requesting evidence from both parties regarding the disputed funds and the player's account status. However, due to the player's lack of response to inquiries, the complaint was rejected.

The player from Italy faced issues with the verification process at the casino. Despite following instructions and submitting high-quality selfies with their ID, the identity photo was repeatedly rejected, while other documents were approved. We advised the player to ensure the photo was clear, unedited, and taken with proper lighting and minimal background. Following these guidelines, the player successfully passed verification and received the winnings. The complaint was marked as resolved.

The player from Germany won 3,000 euros and attempted to withdraw using a friend's bank details. Consequently, the casino suspended his account. After communication with the Complaints Team, the player was advised to submit his documents, which he did. Following this, the player successfully requested the withdrawal, and the winnings were confirmed to have been received. The complaint was marked as resolved.

The player from Germany deposited 10€ via Giropay on 02/06/24, which was debited from her bank account but not credited to her casino account. Despite providing proof of the transaction and contacting support, she kept receiving the same response with no resolution. The Complaints Team advised her to contact her payment provider for an investigation. Eventually, the issue was resolved, and the amount was credited to her player account. The complaint was marked as resolved.

A player from Sweden had deposited €50 at Verde Casino using a Mastercard without any issues. However, her attempts to withdraw her winnings via the same card and bank transfer failed. She sought assistance to retrieve her money. The casino confirmed that the bank transfer was completed on 22.07.2024. Without confirmation from the player, the complaint was rejected.

The player from Germany's accounts at the casino were suspended due to having two accounts. The casino refused to pay out the 967€ winnings. We requested additional information from the player to investigate further, but the player did not respond. As a result, the complaint was rejected due to lack of response.

The player from Poland had their Verde Casino account blocked and was unable to withdraw their winnings. After investigating, we determined that the player had violated the casino's terms and conditions by postponing game rounds with bonus money based on the evidence provided by the casino. Consequently, the complaint was rejected as unjustified.

The player from Greece had their Verde Casino account blocked due to the alleged use of another person's credit card, which they disputed. The issue arose because of the discrepancy on the physical card used for deposits. We inquired about the origins of the discrepancy and the status of the player's verification documents. The player confirmed that the problem was resolved.

The player from Poland had deposited a significant amount into Verde Casino but was blocked from betting shortly after making the deposit. After a few minutes, the casino locked his account, preventing him from accessing his funds, and he wanted his money back. The casino stated that the account was blocked due to a violation of bonus terms and conditions, specifically the postponement of game rounds. The player denied breaking any terms and conditions. We requested additional information from the player, but he failed to respond within the given time frame, leading to the rejection of the complaint due to a lack of further evidence.

The player from Poland had their withdrawal of 2745.14 PLN canceled and their account blocked. After contacting customer support, they were informed that the account was under review and eventually learned it was permanently locked. The casino provided evidence indicating the player had exploited the bonus system to accumulate winnings. After reviewing the evidence, we concluded that the player had breached the casino's terms and conditions. Therefore, the complaint was rejected as unjustified, and the casino's actions were deemed justified.

The player from Germany had won €3500, but her withdrawals were repeatedly canceled despite having completed KYC. Despite assurances that everything was fine, she faced additional document requests, particularly with higher winnings. The issue was resolved after she submitted the required bank statement and confirmed the resolution. We marked the complaint as resolved in our system.

The player from Bulgaria had deposited 40 BGN and received a 50 BGN bonus as a new customer. After reaching 900 BGN, most of the funds were withdrawn by the casino, leaving only 185 BGN in the player's balance. The casino justified the withdrawal based on bonus terms and limits, which the player disputed as unfair. We confirmed that the casino's terms and conditions clearly stated a maximum conversion limit of x3 from the bonus amount, making the casino's action valid. Therefore, the complaint was rejected.

The player from Austria had their account closed after uploading all documents and being informed that they had another account. Despite making many deposits, the player finally won 2500 Euros before the closure and sought assistance to claim the winnings. The casino offered to return the player's last two deposits as a gesture of goodwill but did not honor the winnings due to a breach of their terms and conditions regarding multiple accounts. We rejected the complaint because of the violation of the casino's rules.

