The player from the United Kingdom faces issues depositing money as the casino's live chat support is unavailable despite the advertised 24/7 customer service. They also attempted to close their account to prevent further deposits but found no available options.
NationalBet Casino - Player cannot close account or get support.
Amount: £150
NationalBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
NationalBet Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
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Waiting for Casino Guru to reply
5d 15h 16m 48s
Case summary
yesterday
Public
Public
yesterday
The casino advertises 24/7 customer support, but the live chat feature is unavailable. I tried to close my account to stop myself from depositing more money, but I couldn’t, and there are no other options.
Public
Public
yesterday
Dear Maf97,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NationalBet Casino.
I checked the website and found the following options for you to contact the casino:
- Could you please explain whether you contacted the casino despite live chat support agents not being available?
- Have you informed the casino about your struggle to control your gambling or gambling problems? When was it?
- Is your account currently closed?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
