The player from Louisiana had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player had provided the name of the casino, luckyacorn.vip, upon request from the Complaints Team. However, we were unable to proceed with the complaint as the mentioned casino could not be added to our database. Consequently, the complaint was rejected.
Player’s withdrawal has been delayed.
Amount: $3,550
Lucky acorn
Submitted: 26 Feb 2024 | Case closed : 11 Mar 2024
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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9 months ago
Taken a lot longer then normal and can't get a response from customer service
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9 months ago
Dear codytalley2121,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
Dear codytalley2121,
Have you received your withdrawal from the casino yet?
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8 months ago
Thank you for your reply, codytalley2121. Before we proceed with further investigation, could you please post a website link to this casino here in this thread?
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8 months ago
Thank you for your reply, codytalley2121. I apologize, but we are not able to proceed with this complaint, because we have no option to add a casino like this to our database. I genuinely hope you will be able to find assistance on some other platform.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