The player from Germany had to change his email address after using bonuses for 5 weeks. The subsequent KYC process took 4 weeks, and since then, he was unable to activate any bonus codes, with live chat providing no assistance. We explained that each casino has its own bonus policies and that we could not compel casinos to provide bonuses. The player was advised to unsubscribe from promotional emails. The complaint was closed as we could not assist further.

The player from Sweden won €11,000 at Verdecasino, but has only received €2,000 so far. The remaining €9,000 are pending due to alleged issues with the payment provider, despite the casino approving the withdrawals. The player has been waiting since May 14 and repeatedly receives the same response without clear answers.

The player from Germany encountered a four-week payment delay due to constant requests for new documents in the KYC process. After the player provided the necessary documents, the payout was eventually processed. The complaint was marked as resolved by us after confirming the successful resolution.

A German player is facing delays in the withdrawal of €5000. Despite submitting all necessary documents for verification, their withdrawal requests are continuously rejected due to document-related issues. The casino representatives ask for patience but provide no updates regarding the delay. Sortly after the player filed the complaint we received a confirmation from him the issue was resolved.

The player from the Netherlands deposited 500€ via a bank transfer, but it wasn't approved on the casino account. They had contacted support, and the issue had been forwarded to the financial department. We advised the player to contact their payment provider for further investigation, as the casino usually had limited control over such issues. Eventually, the deposit was refunded, and the complaint was marked as resolved.

The player from Germany had been unable to withdraw her balance of 1400 Euro from Verde Casino, with attempts spanning over 8 days. Despite meeting turnover requirements and trying different withdrawal amounts, no payment was successful. The casino had also suggested switching payment methods due to technical difficulties. The issue was resolved after the player specified a different payment method, allowing her to successfully withdraw her winnings.

The player from Italy was unable to withdraw her winnings of €300 due to ongoing verification issues. Despite submitting all necessary documents, including ID and credit card photos, the casino kept rejecting her verification attempts. The player eventually used up her entire balance out of frustration and requested to close her account. The complaint was closed by us as the player's balance was zero and no further action was possible.

The player from Italy had inadvertently created two accounts with the same online casino and on an app. After depositing and receiving bonuses on both accounts, he had requested a withdrawal of 500 euros and a change to his registered phone number. This had resulted in both accounts being blocked by the casino. The casino had confirmed the player had breached their terms and conditions by using both accounts and bonuses. Despite the player's claims of good faith, we had concluded that the casino was within its rights to confiscate the winnings and block the accounts due to the breach of terms. Consequently, we had to reject the player's complaint.

The player from Latvia signed up and made a deposit on an online casino but was blocked despite complying with requests to prove their location in the Faroe Islands. Despite providing all necessary information, the account remained blocked and the support team continually advised them to wait. We were unable to investigate further and had to reject this complaint as the player did not respond to our messages and questions.

The player from Denmark had been trying to withdraw 43000 kr. for 14 days, but the installments were continually rejected due to technical issues, according to the casino's feedback. We asked the player for additional information regarding account verification and the use of bonuses. However, the player did not respond to our messages. Consequently, the complaint was rejected due to lack of communication from the player.

A player from Germany, who had made deposits exceeding 1000€, was unable to withdraw his winnings due to account verification issues. Despite submitting all the required documents three times over the past two weeks, his account remained unverified and the withdrawal request unprocessed. We requested additional information and communication records from the player, but he did not respond. Consequently, the complaint was rejected due to lack of response.

The player from Belgium was attempting to withdraw winnings of 4000€ from Verde Casino. The casino had blocked the withdrawal process due to a breach of their terms and conditions. The player and his spouse both had accounts at the casino and used the same payment method, which raised concerns about fair play. Despite the player's proposal for a compromise, we had rejected the complaint due to the clear breach of the casino's rules.

The Danish player had won 40,000 Danish Krone at Verde Casino but encountered difficulties when attempting to withdraw the winnings. The casino had blocked the player's account due to suspicions about the player's location, alleging that the player was in Poland. The player, however, had insisted on being in Denmark and provided proof to support this. After a series of discussions and additional verification requests from the casino, the player finally received their winnings. The issue had been successfully resolved with the player confirming receipt of their winnings.

