The player from Rhineland-Palatinate reports that his account was entered into the Oasis database following a €30 deposit, with no explanation provided.
LunaSlots Casino - Player's account has been restricted.
Amount: ??
LunaSlots Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
LunaSlots Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
6d 6h 42m 59s
Case summary
17 hours ago
Public
Public
2 days ago
Translation
After a deposit of €30, the account was entered into the Oasis database for no reason.
Automatic translation:
Public
Public
yesterday
Dear davidschcku,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LunaSlots Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Does the casino withhold any balance on your account?
- Do I understand correctly your casino account is blocked?
- Did you contact OASIS and request to be registered there at any point in the past?
- Have you contacted OASIS and requested to be removed from the list of vulnerable persons? With what result?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
