HomeComplaintsSpinarium Casino - Player is facing a delayed withdrawal process.

Spinarium Casino - Player is facing a delayed withdrawal process.

Amount: 32,752 INR

Spinarium Casino
Submitted: 19 Mar 2025
Opened Current status

Waiting for Casino Guru to reply

5d 17h 45m 40s

Case summary

The player from India is facing delays in withdrawing his winnings of 22,000 INR due to ongoing document verification, which was supposed to take three days. He now has a balance of 32,752 INR but is told that his gameplay will be checked over a 28-day period, raising concerns about the potential loss of his winnings.

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Firstly I withdrawal 22000 INR then they ask for verification I given all my documents they told me to wait 3 days & today is my 3rd day over still they didn't Verified my documents & I have done my balance 32752 INR & now they are saying that your gameplay will be checked in 28 days.


They know & they want that the player will loose all the winning amount.

They are begger casino.

Don't do deposit on this type of website.



Full of scam.

#scam_website

#Scam_spinarum

#fraud_spinarium

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Dear Pranay_kr,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you submitted and when exactly you submitted the last one? Have any of your identity documents been verified yet?

Could you kindly describe in more detail what games you played?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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The Documents which Was Submitted Are


1. Pan Card Photo Front & Back.

2. Selfie With Pan Card With Written On A Paper 'Only For Spinarium.com'.

3. Bank Statement For Address Verification.


These Documents Are Submitted Exactly On 17th March 2025 6:32 P.M IST.


They Don't Verified Any Documents & Not Even Telling Me When Will They Verify It.


Just Sending Me Same Messege That A Game Provided Requested My Gameplay To Check For Upto 28 Days.


And They Don't Even Give Me Proof For It.


I Played Live Casino, Slots & Spinarium's Game Plinko & Double Up.


I Won With My Real Balance Not Bonus.


Please Take Strict Action On This Brand.

They Are Scamming Players.

I Hope

You Will Help Me.


Thank You.


Casino Guru is examining the case

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