The player from Italy had submitted all necessary documents to the casino, but had not received the payment. Upon investigation, we found that the casino had claimed the account was verified and all winnings had been paid out. We attempted to contact the player for further clarification, extending the complaint response time by 7 days. However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Romania had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received yet. The player faced delays in receiving the full amount of his winnings despite the casino's terms and conditions stating a 5-minute to 48-hour processing time. The casino cited technical problems and a monthly withdrawal limit of €30,000, which was not initially communicated to the player. We found that the casino had been processing the withdrawals in accordance with their terms and conditions, and the player had received a significant portion of the winnings. However, since the player stopped responding, the complaint was closed.

The player from China had been restricted from betting, depositing, and withdrawing funds from an online casino. Despite having passed the KYC verification and having made successful withdrawals in the past, his recent withdrawal attempts since early April were declined. Furthermore, his IP was blocked after he contacted customer service. The player denied any issues with his passport verification and claimed he had provided all necessary documents. However, it was revealed that the player had been using a VPN from Canada, which was against the casino's terms and conditions. As such, we were unable to assist the player in resolving his issue.

The player from Denmark who had two pending withdrawals of 5,000 and 7,000 kr was unable to log into the casino account. He received an error message stating the game wasn't available in his location even though his account was verified. After seven days, he managed to log in and requested a new withdrawal of the total amount of 12,000 kr. We invited the casino representative to the conversation, who confirmed that the withdrawal requests had been approved and were being processed. The player was advised to try alternative withdrawal methods. Eventually, the player confirmed receiving his money, leading us to mark the complaint as resolved.

The player from Denmark had found his account blocked without prior notification and he was unable to access his 4000 DKK. The player had been in the process of KYC verification and had submitted documents when his account was closed. He had confirmed the use of a VPN, unaware that it was against the casino's terms and conditions. We found that the casino's terms clearly stated the prohibition of VPN use and that violation could lead to account closure and forfeiture of bets, bonuses and winnings. Consequently, we were unable to assist the player due to his violation of the casino's terms.

The player from Romania had his access to Verdecasino blocked due to a suspected gambling addiction claim. He had also discovered that Verdecasino wasn't legally authorized to operate in Romania, despite having made deposits. He had sought assistance in getting a refund. We explained that we provided license information for each casino and that players were responsible for their choice of casino. We also suggested the use of our Self-Exclusion Assistance Tool for future gambling control. We rejected the complaint as unjustified.

The player from Germany had his account at VerdeCasino closed, but upon opening a new one and winning 5013 Euros, he was told he had two accounts despite having a closure email for the old one. The player confirmed that both accounts had been verified and he had used bonuses on both. The casino stated that both accounts were active and had used welcome and reload bonuses. The player provided screenshots as evidence. However, we determined that the complaint had been unjustified due to the player breaching the casino's terms and conditions by having multiple accounts and abusing bonuses. We had accepted the casino's decision to close the accounts.

The player from Poland reported that Verde Casino had blocked their account after they won a substantial amount of money. The account had been verified and there was a real money balance at the time of the closure. The player had successfully withdrawn €2000 before the account was blocked. The casino confirmed the transaction and stated that it reserved the right to stop providing services to the player as long as the balance was zero. The Complaints Team clarified that a casino could indeed block an account without reason if there were no remaining funds, and since the player's withdrawal had been successful, the casino's decision stood.

The player from Portugal had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had her account successfully verified and had made two withdrawal requests totaling €1400. The casino had confirmed that all her withdrawal requests were approved. However, despite our efforts to communicate with the player and extend the timer for her response, she did not reply to our messages. As a result, we were unable to investigate further and the complaint was rejected.

The player from Germany had had an issue with Verde Casino regarding document submission for withdrawal of his winnings. The casino had insisted on receiving a utility bill, which the player had not had. Despite having provided other documents like a rental agreement, ID card, and a court letter, his account had not been verified initially. However, after intervention from the Complaints Team, the casino had confirmed that the account was verified. The player had then requested withdrawal and after a short delay, confirmed that he had received his money. The issue had been resolved successfully.

