The player from Australia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player’s initial withdrawal was sent to a non-existing account, resulting in a bank refund. The casino initially refused responsibility and deleted his account, preventing further communication. The issue was resolved as the player confirmed receiving the payment.
Withdrawal of player's winnings has been delayed.
Amount: A$1,500
KINGBET9
Submitted: 25 Jun 2024 | Resolved : 23 Jul 2024
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
THEY WONT PAY ME BECAUSE THE BANK DETAILS THEY SAY I SUBMITTED WERE WRONG BUT IN MY ACCOUNT SETTINGS THE DETAILS I SUBMITTED ATE RIGHT THEY PAID ME $1800 TWO WEEKS AGO IN THE SAME ACCOUNT SO HIW CAN IT CHANGE IV NOT UPDATED MY DEAILS OR CHANGED THEM
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5 months ago
Dear cnucum1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
they told me once refund was made from my bank because they sent it to a non existing account number so I could go through so bank refunded the money and now the are sayin there not taking responsibility they have my $1500 WINNINGS BACK ALREADY MY BANK CONFIRMED IT WAS SENT BACK TODAY
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4 months ago
I HAVE ASKED THEM TO EXPLAIN TO ME WHERE MY WINNINGS GO WHEN MY BANK HAS SENT THEM BACK TO THE CASINO WHERE WILL IT GO AND THEY WONT ANSWER THAT THEY JUST SAY THEY WONT TAKE RESPONSIBILITY FOR SENDING TO WRONG ACCOUNT
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4 months ago
Now they wont answer the question also deleted my account so I cant send messages to them full scammer
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4 months ago
Dear cnucum1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
