The player from Norway had experienced delays with the withdrawal process at TrueFortune casino. Despite multiple deposits and having completed verification a month prior, three transactions had still been pending. The player had made one successful withdrawal previously and the winnings had been accumulated without any active bonuses. The Complaints Team had reached out to the casino for clarification. The issue had been resolved when the pending withdrawals were completed. The player had expressed his satisfaction with the resolution.
TrueFortune Casino - Player's withdrawal has been delayed.
Amount: €770
TrueFortune Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
TrueFortune Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Hello, played in the TrueFortune casino and made several deposits, after a 1 month my three transactions still pending, verification and etc completed a month ago.
Appreciate any assist there
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10 months ago
Dear KarlNorway,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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10 months ago
Yes one withdrawal was succesful, other in pending status. Without any active bonuses on deposit.
Thank you.
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10 months ago
Thank you very much, KarlNorway, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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10 months ago
Hello KarlNorway,
My name is Michal and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.
Dear TrueFortune Casino,
Could you possibly provide additional information regarding the delayed payment and clarify the situation?
Thank you in advance.
Respectfully,
Michal
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10 months ago
Great update, withdrawals were completed on Sunday.
Appreciate for help Truefortune VipSupport and casino.guru for posted. It is resolved now
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10 months ago
Dear KarlNorway,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Michal
Casino.Guru