The player from Bosnia and Herzegovina had initially faced difficulties withdrawing his winnings due to an ongoing verification process. After the Complaints Team had intervened and communicated with the casino, the casino confirmed that the player's account had been verified. However, the player was required to have made at least one deposit to meet the KYC requirements and follow the AML policy, as per the casino's Bonus T&Cs. After fulfilling these requirements, the player successfully received his funds. The issue had been resolved with the cooperation of both parties.

The player from Germany had an issue with the casino not accepting his photo with ID despite it being visible. All other required documents like registration confirmation from the town hall, bank statement, and payment proof had been accepted. The player insisted that the photo was taken in daylight and even after enhancing the brightness, the casino rejected it. We suggested the player take a new photograph in a well-lit area for better clarity but received no response. Despite extending the complaint resolution time twice, the player did not cooperate further, leading us to reject the complaint due to lack of communication.

The player from Bulgaria won 6000 BGN and faced multiple verification steps to withdraw the winnings. After completing the KYC and making a deposit, the player was told that the withdrawal request was rejected due to additional document requirements. The player complied, but the casino subsequently blocked his account. The casino stated that the player violated the terms and conditions by using the same household, IP, and devices for multiple accounts. The Complaints Team confirmed that such policies were standard practice and recommended the player accept the casino's offer to refund the initial deposit. The complaint was closed as the player agreed to the deposit refund, which was processed by the casino.

The player from Italy had faced difficulties with the KYC verification process at Green Casino, which had prevented him from withdrawing his winnings. Despite having provided the necessary information, some documents had not been successfully confirmed. Consequently, the player had spent all his winnings due to his inability to withdraw. The casino had responded, stating the account was verified, but the player did not provide further clarification on what assistance he needed. Due to a lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from Poland had successfully withdrawn funds and verified his account, after which he deposited more money. However, when he tried to make another withdrawal, he encountered delays and an unexpected account blocking. Despite having no issues related to bonuses, the chat referred to counter-events for sports bonus. The player only discovered the block after contacting via chat. The casino then permitted the player to access his account to withdraw his funds, following which the account was to be permanently blocked. The player confirmed that he had successfully withdrawn the funds. The issue was subsequently marked as 'resolved'.

The player from Denmark had been experiencing issues with a delayed withdrawal from an online casino. Out of his total winnings of 34,000kr, he had received 30,000kr but the remaining 4,000kr had not yet been transferred. Despite the casino's assurance that the remaining amount had been sent, it was not reflecting in the player's account. We tried to assist by requesting the transaction ID to investigate further, but the player did not respond within the given time frame. Consequently, we could not proceed with the investigation and had to reject the complaint.

The player from Germany had his account suspended, which had prevented him from making withdrawals and caused his deposits to be wasted. He had been playing for about a month, primarily on the Gates Of Olympus game, and had claimed to have won €7,000. However, the casino had confirmed that the player's balance was zero and the account had been blocked due to submitted documents that did not belong to the account holder. Despite the player's insistence that he had submitted the correct documents, the Complaints Team had concluded that the casino had acted within their rights to refuse account verification with incorrect documents and had not withheld any funds. Therefore, we had been unable to assist the player in resolving this issue.

The player from Italy had been dealing with delays in his withdrawal request, despite his account having been fully verified. After he submitted his complaint, the status of his withdrawal changed from 'pending' to 'in progress'. The casino confirmed that the withdrawal transaction had been completed and it might have taken up to 5-7 bank days for the money to clear. The casino confirmed that the player had received the money. However, without confirmation from the player about the successful withdrawal, we had to reject the complaint.

The player from Italy is frustrated by the delay in the withdrawing of 200 euros into his account despite providing necessary details. Later the player confirmed his withdrawal was processed succesfully.

The player from Germany had trouble withdrawing a balance of 350 Euros from Verdecasino.com due to KYC verification issues. Despite having uploaded all the necessary documents multiple times, including ID card, proof of address, and transaction history via Jeton, the casino support had continued to insist on missing documents. The player had sought help to resolve these issues. After the intervention of the Complaints Team, the player had followed the casino's instructions and successfully completed the KYC verification. The player had confirmed receiving his winnings from the casino. The Complaints Team had marked the complaint as 'resolved'.

