The player's winnings were voided for breaching bonus terms. The complaint was closed as the player stopped responding.
Bullshit. I lost triple this amount since I started playing at this casino in February. Today I won 309.89 after meeting the requirements to withdraw. However, due to "too many free spins" they’re refusing to pay me. What’s the point of the free spins then? I’m contacting my lawyer to see if there’s any legal action available. Rekmyrooster@protonmail.com email me if you wanna join a lawsuit
Hello grantsjohn6,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? When was the last time you deposited into the casino and received a payout? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick