Afun Casino Review

The player from Mexico had deposited money through Oxxo which was not reflected in her gaming account. The casino's live chat service had not provided a solution and attributed the issue to bank maintenance. We had advised the player to contact her payment provider for an investigation and recommended not to deposit any more funds until the issue was resolved. The player expressed her dissatisfaction and planned to expose the casino's poor service on her social networks. We extended the complaint resolution timer by 7 days, however, the player failed to respond, leading us to reject the complaint due to lack of further information.

The player from Mexico had attempted a withdrawal from an online casino, which had failed due to an alleged mismatch of account details. The casino had requested the player to provide all details used at the time of the withdrawal. The player had claimed that he had provided all necessary details and yet the withdrawal was unsuccessful. The casino had requested additional account information which the player had been unwilling to provide. Despite numerous attempts, we had been unable to get a response from the casino. The complaint had been marked as 'unresolved' due to lack of cooperation from the casino's side. We had advised the player to contact the Antillephone Curacao Gaming Authority for further assistance.

The player from Brazil had reported that his casino account had been abruptly blocked without any clear reason, and no option to resolve the issue had been provided. The player had confirmed that his account was verified, he had played on slots, and his winnings had been accumulated without any active bonuses. Our team had attempted to contact the casino multiple times to understand the reason behind the account block but received no response. Therefore, we had marked the complaint as 'unresolved'. We recommended the player contact the Antillephone Curacao Gaming Authority for further assistance.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.