The player from Germany had expressed that his account had been suspended without any reason, with a pending withdrawal of €3,999, even though he had provided all necessary transaction confirmations. The player had requested for the suspension of his account to be removed and his winnings to be paid. However, the player admitted that the deposits he had made were refunded to his bank account. We had concluded that the player was not entitled to winnings accumulated with failed or charged back deposits. Therefore, the complaint was rejected as the player's winnings were not deemed legitimate.

The player from Italy had been trying to withdraw 300 euros from Verde Casino but kept getting delayed by the KYC verification process. Despite having provided all the requested documents, the casino had stated they didn't meet requirements, which had caused the player to lose money by wagering again. The casino later confirmed that the account had been verified and the withdrawal request had been processed. However, without a confirmation from the player, we were forced to reject this complaint.

The player from Norway had experienced an exceedingly long processing time of up to 96 hours for a Bitcoin (BTC) transaction. We had reached out to the player with several questions to understand the issue better and also contacted the casino for their input. The casino had claimed all transactions were successful and completed, asking for more details on the disputed transaction. We had requested the player to confirm if the issue was resolved, but received no response. Due to the lack of communication from the player, we were forced to reject the case as we couldn't proceed with the investigation or provide potential solutions.

The player from Portugal, a frequent patron of several casinos, was blocked from accessing her accounts without explanation, including Ice Casino, Vulkan Vegas Casino, and Verde Casino. Despite having complied with KYC verification and regularly made deposits and withdrawals, she was suddenly unable to play. She had no balance in her account at the time it was blocked, and she had not been in contact with customer support after the block. Our investigation revealed that the casinos reserved the right to close accounts, especially when they had no balance. As such, we were unable to assist the player further in this matter.

The player from Germany, who had deposited over 2000 euros and won 30,000 euros, had faced an account block due to a name discrepancy. The casino had offered to unlock his account with a balance of 500 euros. The player had insisted that he had provided the correct information and that the issue was due to a misspelling. The Complaints Team had clarified that providing accurate personal information was crucial for verification and withdrawal processes. The casino maintained that the player had provided false information and hence they could not pay out the winnings. After further discussions, the casino had offered to refund all the player's deposits. The player had accepted the offer and was awaiting the refund. The player later confirmed receiving their initial deposit and this was deemed as a resolution of this complaint.

The player from Greece had his account blocked by the casino after he won 370 euros. He had used a VPN due to site lags in his country, which initially wasn't an issue but led to the blockage upon his win. He confirmed that he had sent documents for verification and had played slots. He had an active bonus but claimed to not have used it, and canceled it upon requesting a withdrawal. We had clarified that if a bonus is canceled before completing wagering requirements, associated winnings are voided. The player later reported that his account had been reopened, he withdrew his winnings, and then closed the account himself. The complaint had been marked as resolved.

The player from Germany had had issues depositing money to an online casino. Despite having made the transfers, they had been shown as rejected on the casino's platform. It had been his first deposit, and he had already informed his bank to investigate the issue. The Complaints Team had extended the timeline for resolution by an additional 25 days, allowing the casino a full month to investigate and resolve the issue. Eventually, the casino had confirmed that the money had been successfully credited to the player's gaming account, resolving the issue.

The player from Italy had faced constant rejections of his identity verification, which prevented him from withdrawing his winnings. Despite having provided high-quality verification photos, the problem had persisted until he lost all his winnings. Subsequently, his account was permanently closed without explanation. The casino representative had confirmed that the account was blocked at the player's request and two of his documents were declined due to unreadable information. However, the player disagreed, stating he had never requested account closure and accused the casino of abusively closing his account after he failed the KYC verification. The casino had refused to unblock the account, citing signs of gambling addiction from the player. We concluded that the casino had the right to close a player's account, especially if it detected signs of gambling addiction, and closed the complaint.

The player from Greece had been trying to close his casino account since 25/11/2023 and had experienced delays, which had caused financial losses. He had requested a refund of his deposits from the day he had requested the account closure. After multiple attempts, the player had informed the team that his account was finally closed. We had explained the difference between account closure and self-exclusion and had asked for further clarification, but without a response from the player, we had been forced to reject the complaint. However, the player had the option to reopen the complaint at any time.

