The player from Mexico requested a withdrawal three months ago but has not received it. Despite reporting the issue, the casino has not provided satisfactory responses.
Afun Casino - Player's withdrawal is delayed and promotions are removed.
Amount: Mex$20,000
Afun Casino
Safety Index:HighSafety Index
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8.0
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Opened
Current status
Waiting for player to reply
5d 16h 11m 54s
Case summary
yesterday
Public
Public
yesterday
Translation
Since I've been on the platform, I haven't received any promotions that have been removed from me that I've won and I've already read and reported and the response is that they don't know anything about them, it's unfair to me, my ID is 118001341 afun.com, good evening.
Automatic translation:
Public
Public
yesterday
Dear aaronbodega22,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
aaronbodega22 has 5d 16h 11m 54s to reply
