Instant Casino - Player’s account closure request is ignored.

I have repeatedly requested the closure of my account, but it has not been done. I have sent multiple emails without a response.

Dear Ciaia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

When applying for self-exclusion, it's important to clearly state the reason for your request and specify the time period. Additionally, the subject line of your email should be clear and easily recognizable, as casino support receives many requests daily. This will help ensure your request is addressed promptly.

Example email format:

"Subject: Self-Exclusion"

Player's Info:

First Name:

Last Name:

Date of Birth:

Casino Login:

Email Address:

Greetings Instant Casino,

I am writing to inform you that I wish to immediately exclude myself from this casino and from receiving any gambling-related marketing materials for a minimum period of [xxx months/years] (lifetime). The reason for my decision is [xxx].

I acknowledge that I will not be allowed to rescind my self-exclusion during this period, and the self-exclusion cannot be lifted before the end of the agreed period.

Please send your self-exclusion request to support@instantcasino.com and feel free to CC me at petronela.k@casino.guru. Keep me informed of any further developments, and if there’s an alternative contact method, such as live chat or WhatsApp, please try those as well, saving screenshots of the relevant communication.

Thank you in advance for your cooperation.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Dear Ciaia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.