The player from Sweden had encountered issues with withdrawing his 400 euros winnings from an online casino. Despite adhering to the casino's verification procedures and submitting a selfie with his ID and bank card multiple times, his account had been under review for over a week. However, the issue has been successfully resolved according to the player's later response.

The player from Greece had been unable to withdraw his winnings due to technical issues reported by the casino provider. He had been attempting to withdraw his funds for over 20 days and had experienced repeated difficulties. The casino had claimed that the player had entered incorrect card details, but the player had refuted this. Eventually, the funds had been successfully credited to the player's bank account. As a result, we had marked the complaint as 'resolved'.

The player from Portugal had requested a withdrawal and account cancellation due to addiction issues. The casino did not immediately block the account or transfer the pending withdrawal, stating that it was under review. After multiple complaints and around 10 days, the casino finally transferred the funds to the player's account. We had marked the complaint as 'resolved' after the player confirmed the receipt of his funds.

The player from India had experienced issues with account verification at an online casino, despite having provided all necessary documents, including a selfie. This had led to repeated rejections of his withdrawal requests. His account was later verified and he received his withdrawals. The issue has been successfully resolved.

The player from Italy had been unable to complete the verification process at Verde Casino due to repeated requests for more documents, which she had perceived as a stalling tactic to prevent withdrawal of her funds. The verification process had been ongoing since 10.01.2024. The player had submitted all required documents and had been in constant communication with the casino. However, the casino had kept requesting more documents. After a series of exchanges, the casino had finally completed her verification. Following this, she had begun receiving her withdrawals in parts until all her funds were fully paid. We had marked the complaint as 'resolved' after the player confirmed receipt of all her withdrawals.

The player from Slovenia, after successfully verifying his account at Verde Casino, had been waiting for a payout of 1300 euros for 19 days. The casino's customer support had advised him to be patient. The player was not informed of any issues with the payment and was told that his funds had been forwarded to an external operator for transfer to his bank account. The player had not responded to our request for additional information or evidence, such as recent communication with the casino or a screenshot of the withdrawal confirmation. As a result, we had to reject the complaint due to lack of necessary information for further investigation.

The player from Italy had retracted a self-exclusion from Green Casino and won €27,000, but upon attempting to withdraw the amount, found their account had been blocked due to having another account under the same details, managed by their brother. The player had used the same device for both accounts due to location restrictions. The casino representative had confirmed the existence of two accounts under the same name. The player denied any wrongdoing, stating that they had been unaware of the casino's rules. We had informed the player that creating multiple accounts was against the casino's terms and conditions and due to this breach, the player's complaint had been rejected.

The player from Poland had requested a withdrawal. Unfortunately, the payment seemed to be delayed. The player stated that the casino had approved the payment and transferred it to an intermediary company. He expressed frustration over the casino blaming the delay on the intermediary. We asked the player to specify the timeline of the withdrawal request and whether his account was verified, but received no response. As a result, we were unable to further investigate or provide a resolution.

The player from Germany had claimed to have lost about €16,000 at Verde Casino, including a €2,000 win that had disappeared due to a system error. Despite having reported the issue, only a minor adjustment of €0.50 had been made to his balance. We had asked the player to provide more details and evidence about the issue, however, the player had failed to respond to our requests. As a result, we were unable to investigate further and had to reject the complaint.

The player from Germany was upset due to the misleading bonus conditions at an online casino. Despite getting confirmation from chat support, the bonuses promised did not appear after her deposit. The casino responded by explaining that the bonuses she tried to activate were for first-time deposits only. We explained that if she had tried to activate bonuses for which she was not eligible, there was nothing we could have done. The player did not respond to our further messages, leading to the rejection of the complaint.

The player from Germany had experienced delays in his withdrawal process despite having successfully completed the KYC verification. He had expressed his frustration, believing the delay to have been intentional. After a period of correspondence and waiting, the casino had eventually paid out his winnings in two parts. With the issue resolved and the player's winnings paid out, we had then closed the complaint as 'resolved'.

