Spinarium Casino Review

A player from Sweden has been banned from Spiniarium under the accusation of having multiple accounts. After winning a significant amount, the player was unable to withdraw their winnings and subsequently faced a ban.

The player from Germany had faced an account closure after he won 436 euros at the casino. He was accused of having multiple accounts and after providing the necessary verification, his account was banned and the casino support halted the conversation. The player asserted that he had only one account and was willing to provide any necessary information. The casino admitted their mistake, stating that the player's account had been fraudulently registered by a scamming partner. The casino unblocked the player's account and added free spins as compensation. The player confirmed that his account had been unbanned and his balance had been unblocked.

The player from Russia had deposited 473 USD via bank card which was not reflected in the casino. Despite having contacted the casino multiple times, he had not received a refund as promised. The payment system had confirmed the transaction. Upon investigation, it was discovered that the payment had been in 'pending' status because the player had not provided the necessary information to the payment provider. The casino and the complaints team had been unable to intervene as the issue was beyond their control. The player had been advised to cooperate with the payment provider, ZEN team, to resolve the issue. The complaint had been rejected as it was found to be unjustified, with the issue lying on the player's side.

The player from Poland had activated self-exclusion due to a gambling addiction but was still able to log in and deposit money. He had deposited a total of 440 and had asked for a refund as the casino operator could not explain why the self-exclusion was not active. After he submitted his complaint, we asked for confirmation and proof, which he had provided. We then contacted the casino about the issue. The casino had responded by returning the money to the player's account and requested him to complete the KYC process to withdraw it. The player confirmed that he had received the money in his bank account, thanked the casino manager for his assistance, and requested the case to be closed. The casino assured that the self-exclusion failure had been resolved and would not recur. We had marked the case as 'resolved'.

A player from Finland, struggling with gambling addiction, requests to permanently close her casino account. The casino doesn't provide a straightforward account closure option and only offers a temporary closure or filling out a form, which the player doesn't want to do. The complaint was resolved as the player's account got closed.

The player from Germany deposited €4 in a new casino for the first time, but the funds never appeared in her casino account. The casino initially told her to wait 24 hours, then said it could take up to five days. The complaint was closed as the player stopped responding.