Player claims that payment has been delayed.

I have had a few recent bad experiences with online casinos playing I believe Malaysian casinos on platform pussy888 this is the second of 3 unpaid withdrawls and this bein $2500 a welcome bonus was used based on deposit it added 100% the rules after my successful registration and ID was minimum withdrawl limit x 4 and maximum limit of 10000 my deposit was $100.00 so withdrawl was based inc bonus (200.)

they congratulated me on my wi and was being processed would have to wait 24 hours . Not long after I was removed from group chat

they have watsapp and doc social media platforms on instagram and Facebook inc telegram been getting no response from all.

Dear Stevemuir,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Stevemuir,

Have you received your withdrawal from the casino yet?

Hi Kristina unfortunately not. I had received receipt that it had been processed which I am more than happy to supply upon request. Several attempts to communicate as to its processing time and been no reply.

Thank you for your reply, Stevemuir. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Moreover, could you please post here a link to the casino's website?

Dear Stevemuir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.