The player from Italy had experienced consistent difficulties withdrawing his funds from the online casino. Despite having provided all requested documents, including an identity card, payment card selfies, an electricity bill, and a current account registration, the casino had repeatedly denied his withdrawal requests. After the player had submitted a complaint to us, we had facilitated communication between the player and the casino. The issue had eventually been resolved to the player's satisfaction, and he confirmed that his withdrawal had been successful.

The player from Argentina had his account blocked due to suspected fraud. The casino alleges that he opened two accounts using the same IP address, a claim he denies. The complaint was closed as the player stopped responding.

The player from Germany was waiting for an account review when their account was suddenly blocked. It had 10,000€ in it at the time of blocking. The complaint was closed as the player stopped responding.

The player from Germany had trouble withdrawing winnings from an online casino. The casino accused her of holding multiple accounts, which she denied. After reviewing the case, we had found evidence from the casino that indicated two accounts were created with almost identical personal information, and bonuses were used. This led us to conclude that the player's complaint was unjustified, and we were unable to proceed with the resolution.

The player from Portugal had their account blocked by the casino because they had a duplicate account. The player admitted to having two accounts associated with different emails, but had been unaware that this was against the casino's rules. The casino had refused to allow a withdrawal of €1725.11. The casino had confirmed that bonuses were used on both accounts. We had found that the casino's actions were in line with their terms and conditions, and therefore, we could not have argued in favor of the player. The complaint had been rejected.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawals could take a few days or weeks to process and suggested waiting at least 14 days after the withdrawal request before submitting a complaint. The casino had confirmed that all withdrawal requests were processed according to their terms and conditions. The player had reported a system error that caused the transaction to be rejected. Despite extending the response time, the player did not provide further information, leading to the rejection of the complaint.

The player from Belgium deposited 280€ into his Verde Casino account on 4/11/2023. As of 10/11/2023, the amount has not been reflected in his casino account despite multiple chats with customer support. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal had his account blocked by Verde Casino due to a violation of terms and conditions regarding duplicate accounts. Despite the fact that he had never wagered his 10€ deposit, the Casino had confiscated it. The player claimed that his communication with the casino had been honest and he felt that the situation did not involve gain or loss, except for the confiscated deposit. After we reviewed the player's complaint, we had communicated with both the casino and the player. The casino had agreed to refund the 10€ deposit and allowed the player to continue using his account, albeit without access to bonuses. The player confirmed that his issue had been resolved satisfactorily.

The player from Germany deposited 200 Euros, which had been debited from her account but not credited to the casino. After she contacted support and was told to wait 72 hours, she was still awaiting her deposit. We recommended she contact her payment provider for an investigation, as the casino is typically unable to intervene in these cases. However, we received no response from the player despite extending the response deadline, so we were unable to proceed with the investigation. As a result, the complaint was rejected.

The player from Denmark had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The Complaints Team had advised the player to be patient and cooperate fully with the casino. The casino had requested the player to complete KYC verification. After some initial confusion, the player's account had been successfully verified and he was able to request his payout. The player then confirmed that his issue had been resolved and apologized for the complaint, praising the casino's assistance. The Complaints Team had marked the case as 'resolved'.

The player from Germany, who had self-excluded from Vulkanvegas due to a gambling addiction, was still able to open a new account with the same information and play games. He had argued that since VulkanVegas and Verde Casino were operated by the same company, his self-exclusion should have been honored. However, the casino clarified that while the affiliate program might have been the same, the player databases were different, and there had been no request for any limitations before the gameplay/registration. We had explained that the Curacao license of both casinos did not enforce group self-exclusions. The player's reference to the new German Interstate Treaty on Online Gambling (GlüStV 2021) and the OASIS self-exclusion system was considered, but we clarified that OASIS had no influence on casinos with a Curacao license as they did not share their register of players. Consequently, we concluded that the player was not entitled to any refunds, and the complaint was rejected.

The player from Romania has had their casino account blocked due to VPN usage. They argue that VPN was necessary due to their DNS not allowing them to visit the casino site and have provided necessary documents for verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has been waiting since September 15th for a payout of 250 Euros. He has been repeatedly told to keep waiting. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. He had expressed frustration with the casino's constant cancellation of his withdrawals and the blocking of his account, which had a balance of €5900. The casino had claimed that the player's requests were rejected upon his request and that the player's bank could not process the transaction. However, the player had denied making such requests and insisted that the casino was making excuses to delay his payment. The casino then confirmed that the transactions were approved but they could not influence the speed of money clearance. The casino also claimed to have applied gambling limitations to ensure the player got his winnings. Eventually, the player confirmed receipt of €5250 but claimed that the full amount had not been received. The casino insisted that all withdrawals were approved and should clear soon. The complaint was closed without a final confirmation from the player about receiving the full amount.

The player from Japan has pending withdrawals of approximately $45 and $27. Despite attempting to contact customer service, their account has been blocked and they've received no response to their emails since September 9. The player seeks help in processing these withdrawals. The issue was resolved and this complaint could be closed.

The player from Germany who is not a German citizen is facing withdrawal issues. Despite successfully winning 6,000 Euros and being able to withdraw 400 Euros after submitting an ID for KYC verification, the casino has stopped paying out the remaining funds. We contacted the casino, and it informed us that they missed the player's passport for complete verification. It turned out, that the player's old passport had expired so they waited for the issue of a new one. Since the ID card alone was not sufficient enough for a full KYC, the casino agreed to wait until the player would upload a new document. After 6 weeks it was done, so the verification finished and the payment was processed. The player confirmed the money was transfered to their bank so the complaint was resolved.

The player from Japan has reported that their account was suddenly frozen by the casino for undisclosed reasons. The player wants to withdraw their remaining balance. The player had expressed concerns about his inability to check if there were any remaining balances in the games due to the account blockage. The casino had assured the player that all winnings had been received and his account was blocked as per their terms and conditions. The player had argued that the sudden account closure caused him to lose potential winnings from in-game features. Despite the lengthy discussion, the casino had maintained its stance, and the complaints team had concluded that the casino's actions were within its policies and standard practice.

The player from Latvia is having difficulty with withdrawals totaling 1,350€ that the bank declined, and the funds are missing both from the bank and the casino account. No progress has been made in two weeks. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Japan has experienced account suspension at Verde Casino. There is a balance of $1600 in the blocked account, despite the player's claim that no terms of use were violated. The casino hasn't provided reasons for the account freeze. Player’s complaint has been resolved successfully.

The player from Greece had deposited 119€ which had not been credited to his account. We had recommended him to contact his payment provider to investigate the issue, as the casino usually could not intervene in such cases. However, the player did not respond to our follow-up messages. As a result, we were unable to investigate further and had to reject the complaint.

The player from Germany won over €70,000 at Verde Casino. He requested a withdrawal, but his account was subsequently suspended on accusations of bonus abuse. The player insists all his recent deposits were without bonuses. We closed the complaint as resolved since the player confirmed no withdrawal problems, so we assumed the whole sum would be paid out.

The player from Mexico is having continuous issues with the verification of documents. They've made several attempts to complete the verification process, and every time they receive a message that their verification is unsuitable. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Moldova is having an issue with the verification process in the casino and is unable to withdraw funds despite submitting all necessary information. We closed the complaint because the player didn't reply to our messages and questions.

The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had their verified account on Verde Casino blocked without any explanation, shortly after receiving a recent payout. Since there is no balance on the player's account we closed the player's complaint.

The player from Poland has been accused of opening multiple accounts. Admittedly, his brother had an account in the same casino. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Baden-Württemberg submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.

The player from Germany is dissatisfied with the withdrawal process in the casino. While this case was being investigated, the player gambled away their remaining balance. Consequently, there was nothing more we could achieve and the complaint was rejected.

The player from Argentina has been blocked. He made a deposit and requested a withdrawal before finishing the deposit wagering requirements. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence from the casino the player has engaged in suspicious behavior and not acted according to the casino's terms and conditions.

The player from Argentina had their account blocked without further explanation. We contacted the casino representative and found out that the player breached some terms therefore their account was blocked, but the casino returned the balance to the player. The player stopped responding so we rejected the complaint due to the lack of communication from the player's side.